Hit Your Stride: Designing Real-time Collaboration for Teams
Transcript of Hit Your Stride: Designing Real-time Collaboration for Teams
Hit Your StrideDesigning real-time collaboration for teams
SARA DUBUQUE | SENIOR DESIGNER | ATLASSIAN
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The betterment of teams largely depends on cultural change within an organization
ERIN HOWARD, ATLASSIAN RESEARCHER
Email as documentation
Responsiveness outside work hours
Humor and personality in communications
Email as documentation
Responsiveness outside work hours
Humor and personality in communications
Email as documentation
Responsiveness outside work hours
Humor and personality in communications
TEAM
What exactly IS a team, anyway?
Characteristics of teamsfrom The Discipline of Teams by Jon R. Katzenbach and Douglas K. Smith
Meaningful common purpose
Mix of complementary
skills
Shared sense of how work gets
done
Specific performance
goals
Mutual accountability
Identifying teams is often messy
Atlassian teams research, Erin Howardās scribblings
How do we foster effective team communication in Stride?
STRIDE DESIGN CHALLENGE
High performing teams have frequent, high-energy communication.
RESEARCH INSIGHT
āThe New Science of Building Great Teamsā, Alex Petland
Make it quick & easy to interact; add energetic value to digital communication.
STRIDE DESIGN CHALLENGE
Get to a video call quickly Quick access from the sidebar with audio/video control
Make it quick
Video
New convos
Profile cards
Just hit plus Add new rooms or direct messages to your conversation list
Make it quick
Video
New convos
Profile cards
Profile card access Start a conversation after viewing someoneās profile card
Make it quick
Video
New convos
Profile cards
Close the gap Find small ways that video is different than in-person, and eliminate them
Make it human
Body language
Emotion
Emphasis and emotion Adding emphasis and emotion via emoji and text formatting infuses a little humanity into written words
Make it human
Body language
Emotion
Successful teams engage equally among all members, both in groups and on the side
RESEARCH INSIGHT
āThe New Science of Building Great Teamsā, Alex Petland
Encourage everyone to engage in rooms, direct messages, and video calls.
STRIDE DESIGN CHALLENGE
Get people talking
In rooms
Directly
On video
Get people talking
In rooms
Directly
On video
Get people talking
In rooms
Directly
On video
Successful, creative teams are exploratory, reaching out beyond their team.
RESEARCH INSIGHT
āThe New Science of Building Great Teamsā, Alex Petland
Enable discovery of rooms and people discussing relevant topics
STRIDE DESIGN CHALLENGE
Unstructured social time is critical to team performance
RESEARCH INSIGHT
āThe New Science of Building Great Teamsā, Alex Petland
Create digital spaces for social interaction
STRIDE DESIGN CHALLENGE
Supporting telepresence Leverage the expertise of our video team and the remote Trello team to build in telepresence-friendly features.
š
Social
Telepresence
Personality
Watercoolers
Creating space for flair Small details like custom @ mentions and emoji support let people show individuality.
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Social
Telepresence
Personality
Watercoolers
Matt Skoog: @pizzašMatt McDaniel: @dadWeston Selleck: @northbynorthwestonMatt Laux: @mālauxJenny Loza: @jloSara Dubuque: @trisaratopsš®
Promoting watercoolers Suggesting teams have social chat spaces for goofing off
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Social
Telepresence
Personality
Watercoolers
Constructive conflict fosters understanding and purpose
RESEARCH INSIGHT
āThe Discipline of Teamsā, Ktzenbach and Smith, 1993
Provide tools and scaffolding for productive, nuanced conversations
STRIDE DESIGN CHALLENGE
Iām clearly not a jerk.Iām clearly a jerk.
There is still a āmeā in team.
RESEARCH INSIGHT
āThe Collaboration Curseā, Schumpeter
Eliminate noise and place value on getting work done
STRIDE DESIGN CHALLENGE
Visualizing communication patterns is helpful for teams
RESEARCH INSIGHT
āThe New Science of Building Great Teamsā, Alex Petland
Show teams their how they communicate and identify opportunities
STRIDE DESIGN CHALLENGE
BE THE CULTURE CHANGE YOU SEEK
Bring energy, engagement, and exploration to your team.
Thank you!Join the waiting list for Stride at www.stride.com
SARA DUBUQUE | SENIOR DESIGNER | ATLASSIAN