Post on 29-Mar-2015
Exploring and utilising students' perspectives on feedback: a mixed
method, longitudinal approach
Kara Peterson, Simon Croker, Dr. Peter Hills and Dr. Rachel
Manning
Importance of Feedback
Feedback on my work has helped me to clarify things I did not understand.
I have received detailed comments on my work.
Feedback on my work has been prompt.
Overall, I am satisfied with the quality of the course.
0% 25% 50% 75% 100%
71%
75%
71%
92%
2013 NSS results for Anglia Ruskin University psychology students
Project Timeline January 2013 Beginning of research
February 2013 Conduct pilot focus
groups
March – May 2013 Phase 1 focus
groups and online survey
June – October 2013 Feeding forward on
perceptions of feedback
November 2013 – February 2014 Phase 2 focus groups and online
survey
March – April 2014 Evaluation of Project
Methodology
Methodology
Phase 1 Survey Findings
Overall Time to Get Feedback
Amount of Feedback
Codes Talking with Lecturers
Helping for Future
Usefulness of Feedback
Positive Feedback
Negative Feedback
0
1
2
3
4
5
6
7
Aspects of Feedback
Satis
facti
on L
evel
Figure 1. Satisfaction levels with different aspects of feedback
Key Themes
Convenience
Continuing Dialogue
Consistency
Convenience
I think it should be easier to actually collect your essay.
Yeah, I mean, it’s a bit difficult when you don’t know when to collect your work.
I never bother going to pick up my [feedback].... when you go there you’re waiting in a queue to pick it up in a room…
Continuing Dialogue
Yeah I think [feedback] should be a lot more one on one…
I think that [feedback] is helpful in a way but at the same time it just
tells you what you’ve done wrong not where
you can improve… there are some people who don’t go to see the
lecturers erm about their grades and stuff and
then they keep making the same mistakes over and
over again…
Consistency
[Feedback] is quite mixed, like you either get three pages full of
things that you could’ve done better or you get a little blank box and something and sort of a few
little hand annotations on the thing..
[Feedback] should be standardised but obviously
because of the topic it might vary what comments we’ll get written
but I think if there was like a standard procedure for each topic
then it might be a bit clearer…
Communication
Consistency
Convenience
Continuing
Dialogue
Changes ImplementedThese are the things you did well:
• • •
You could do the following things to improve your work in future:
• • •
Interactive Coursework Feedback and Reflection Sheet
Structural Changes
Phase 2 Findings
GradeMark
Reflection Sheet
Positive Comments
Phase 2 Findings
Not enough guidance
Communication of new systems
Departmental consistency
Recommendations
Faculty
Department
Advisory Group Student Reps
Student Body
Recommendations
ConclusionJanuary 2013 Beginning of
researchFebruary 2013
Conduct pilot focus groups
March – May 2013 Phase 1
focus groups and online surveyJune – October
2013 Feeding forward on
perceptions of feedbackNovember 2013 –
February 2014 Phase 2 focus groups and online
surveyMarch – April 2014 Evaluation of Project
April 2014 – OnwardsOngoing Project