English for hotel management module 4 - giving instructions

Post on 30-Jun-2015

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Transcript of English for hotel management module 4 - giving instructions

Language focusLanguage focus

ASKING FOR HELPASKING FOR HELPHow do you operate (this/the….)?Can you show me how to (operate this/the…)?What’s the best way to (…)?Do you know how to (…)?How do I go about (+ ing)?

GIVING GIVING

INSTRUCTIONSINSTRUCTIONS

First(ly) •Second(ly) •Third(ly) •Fourth(ly)•After that•Next •Before that•Then •You begin by •The last step is•Now •Finally

USEFUL VERBSUSEFUL VERBSTurn onTurn offTurn upTurn downPressTap inKey inChooseOpenClosePut inTake out

Put the instructions on how to use the TV and the safe in order. Then listen and check.

Be my guest – Track 8.7

ASKING FOR DIRECTIONSASKING FOR DIRECTIONS

Can you tell me the way to…?Could you tell me where the … is?

GIVING DIRECTIONSGIVING DIRECTIONSVerbs

Prepositions

Listen to 5 conversations and write down what the guests are looking for.

Be my guest – Track 6.2

1) Draw a plan of a hotel and prepare 2 conversations between guests and receptionists in which they ask for and give directions.

2) Prepare a conversation in which a guests asks for help with any appliance or service in the hotel (e.g.: wi-fi connection)