Post on 19-Jun-2015
www.eng.it1
ENGINEERINGand the Energy & Utilities Division
www.eng.it2
Agenda
The Engineering GroupThe Engineering Group11
Engineering’s E&U DivisionEngineering’s E&U Division22
Net@SUITE, the solution for the E&U MarketNet@SUITE, the solution for the E&U Market33
www.eng.it3
The Engineering Group
The first Italian player in the ICT Italian market, with a market share of 7%
37 Offices
More than 6.600 Employees
More than 1.400 Project based contracted workforce
More than 800 Clients
More than 730 million € of revenues in 2008
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The Engineering Group
Solutions for:P.A. HealthcareFinance IndustryTlc Energy&Utility
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The Ownership
Leader in the Italian market since 1980
Since 2001, Engineering is listed in Milan Stock Exchange’s All Stars Segment Index (companies with high growth potential)
Market22%
Baillie Gifford Overseas Limited
3%
Generali Investments
Italy SGR2%
Bestinver Gestion
5% Founders68%
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2000 2003Year
Total revenues
182.7
276.1
Other revenues
(Ml of €)2007
709
Engineering’s Growth
2008
732
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The Engineering Group - Italian ICT Market Ranking
Data from : Computerworld Italia 2009 – in mln €
1° Italian System Integrator
5° Player in the Italian S&S Market
7% Market share
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Business Lines & Markets
Software solutions
Outsourcing
System Integration and Consultancy
Att
ivit
à
8%
34%58%
System Integration & Consultancy
Outsourcing
Software solutions
Source: Engineering 2008
Fin
ance
Ind
ust
ry
Tlc
En
erg
y &
Uti
litie
s
Hel
thca
re
Pu
blic
Ad
min
istr
atio
n
Markets
Finance25%
Helthcare20,1%
Tlc14,2%
Industriy 14,8%
Public Administration
14,0%
Energy & Utilities11,9%
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Focus Abroad
Argentina (Telecom Personal, Diasorin)Australia (IVECO, ENI)Austria (Coca Cola HBC)Belgium (Kraft)Brazil (TIM Celular)Congo (ENI)Czech Republic (Coca Cola HBC)Denmark (Cementir)Egypt (ENI)France (AO International, Autogrill, IKEA, FIAT)Germany (Kraft, Eurofighter)Greece (Atos Origin Hellas, BAE Systems)Hungary (Coca Cola HBC)Portugal (Whirlpool)Poland (Whirlpool, FIAT, Selenia)Romania (Whirlpool)
Russia (Whirlpool)Serbia (Telecom Srbija, Promonte GSM)Slovakia (Whirlpool, ENEL)Spain (Whirlpool, Atos Origin Spain, Canon, FIAT)Sweden (IKEA)Switzerland (Atos Origin Schweiz)Turkey (AVEA, FIAT)United States (ENI)United Kingdom (FIAT, Ferrero)Venezuela (Digitel)
9,300
Italy3,100
00
UK 6,500
0045 Million €Current RevenuesFrom Int.l Operations
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Engineering’s Top Clients per Market Segment
Finanza PAC PAL
Telco Industria E&U
www.eng.it11
Net@SUITE, the solution for the E&U MarketNet@SUITE, the solution for the E&U Market
Agenda
The Engineering GroupThe Engineering Group11
The Engineering’s E&U DivisionThe Engineering’s E&U Division22
33
www.eng.it12
The Leader in the Italian Energy&Utilities market
Revenues (2008) 57 Ml Euros
Expected revenues 2009 80 Ml Euros
Investment (3 years) 10 Ml Euros
IT&Business Specialists + 850
Market Experience 28 years
Bills produced (2007) 40.000.000
Engineering Energy & Utilities Division
Clients + 200
Gas 123
Water 85
Electricity 29
Waste 29
Meters managed 17.600.000
Gas 11.130.000 (65,5%)
EE 2.170.000 (48,8%)*
Water 4.370.000 (22,4%)
(*) Excluding ENEL
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E&U Division’s Top Clients
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Engineering’s value chain
CustomerService Outsourcing
SystemIntegration
ProductsConsulting
850 specialistsfully focused on the Energy & Utility market
Energy & Utilities Division
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E&U Division: strengths
• Ownership of the vertical CIS solution leader in the Italian E&U market,, with an investment of 10 million euros over three
years
• Market understanding and responsiveness. A Business Unit focused on tracking regulatory changes in order to deliver IT enabled operational performance
• Specific technology and application know-how (more than 200 references in the Utilities sector)
• Focus on the Utilities market
• System Integration expertise with third party products (e.g. Siebel, SAP, IBM).
• Ability to execute and flexible deployment project methodology
www.eng.it16
Net@SUITE, the solution for the E&U MarketNet@SUITE, the solution for the E&U Market
Agenda
33
The Engineering GroupThe Engineering Group11
Engineering’s E&U DivisionEngineering’s E&U Division22
www.eng.it17
Functional Footprint
METERING
BILLING
Acquisition planning
CREDIT
Management
Products &Pricing
Sales cycle
Cashing
Credit collection
RELATIONAL CRM
OPERATIONAL CRM
Multi-channelcontact
ANALYTICAL CRM
Contactsupport
CustomerService
SalesManagement
Business Intelligence & Reporting
MarketingManagement
Modular Architecture
- enhanced integration
- higher flexibility
www.eng.it18
Gartner – CIS Magic Quadrant
http://mediaproducts.gartner.com/reprints/engineering/article1/article1.html
Gruppo Engineering
entered this year the
Gartner’s Magic Quadrant
for CIS product for
Energy& Utilities Market
Net@SUITE is one of the Top 10
CIS product in the World
www.eng.it19
Sales - Functional Footprint
Acquisition planning
Acquisition planning ManagementManagement
METERING
SP
EC
IFIC
FE
AT
UR
ES
CashingCashing DebtDebtProducts & Pricing
Products & Pricing Billing & InvoicingBilling & Invoicing
BILLING CREDIT
Correction
Printing/Ebills
Tax reporting
Automatic cashing management
Domicile adjustment
Manual cashing management
Meter Reading
Delinquencies & Anomalies mgt
ConsumptionProfiles
Reading groupingInstallments /
Extensions
Interest and arrears
AccrualsAllocations
Transport fees
Billing test
Billing check
Final invoicing
Data import / Estimates
Reading validation Accounting flow
Dunningclosure
Debt managementAdjustments
ReadjustmentsPlanning /
Reading calendar
Estimates /Forecasts
Dispute management
Free market /VAS
Catalogue /Products
Tariffs
Data flows for Accounting
Troubleshooting
Billing Schedule
Delivery management
Components /Prices
Credit score
Billing simulation
Distribution invoice balance
Internet payments
www.eng.it20
Distribution - Functional Footprint
BILLING
CO
MM
ON
FE
AT
UR
E
OPERATIONS CRM
GA
SE
E
Service Billing
Compliance to regulations
Delivery PointManagement
Contracted work management
Self service portalEstimate Billing
Safety&Emergency
Cashing
EDI data generation/acquisition
Agenda
EstimateManagement
Compliance to laws
Field ServiceAutomation
Maintenance
Mercurio
Customer Requestmanagement
Communicationsto Authorities
Transport Billing
Load profilingMulti-hour licenses
Compliance to service std code
Interval meter reading
Customer Satisfaction code
Credit Mgt
Consumption allocation
ConsumptionProfiles
DP dashboard
Distribution Billing
Pipeline management
Meter Management
Tariffs
Adjustments &Readjustments
Street directory
Supply management
Components /Prices
Meter Reads Billing
Automated meter reading
Automated meter management
METERING
Correction
Meter ReadingConsumption
Profiles
Reading grouping
Data import / Estimates
Reading validation
Planning /Reading calendar
Estimates /Forecasts
www.eng.it21
Functional Footprint
Multi-channel contact
Multi-channel contact Contact supportContact support
Relational CRM
SP
EC
IFIC
FE
AT
UR
ES
Business Intelligence & ReportingBusiness Intelligence & ReportingCustomerService
CustomerService
Operational CRM Analytical CRM
SalesManagement
SalesManagement
MarketingManagement
MarketingManagement
Web Portal
Call Center Margin analysis
Front-Office
On line estimates
Customer Request management
On line paymentsAgenda integration
Customer management
Client/Prospect segmentation
Pricelists and promos
Reporting by channel
Contract reporting
DynamicPricing and
discount mgt
Contract management
FAQ
Offering simulation
Agent performance Reporting
Campaign progress
Campaign management
Scripting
Document management
Prospect management
CrossSelling
Offering management
Customer portfolio management
Sales force management
Sms
Palmtops
Alert and messages
Fax
www.eng.it22
SOA – Business benefits
Bottom-Line Benefits (Cost Savings)
• High integrability and scalability
• Simplified modifications
• Support for regulatory compliance requirements: SOA approaches help to reduce the cost of supporting ongoing, externally driven and typically unplanned changes.
Top-Line Benefits (Revenue Generation)
• Greater adaptability of applications to meet changing business requirements
• Service delivery: the IT systems supporting these processes are more agile.
• Incremental deployment of new business services
• Enabling mergers. SOA approach enables organizations to make strategic decisions based on value to the business, not the limitations of IT
• Customer self-service: organizations can more-effectively extend traditionally internally applications directly to customers via a standard web browser.
www.eng.it23
Our answers to market needs
BUSINESS
Manage the Complexity
Manage the Complexity
ResolutionsCompliancyResolutionsCompliancy
Time to Market
Time to Market
Complete Solution
Complete Solution
Full Resolutions
Coverage
Full Resolutions
Coverage
Fast deployment
Fast deployment
MARKET KNOWLEDGE
Best ofbreed
Best ofbreed
Merge &Acquisition
Merge &Acquisition PerformancePerformance
Web ServicesWeb Services ScalabilityScalabilityPowerful
calculation engine
Powerful calculation
engine
IT COMPETENCES
MARKET
NEEDS
ANSWERS
www.eng.it24
A complete Solution:
Lines of Business
Gas
Electricity
Water
Waste Mgmt
Heating
Lines of Business
Gas
Electricity
Water
Waste Mgmt
Heating
Functionalities
Multiple Services/Marketsmetered/unmeteredBilling & Invoicing
Metering
CRM & Credit Mgt
Finance & Accounting
Logistics
Functionalities
Multiple Services/Marketsmetered/unmeteredBilling & Invoicing
Metering
CRM & Credit Mgt
Finance & Accounting
Logistics
FULL COVERAGE
of anymulti-utility needs
An integrated suite:
able to manage all processes
of any multi-utility company
in an effective & efficient way
BUSINESS
ComplexityManagementComplexity
ManagementResolutionsCompliancyResolutionsCompliancy
Time to Market
Time to Market
Complete Solution
Complete Solution
Full Resolutions
Coverage
Full Resolutions
Coverage
Fast deployment
Fast deployment
MARKET KNOWLEDGE
www.eng.it25
Market oriented
market deregulation
Companies’ unbundling
New business processes
• Switching Operations Switching Data exchange, Distributors’ Portal
• Delivery Points Management Specific module to manage Delivery Points
• Players Communications Communication tools and standard
• Energetic Balance Management on the local distribution grid
enables our Clients to manage the new processes required
by the market liberalization, such as:
BUSINESS
ComplexityManagementComplexity
ManagementResolutionsCompliancyResolutionsCompliancy
Time to Market
Time to Market
Complete Solution
Complete Solution
Full Resolutions
Coverage
Full Resolutions
Coverage
Fast deployment
Fast deployment
MARKET KNOWLEDGE
www.eng.it26
Unbundled Solution
BUSINESS
ComplexityManagementComplexity
ManagementResolutionsCompliancyResolutionsCompliancy
Time to Market
Time to Market
Complete Solution
Complete Solution
Full Resolutions
Coverage
Full Resolutions
Coverage
Fast deployment
Fast deployment
MARKET KNOWLEDGE
MER
CU
RIO
: A
2A
Distribution Company
Field Serv Asset Mgt
BillingDistr
DPM
ERPDistribution
More special modules
Sales Company
CRM BillingSales
ERPSales
More special modules
• System for Sales Companies (special DB & applications)
• System for Distribution Companies (special DB & applications)
• Communication Module between Distribution and Sales Company
• DP Mgmt System for data reconciliation and energetic balance
architecture is unbundling-driven
www.eng.it27
Resolution Compliancy
A Business Unit focused on
ADDEDVALUEADDEDVALUE
View sharing with 200 customers on resolutions interpretation
Partnership with customers involved in Authority’s workshops
Direct participation on Authority’s consultation documents
BUSINESS
ComplexityManagementComplexity
ManagementResolutionsCompliancyResolutionsCompliancy
Time to Market
Time to Market
Complete Solution
Complete Solution
Full Resolutions
Coverage
Full Resolutions
Coverage
Fast deployment
Fast deployment
MARKET KNOWLEDGE
Resolutions study and analysis
Consulting activities on resolutions interpretation
Impact analysis (resolutions’ impact on processes)
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Resolutions Update
Maintenance fee includes the resolutions update
2005 2006 2007 2008
New Resolutions
analyzed 108 120 102 178
Explanatory Circulars emitted
17 23 24 17
New Functionalities 38 56 42 40
New Modules 10 8 11 9
BUSINESS
ComplexityManagementComplexity
ManagementResolutionsCompliancyResolutionsCompliancy
Time to Market
Time to Market
Complete Solution
Complete Solution
Full Resolutions
Coverage
Full Resolutions
Coverage
Fast deployment
Fast deployment
MARKET KNOWLEDGE
New resolutions analysis
Explanatory Circular issues
New modules and functionalities embedded in the system
www.eng.it29
Fast deployment
BUSINESS
ComplexityManagementComplexity
ManagementResolutionsCompliancyResolutionsCompliancy
Time to Market
Time to Market
Complete Solution
Complete Solution
Full Resolutions
Coverage
Full Resolutions
Coverage
Fast deployment
Fast deployment
MARKET KNOWLEDGE
Extremely fast Billing system deployment both in the design and data migration phases.
Over 300 deployments and data migration since 1990
www.eng.it30
Integration
Core processes - “New Contract” Work Flow
WE
BS
PH
ER
E
SIEBEL
NETABilling
DisCo system
1. New contract 2. New contract
3. Technical activation request>
4. Technical activation request
6. Technical activation result
5. Technical activation result
7. Activation result8.Activation result
Administration processes - “Accounting”
SAP R/3NETABilling
Accounting issued
AccountingCollected
Project planned for a primary vendor (Gas and Electricity).
Application components:• SIEBEL • WEBSPHERE• NETA Billing• Specific systems for distributors
Main working integrations:• Gruppo E.On• AGSM Verona• Edison • COGEME Rovato• ACEA Roma
BUSINESS
Best ofbreed
Best ofbreed
Merge &Acquisition
Merge &Acquisition PerformancePerformance
Web Services
Web Services ScalabilityScalability
PowerfulCalculation
engine
PowerfulCalculation
engine
IT COMPETENCE
www.eng.it31
Scalability
Managed DPs growth trend
300.000
1.500.000
3.000.000
6.000.000
TIME
Step #1
Step #2
Step #3
Step #4
Q4 2008
N° Customers
0
Q1 2009 Q3 2009 Q4 2009
BUSINESS
Best ofbreed
Best ofbreed
Merge &Acquisition
Merge &Acquisition PerformancePerformance
Web Services
Web Services ScalabilityScalability
PowerfulCalculation
engine
PowerfulCalculation
engine
IT COMPETENCE
The evolution process is illustrated herebelow in terms of number of managed Delivery Points (DPs) for primary Italian E&U market vendors.
www.eng.it32
Performance
Running system performance
Herebelow are illustrated the Hardware features and performance (in terms of invoices/hour) realized on production systems by some Engineering customers who use Neta billing.
10.000.000
SUN SF SF6900k (c/o Sun IForce)• 16 1,5 GHz CPU ultrasparc IV+ (32cores) • 48 GB RAM• 6TB on storage area network
800.000benchmark
740,000
SUN SF 15k (outsourcing c/o T-Systems)• 12 1,2 GHz CPU ultrasparc III • 48 GB RAM• 750GB on storage area network
432,000
550,000
2 x IBM dSeries 660 6h1 in cluster• 4 x RS64 IV 750 MHz per hub • 4GB RAM per hub• 2 x 18GB 10k SCSI Raid 1 + 7 x 73 Gb 10k rpm SSA
420,000
650,000
SUN SF6900• 8 1,05 GHz CPU ultrasparc IV • 16 GB RAM• Storage Area Network Hitachi 9970
288,000
Company Customers Hardware featuresInvoices/
hour
BUSINESS
Best ofbreed
Best ofbreed
Merge &Acquisition
Merge &Acquisition PerformancePerformance
Web Services
Web Services ScalabilityScalability
PowerfulCalculation
engine
PowerfulCalculation
engine
IT COMPETENCE
www.eng.it33
Net
@C
RM
Net
@S
IU Net
@A
MM
M 3S
AP
SZigBee
Intranet
GPRS
Livello 1 Livello 2 Livello 3
1) Net@AMI: MESH and Point to Point model
GPRS/GSM
www.eng.it34
Net
@A
MM
M 3S
AP
S
Livello 1 Livello 2 Livello 3
GSM
1) Net@AMI: Point to Point model
Net
@C
RM
Net
@S
IU
Intranet
www.eng.it35
Net@AMI: Georeferential model
www.eng.it36
Net@AMI: Georeferential model