Ana Recio SVP of Global Recruiting!

Salesforce

6,183

43,850

#GDSummit 6

542,000

3,000,000

Candidate Experience "has a big impact on 2 Critical Elements

of the Success of Your Business 1. Your Brand

2. Your Ability to Hire

6% of Salesforce Interview Reviewers Declined Our Offers 2% declined with a negative experience = 33% declines with negative experience

Salesforce had ~ 900 declines in 2015 900 x 33% = 300

Could we have impacted these 300 declines with a more positive candidate experience???

#GDSummit

Two Data Sources

Candidate "Experience Survey

Goes to everyone who enters interview stage

Data reported down "to recruiter and hiring manager level

Interview "Reviews

Looked at our own data at the location "and function level

And data of our top 10 competitors for talent

74% HIGHEST"

Amongst our Top 10 competitors for talent

42% LOWEST "

Amongst our Top 10 competitors for talent

57% SALESFORCE

overall positive rating on Glassdoor

57% "Salesforce overall positive "

interview review rating on Glassdoor

Glassdoor Data as of November 2015

#GDSummit

Diagnose Biggest Issues

Action Plan Against Them

Measure Success

Clear "Expectations

NO ONE GETS GHOSTED!!! Everyone who phone screens and/or interviews"

gets respectfully closed out via a phone call!

Rejection Guidance

PREFERRED METHOD Best practices, do’s and don’ts "

for personalized/useful rejection calls

Rejection Templates

LAST RESORT Safe, legal approved email rejections "

for use anytime anyone is unsure

#GDSummit

#GDSummit

Shift the Mindset

#GDSummit

Embrace the Glassdoor Era

#GDSummit

Open "the Kimono

Be Radically Transparent

#GDSummit

CourttheCandidate

61%

@ana_anarecio arecio@salesforce.com www.salesforce.com/careers