Enterprise Mobility - Enabling the Mobile Workforce

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Why do you need a mobile strategy? Who makes up the mobile workforce? The benefits of enterprise mobile solutions. It's time to get mobile - KPMG can help

Transcript of Enterprise Mobility - Enabling the Mobile Workforce

Enterprise Mobility Enabling the Mobile Workforce

1 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Why do you need a mobile strategy?

of business leaders predict that mobile-first companies will

disrupt mature industries in 2013

of them rank mobility at the top of their list of strategic priorities

Source: 2013 IDC/Appcelerator report

Less than half have a comprehensive mobile strategy

2 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Start where the numbers are…

or ~60 million Americans are members of a mobile

workforce* of key decision makers cite

that support of a mobile workforce is a key area of

priority**

* Source: Yankee Group **Source: Forrester Research ForrSights Networking and Telecommunications Survey, Q2, 2012. Base: 1535 North American and European IT decision makers.

3 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Who makes up the mobile workforce?

Note: The typical telecommuter using VPN and desktop or laptop is NOT a mobile worker.

4 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Traditional vs. technology-enabled mobile workforce

Paper-oriented approach

Office check-in

for work

orders.

Paper dependent

forms

Manual recording on paper forms

Office check-out to turn in

paperwork and reports

Technology-enabled approach

Remote login for work

Electronic recording in

field and real-time updating

Electronic record of

compliance reporting

Increased productivity

of field workforce and accuracy

of data

5 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Benefits of enterprise mobile solutions

6 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Tools for the modern day field force

Allows workers to improve efficiency and accuracy

Photograph pre- and post-state of proof of completion Enable proactive, cost -saving work

Mash-up geo-data with system metadata

Eliminate handoffs

Leverage geo-spatial data to create value

7 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Supercharge your sales teams

Enables sales to improve customer satisfaction and increase sales

Capture key information to build customer rapport

Perform complex calculations to help upsell efforts

Present custom canned analyses to drive decisions

Create new customer records remotely

Email sales material without drafting an email

8 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Empower your executives

Navigate through key dashboards easily

Gives executives access to key data and performance metrics

Show key metrics with click through details

Connect to social media and show key buzz

Showcase product sales performance

Email dashboards without drafting an email

9 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Security is a critical consideration!

7.1 million smartphones were lost, damaged, or stolen in 2012*

80% of consumers use their personal phones or tablets for work**

72% of businesses are in process of or planning to further adopt mobile devices***

*Consumer Reports ** MobileIron ***KPMG Intelligent Finance Organizations Report

Always be sure you: • Implement technologies that limit risks from

compromised or misplaced devices. • Design applications that ensure security is

never compromised for user experience.

10 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Getting started – developing your mobile strategy

Look at your business goals and your employee needs…

Think about how the mobile form factor and capability set can be used to innovate …

Focus on performance…

Build a premium user experience for your employees

Don’t patch web applications to “just work” on smart phones and tablets…

Don’t limit mobile innovation to customer -centric solutions only

Don’t skip strategy creation…

11 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

KPMG can help. Contact us.

Want to know more? Want to get started on your mobile strategy and solutions?

KPMG has the experience to help you enable your mobile workforce of today and tomorrow.

www.kpmg.com

It’s time to get mobile…

12 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

Additional KPMG contacts

Lou Trebino Managing Director, Disruptive Technologies +1 973 912 4619 ltrebino@kpmg.com

Michael Benza Director, Mobile Solutions +1 212 954 2280 mbenza@kpmg.com

Steve Chase Principal, Global Lead Management Consulting Technology +1 214 840 4200 schase@kpmg.com

Miriam Hernandez-Kakol Principal, U.S. Technology Enablement Leader +1 973 912 6227 mhernandezkakol@kpmg.com

Matt Bishop Principal, Global CIO Advisory Leader +1 214 840 2749 mbishop@kpmg.com

Rick Wright Principal, Global Lead Cloud +1 617 988 1163 richardwright@kpmg.com

Cliff Justice Principal, U.S. Leader Shared Services and Outsourcing +1 713 319 2781 cjustice@kpmg.com

Claudia Saran Principal, U.S. People and Change Leader +1 312 665 3088 csaran@kpmg.com

Duncan Avis Managing Director, Customer Digital Strategy +1 703 286 8733 davis@kpmg.com

Alton Adams Principal, Customer Strategy and Growth +1 404 222 3000 aladams@kpmg.com

Dave DiCristofaro Partner, Global Lead Risk Consulting IT Advisory +1 212 872 3382 ddicristofaro@kpmg.com

Sanjaya Krishna Principal, U.S. Digital Risk Consulting Leader +1 703 286 8504 skrishna@kpmg.com

John Hair Director, Risk Consulting and Digital Services +1 312 665 3606 hhair@kpmg.com

Greg Bell Principal, U.S. Service Leader Information Protection +1 404-222-7197 rgregbell@kpmg.com