Post on 25-Jun-2015
Don’t miss calls during a business disruption with Inbound ServicesPresenters Name Upper/LowercaseDepartment
Agenda
What’s the issue?
What are Inbound services?
What numbers can I have on Inbound?
What features does Inbound offer?
Q&A
What’s the issue?
How do you prevent missing customer calls during any kind of business disruption?– Major: Flood, fire, terrorist attack..– Minor: Circuit failure or fault, severe snow…
How can you continue to provide seamless customer service?
If you can’t answer calls during a business disruption can you enable callers to leave a message?
What is Inbound?
A feature rich call management service
Inbound services enable your business to manage incoming calls in a way that suits both you and your customers, providing:
A better customer experience
A more resilient business
A more effective organisation
How Does Inbound Work?
Inbound number sits on Gamma Network and delivers to a designated destination number
1
2
3
Caller dials Inbound number
Inbound platform performs lookup to establishwhere it should deliver the call
Call is delivered seamlessly to caller
What is inbound…
1 Caller dials Inbound telephone number
2 Inbound number sits on Gamma Network anddelivers to underlying PSTN/ISDN or PABX
Call is delivered seamlessly to underlying
number
3
• A ‘Number Translation Service’
PABX
YOUR CALLER
Access
Analogue /ISDN /
Mobile Lines
1Gamma Service/
Network
Gamma Network
2Acces
s
Analogue /ISDN /
Mobile LinesPABX
YOUR EQUIPMENT
3
Instant ‘Disaster Recovery’ plan control
via web portal or mobile phone app4 Anal
ogue
/ISDN /
Mob
ile L
ines
PABX
YOUR ‘DR’ SITE
4
What is Inbound…
What is inbound…
1 Caller dials Inbound number
2 Network Platform applies the Inbound
Feature, i.e. call recording / v/m to email etc Call is delivered seamlessly to underlying
number
3
PABX
YOUR CALLER
Access
Analogue /ISDN /
Mobile Lines
1Gamma Service/
Network
Gamma Network
• Auto Attendant• Voicemail• Voicemail to Email/Alerts• Call Recording• Call Queuing• Divert – when busy• Advanced call Stats
2
Access
Analogue /ISDN /
Mobile LinesPABX
YOUR EQUIPMENT
3
• A ‘Feature or Service bolt-on’ to an existing phone service
What is Inbound…
What numbers can I have on Inbound?
Port your existing number*
Non Geographic: 08, 03
Geographic: 01, 02
Example
Example
Email Notifications Of Missed Calls
Notify me when I miss calls
Email alert on no answer/busy
Individual & copied email addresses
Alert includes CLI of caller/time/date/day
Distribute Calls And Create A Hunt Group
Hunt on busy/no answer
Define last resort ‘end of hunts’ action
Separate Business Continuity Call plan
Pre build & test business continuity
Invoke & revoke DR plans instantly
Queue Calls At Busy Times
3 second refresh
See who is waiting in the queue and
how long they have been waiting
View key metrics
Personalised announcements – easy upload via mp3/wav file format
Direct Callers Through An IVR
GIVE THE CALLER OPTIONS INITIATED BY KEY PRESS ON HANDSET
9 option IVR
Up to 3 layers
Enforce with repeat prompts
Record Some Or All Calls
Up to 6 months storage
On demand/all calls or % recording
On demand records entire call
Secure online retrieval
Pricing Structure
Why Choose Inbound Services From XXX
Easy to configure call plans – drag and drop
No lead times
Easy to manage and administer
Build a solution that meets your needs
Combine with Gamma SIP for added Business Continuity
Choose from 3 pre-defined products or build your own solution
THANK YOUEmail:Telephone: