IM COMPLIANCE REGULATIONSWITH CORPORATE

EVOLVING

& WHY COMPANIES USE THEM

FEATURES & BENEFITS OF CORPORATE IM

• Real-time Communication• More immediate, less time consuming than email• Less disruptive than phone• Allows group collaboration, replacing long email chains• Detects presence• Can send files and attach/preserve with the converastion msp • Saves server space (over email)• Easy to implement – few barriers to entry or use• Available on multiple devices - desktop/mobile/tablet

THE EVOLUTION OF CORPORATE IM USAGE

Worldwide IM accounts are expected to grow from over 3.4 billion in 2013 to over 4.4 billion by year-end 2017, representing an average growth rate of about 7%.

One in three IM users now utilize IM as much or more than e-mail, and many predict that IM usage will outstrip e-mail usage within the next few years.

85%

More than 85% of all businesses and organizations now make use of IM.

20-25% report improvement in productivity.

TWO CORPORATE VENDORS

• Integration across MS IT Suite (coexist plan)

• Can deploy for IM/Presence and ad-hoc web-conferencing then expand later to VOIP Network

• IM/Presence

• Can use strictly as a soft phone, or strictly as IM/P, or both

• Cloud and On-Premise solutions offered

• Can provide IM/P to inter/intra domain federations with other enterprise systems

• Lync Skype federation allows users to IM/P & talk between the two • Integration into other Collaboration products such as WebEx,

Calendar, and MS Office

• Can easily escalate communications from IM/P to voice to video to WebEx meeting

GENERAL IM CONVERSATION REGULATIONS

30% of companies using IM have away of tracking and archiving these

communications

40% of companies polled do not havea system of keeping the history or a

searchable archive in-house

IM is often overlooked as a crucialpiece of information management

30% 40% !

Simply blocking all IM or P2P services would place these businesses at a competitive disadvantage in the marketplace. The preferred solution is to allow properly controlled use of these services.

Availability Con�dentiality Integrity

Excess litigation costs Loss of customercon�dence

Loss of intellectualproperty

The top three information governance failure risks

Maintain, protect, and assess compliance issues

Establish andimplement controls

Identify and remediatevulnerabilities and deviations

Provide reportingthat can prove your

organization's compliance

At the heart of most regulations is the intention of protecting theinformation that impacts a corporation's stakeholders

These laws can be distilled down to their essential goals

INDUSTRY SPECIFIC REGULATIONS

Regulated industries are required to preserve and keep accessible and expanding volume of records across endless systems used for internal communications and customers.

Financial Services - FINRARequires that all instant messages

be retained and retrievable

Government – Freedom of Information Acts

Requires that agencies produce copies of instant messages upon

requests

General BusinessRequires you to produce records within a reasonable time frame upon receipt of a subpoena or

other valid request

WHAT DOES IT TRULY TAKE TO BE COMPLIANT MPS WITH THESE MANDATES?

DOES SIMPLY STORING RECORDS IN A DATABASE MAKE YOU COMPLIANT? NO!

Compliant!Audit Trail

Prove your records arecomplete and unmodi�ed

Digital SignaturesVerify the integrity

of your records

Compatibility with third-partycompliance products

Integrate your IM compliance solution to one platform for

UC compliance

Access/SecurityManage identities and

authenticate users

Delegation of DutiesAssign administrative and

end-user rights/roles to your records

Legal Hold/Litigation HoldSave your records inde�nitely,

overriding other controls

Compliance Warning MessageAlert users that their instant

messages will be stored; triggeralerts/controls when security

or compliance is breached

!

As you can see, compliance requires much more than just storage. It is critical that you research your options before settling on a free or low cost solution. The true cost of the wrong solution can be enormous.

F� m�e inf�mati�about ISI’s IM Compliance:

WWW.ISI-INFO.COM

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