Copyright©2016SplunkInc.

NicholasTankersleyProductManager,Splunk

FasterBmetoValuewithITSIModulesBillBabilonSalesEngineer,Splunk

Disclaimer

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DuringthecourseofthispresentaBon,wemaymakeforwardlookingstatementsregardingfutureeventsortheexpectedperformanceofthecompany.WecauBonyouthatsuchstatementsreflectourcurrentexpectaBonsandesBmatesbasedonfactorscurrentlyknowntousandthatactualeventsorresultscoulddiffermaterially.Forimportantfactorsthatmaycauseactualresultstodifferfromthosecontainedinourforward-lookingstatements,pleasereviewourfilingswiththeSEC.Theforward-lookingstatementsmadeinthethispresentaBonarebeingmadeasoftheBmeanddateofitslivepresentaBon.IfreviewedaReritslivepresentaBon,thispresentaBonmaynotcontaincurrentor

accurateinformaBon.WedonotassumeanyobligaBontoupdateanyforwardlookingstatementswemaymake.InaddiBon,anyinformaBonaboutourroadmapoutlinesourgeneralproductdirecBonandis

subjecttochangeatanyBmewithoutnoBce.ItisforinformaBonalpurposesonlyandshallnot,beincorporatedintoanycontractorothercommitment.SplunkundertakesnoobligaBoneithertodevelopthefeaturesorfuncBonalitydescribedortoincludeanysuchfeatureorfuncBonalityinafuturerelease.

Today’sSession

  Welcome&AboutthePresenters  ITServiceIntelligenceOverview  WhatisanITSIModule  Demo:ITSIModuleforOperaBngSystems  Demo:ITSIModulesonSplunkbase  CustomerSuccess:ITSIModulesprovidefastBmetovalue(BillBabilon)

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Today’sPresenters

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NicholasTankersleyProductManager:ITServiceIntelligenceLocaBon:Sea^leEmail:ntankersley@splunk.comSlack:@nicktank-splunk-usergroups.slack.com

BillBabilonITSpecialist:SplunkPublicSectorLocaBon:DenverEmail:ntankersley@splunk.com

Copyright©2016SplunkInc.

ITServiceIntelligence

SplunkITServiceIntelligence

AT-A-GLANCEPROBLEMANALYSIS

EARLYWARNINGONDEVIATIONS

LIMITLESSINSIGHTS

DYNAMICSERVICEMODELS

SEAMLESSWORKFLOW

INTEGRATIONS

Data-drivenservicemonitoringandanaly3cs

SPLUNKITSERVICEINTELLIGENCE

PladormforMachineData

TimeSeriesIndex Schema-on-the-Fly DataModel CommonInformaBonModel

WhatisaService?

ServiceRequestsResponses

InITSI,aServiceisalogicalgroupoftechnologycomponentsthatauserdeemsneedtobemonitoredtogether.

ItcanoRenbegeneralizedasa“blackbox”whichwesendrequests,andexpectresponses

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WhatisaService?

DNS RequestsResponses

TechnicalServices

AuthRequestsResponses

WebRequestsResponses

Servicescanbelowerlevel(technical)…

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WhatisaService?

DNS RequestsResponses

TechnicalServices

CustomerTransacFons

RequestsResponses

BusinessServices

AuthRequestsResponses

WebRequestsResponses

SupportDesk RequestsResponses

Servicescanalsobehigherlevel(business)…

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WhatisaService?

PacketNetwork

HypervisorandHosts

RDBMSs

StorageTier

APIServices

WebServices

CustomerTransacFons

MobileAPI/

Middlew

are

PartnerPortal

DNS

ServicescanencompassmulBpleBersoftheITdomain.Servicesmayalsodependuponotherservices

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WhatisaKPI?

DNS RequestsResponses

KPI:NumberofrequestsKPI:ErrorrateKPI:AverageresponseBmeKPI:ServerCPUloadKPI:ServernetworkI/Ferrors

CustomerTransacFons

RequestsResponses

KPI:NumberoftransacBonsKPI:ErrorrateKPI:AverageresponseBmeKPI:CountofIncidentTicketsKPI:SyntheBcTransxHealth

KPIsandHealthscoresconsBtutethemeansbywhichServicesaremonitored.

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KeyPerformanceIndicators(KPIs)

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AKeyPerformanceIndicator(KPI)isaSplunksavedsearchcreatedwithintheITSIUIthathelpsmonitoraspecificfieldlikeCPU,Memory,NumberofErrors

andsoon.KPIsarecontainedwithinServices.

ServiceHealthScores

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Ahealthscoreisascorefrom0-100(0=criBcaland100=normal)thathelpsdeterminethehealthofaservice.Itiscalculatedbasedonimportanceand

status(e.g.,green,orange,red)ofallKPIs,onceeveryminute.

WhatisanEnBty?

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AnEnFtyisanopBonalsub-elementofaKPI.AKPIcanbefilteredbyenBBes,andviewedonaper-enBtybasisorasanaggregate.

TheKPIWebRequestsmightusewebserversasenBBes;UserLoginscoulduseaccounts.

ITSIcanimportenBBesfromCMDBs&othersources

WhatisanITSIModule?

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Modules,purpose-builtforITSI,areacollec3onofhighlyrelevantmetrics,en33es,servicetemplatesanddetaileddashboards

ü Accelerateself-serviceproducBvityü eliminatetheneedforcostlyadd-ons,customizaBonsandextensions

ü enablingfaster,moreaccurateinsightsthatcanbeeasilymappedtoservices,KPIsandenBBes

ü deliverdeepservice-orientedinsightsintoindividualtechnologydomains

WhyuseITSIModules?

AnatomyofaModule

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ServiceTemplates

BaseSearches

PreconfiguredThresholds

EnFtyFilters KPIs

EnFtySearches

PrebuiltDashboards

CustomLinksandWorkflows

AdvancedVisualizaBons

FastTimetoValueDeepOperaBonalInsights

●  12KPIs●  Unix&WindowsOSready●  Cover:CPU,Memory,StorageandNetworkperformance

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OSHost

LoadBalancers

ApplicaFonServers

●  13KPIs●  ForphysicalandsoRwarebasedloadbalancers●  Covers:appliancehealth,usertraffic,andserverpools

●  17KPIs●  DeepinsightsinJavabasedApplicaBonServers●  Covers:runBmeperformance,serverhealth&applicaBontraffic

ITSIPackagedModules

Databases

●  7KPIs●  Perinstancemonitoring●  Covers:Serverhealth,networkanddatabaseacBvity

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ITSIPackagedModules

VirtualizaFon

●  24KPIs●  3ServiceTemplates●  Covers:Host,VirtualMachineandDatastoreperformance

WebServers

●  8KPIs●  ServerandwebtransacBonmonitoring●  Covers:usertraffic,serverhealthandapplicaBonperformance

EUEM ● Moreinfocomingsoon!

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ITSIPackagedModules

ITSIHealthCheck ● Moreinfocomingsoon!

Copyright©2016SplunkInc.

DEMO:ITSIModuleInstall,SetupandDeploy

ModulesonSplunkbaseAvailableToday

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  CloudServices–AWS,Azure&GCPinfrastructuremonitoringSyncSortModuleforIronsideMainframes–surfacevaluablemainframedatainITSIinminutes

  ConvergingDataModuleforPaBentFlow–uBlizeHL7datatotrackpaBentflowfromtriagetopayment

NOTE:THISISAPLACEHOLDERSLIDE,MORECONTENTISCOMINGASDETAILSFORTHESEMODULESEMERGE

GewngStartedwithModuleBuilding

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InterestedinbuildingvaluablecontentforSplunkandITSI?

Buildbrilliantcontentforyou,yourorganizaBonand/orcustomers!

FormoreinformaBonvisitDEV.SPLUNK.COMandgotoTOOLS!

BeapartofthegrowingITSIcommunity!

PushthelimitsofwhatITSIcanbe!

CustomerSuccessforITSI

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