Don’t miss calls during a business disruption with Inbound ServicesPresenters Name Upper/LowercaseDepartment

Agenda

What’s the issue?

What are Inbound services?

What numbers can I have on Inbound?

What features does Inbound offer?

Q&A

What’s the issue?

How do you prevent missing customer calls during any kind of business disruption?– Major: Flood, fire, terrorist attack..– Minor: Circuit failure or fault, severe snow…

How can you continue to provide seamless customer service?

If you can’t answer calls during a business disruption can you enable callers to leave a message?

What is Inbound?

A feature rich call management service

Inbound services enable your business to manage incoming calls in a way that suits both you and your customers, providing:

A better customer experience

A more resilient business

A more effective organisation

How Does Inbound Work?

Inbound number sits on Gamma Network and delivers to a designated destination number

1

2

3

Caller dials Inbound number

Inbound platform performs lookup to establishwhere it should deliver the call

Call is delivered seamlessly to caller

What is inbound…

1 Caller dials Inbound telephone number

2 Inbound number sits on Gamma Network anddelivers to underlying PSTN/ISDN or PABX

Call is delivered seamlessly to underlying

number

3

• A ‘Number Translation Service’

PABX

YOUR CALLER

Access

Analogue /ISDN /

Mobile Lines

1Gamma Service/

Network

Gamma Network

2Acces

s

Analogue /ISDN /

Mobile LinesPABX

YOUR EQUIPMENT

3

Instant ‘Disaster Recovery’ plan control

via web portal or mobile phone app4 Anal

ogue

/ISDN /

Mob

ile L

ines

PABX

YOUR ‘DR’ SITE

4

What is Inbound…

What is inbound…

1 Caller dials Inbound number

2 Network Platform applies the Inbound

Feature, i.e. call recording / v/m to email etc Call is delivered seamlessly to underlying

number

3

PABX

YOUR CALLER

Access

Analogue /ISDN /

Mobile Lines

1Gamma Service/

Network

Gamma Network

• Auto Attendant• Voicemail• Voicemail to Email/Alerts• Call Recording• Call Queuing• Divert – when busy• Advanced call Stats

2

Access

Analogue /ISDN /

Mobile LinesPABX

YOUR EQUIPMENT

3

• A ‘Feature or Service bolt-on’ to an existing phone service

What is Inbound…

What numbers can I have on Inbound?

Port your existing number*

Non Geographic: 08, 03

Geographic: 01, 02

Example

Example

Email Notifications Of Missed Calls

Notify me when I miss calls

Email alert on no answer/busy

Individual & copied email addresses

Alert includes CLI of caller/time/date/day

Distribute Calls And Create A Hunt Group

Hunt on busy/no answer

Define last resort ‘end of hunts’ action

Separate Business Continuity Call plan

Pre build & test business continuity

Invoke & revoke DR plans instantly

Queue Calls At Busy Times

3 second refresh

See who is waiting in the queue and

how long they have been waiting

View key metrics

Personalised announcements – easy upload via mp3/wav file format

Direct Callers Through An IVR

GIVE THE CALLER OPTIONS INITIATED BY KEY PRESS ON HANDSET

9 option IVR

Up to 3 layers

Enforce with repeat prompts

Record Some Or All Calls

Up to 6 months storage

On demand/all calls or % recording

On demand records entire call

Secure online retrieval

Pricing Structure

Why Choose Inbound Services From XXX

Easy to configure call plans – drag and drop

No lead times

Easy to manage and administer

Build a solution that meets your needs

Combine with Gamma SIP for added Business Continuity

Choose from 3 pre-defined products or build your own solution

Q & A

Contact details

www.getinbound.co.uk

THANK YOUEmail:Telephone: