English for hotel management module 4 - giving instructions

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Transcript of English for hotel management module 4 - giving instructions

Page 1: English for hotel management   module 4 - giving instructions
Page 2: English for hotel management   module 4 - giving instructions

Language focusLanguage focus

ASKING FOR HELPASKING FOR HELPHow do you operate (this/the….)?Can you show me how to (operate this/the…)?What’s the best way to (…)?Do you know how to (…)?How do I go about (+ ing)?

GIVING GIVING

INSTRUCTIONSINSTRUCTIONS

First(ly) •Second(ly) •Third(ly) •Fourth(ly)•After that•Next •Before that•Then •You begin by •The last step is•Now •Finally

USEFUL VERBSUSEFUL VERBSTurn onTurn offTurn upTurn downPressTap inKey inChooseOpenClosePut inTake out

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Put the instructions on how to use the TV and the safe in order. Then listen and check.

Be my guest – Track 8.7

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ASKING FOR DIRECTIONSASKING FOR DIRECTIONS

Can you tell me the way to…?Could you tell me where the … is?

GIVING DIRECTIONSGIVING DIRECTIONSVerbs

Prepositions

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Listen to 5 conversations and write down what the guests are looking for.

Be my guest – Track 6.2

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1) Draw a plan of a hotel and prepare 2 conversations between guests and receptionists in which they ask for and give directions.

2) Prepare a conversation in which a guests asks for help with any appliance or service in the hotel (e.g.: wi-fi connection)