English UK Management Conference

Managing Expectations

in a Changing World

Sophie Bennett

AISLi Academic Coordinator

Matrix

The set of conditions that provides a system in

which something grows or develops

Matrix

“The Matrix is everywhere, it is all around us, even now in this very room.

You can see it when you look out your window or when you turn on the television. You can feel it when you go to work, when you go to church,

when you pay your taxes.”

Morpheus

The Matrix - Shaping Expectations

student

school

student

The Matrix - Shaping Expectations

school

student

culture

The Matrix - Shaping Expectations

school

student

familyculture

The Matrix - Shaping Expectations

school

student

culture

peers

The Matrix - Shaping Expectations

family

school

student

culture

peerslearning

environment

The Matrix - Shaping Expectations

family

school

student

culture

peers

goals

learning

environment

The Matrix - Shaping Expectations

family

school

student

culture

peers

goals online

learning

environment

The Matrix - Shaping Expectations

family

school

student

culture

peers

goals

economic

factors

online

learning

environment

The Matrix - Shaping Expectations

family

Changing Expectations

Cheap

Changing Expectations

Cheap

Fast

Changing Expectations

Cheap

Fast

Fun

Changing Expectations

Cheap

Fast

Fun

Convenient

Changing Expectations

Negotiating Expectations

The whole truth……

and nothing but the truth…

‘What gets measured gets done’

Listen, acknowledge, build trust

Short, mid, long-term goals

SMARTS: Specific, Measurable, Achievable,

Realistic, Target, Sustainable

Negotiate a win-win

Keep coaching

Turning expectations into goals

Systems

Front Office

DoS Consultation: set goals & make detailed plan

Check ups - prevention not cure, formal and informal check ups

Performance Appraisals - refer to goals, be honest if plans change

Progress tests - feedback & act immediately:

i) another test

ii) opportunity to redo

iii) class discuss value of high expectations & how to reach them

iv) goal setting - realistic improvement in next exam

Great expectations

in the classroom

Social labelling

Empathy & prejudice

Highs and lows

Raising the bar

Awareness raising for

teachers

Knowledge & information

Psychological-emotional

factors

Parental Expectations

Personal Assets

Competitive, global, mobile economy

Need vs want /product vs process / destination vs

journey

Life goals: jobs, immigration, university, school

credits

Quotes

Meeting Expectations

Shorter courses

Meeting Expectations

Shorter courses

Intensive Courses

Meeting Expectations

Shorter courses

Intensive Courses

Certification

Meeting Expectations

Shorter courses

Intensive Courses

Certification

Blended Learning

Meeting Expectations

Shorter courses

Intensive Courses

Certification

Blended Learning

Quality

Meeting Expectations

"The bad news is that as conditions improve,

expectations balloon.

Dramatic improvements in conditions,

as humankind has experienced in recent decades,

translate into greater expectations rather than greater

contentment. If we don’t do something about this, our future

achievements too might leave us as dissatisfied as ever."

Homo Deus by Yuval Harari

Case Studies

Business People - High Profile / Low Level

University students

Teens

Kids

Case Studies

Thank you for your attention

Contact me at:

sophie.bennett@aisli.it