English for hotel management module 4 - giving instructions
Transcript of English for hotel management module 4 - giving instructions
Language focusLanguage focus
ASKING FOR HELPASKING FOR HELPHow do you operate (this/the….)?Can you show me how to (operate this/the…)?What’s the best way to (…)?Do you know how to (…)?How do I go about (+ ing)?
GIVING GIVING
INSTRUCTIONSINSTRUCTIONS
First(ly) •Second(ly) •Third(ly) •Fourth(ly)•After that•Next •Before that•Then •You begin by •The last step is•Now •Finally
USEFUL VERBSUSEFUL VERBSTurn onTurn offTurn upTurn downPressTap inKey inChooseOpenClosePut inTake out
Put the instructions on how to use the TV and the safe in order. Then listen and check.
Be my guest – Track 8.7
ASKING FOR DIRECTIONSASKING FOR DIRECTIONS
Can you tell me the way to…?Could you tell me where the … is?
GIVING DIRECTIONSGIVING DIRECTIONSVerbs
Prepositions
Listen to 5 conversations and write down what the guests are looking for.
Be my guest – Track 6.2
1) Draw a plan of a hotel and prepare 2 conversations between guests and receptionists in which they ask for and give directions.
2) Prepare a conversation in which a guests asks for help with any appliance or service in the hotel (e.g.: wi-fi connection)