EFFECTIVENESS OF TRAINING

Group 5

Effectiveness of Training

What is “effectiveness of training”?Effectiveness means producing an intended result. Training is the systematic development of the knowledge, skills and abilities required by an individual to perform adequately a given task or job.

It is the evaluation of how well a training program instills the K.S.A.s an employee needs to perform job oriented tasks.

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Basic overview of Training Approaches Analyze (Needs Assessment) Design Implement Evaluate

Analyze (Needs Assessment) Training Needs can be

assessed by analyzing three major human resource areas:

1. The organization as a whole- Organizational Analysis

2. The job characteristics- Job Analysis

3. The individual- Person Analysis

Analyze (Needs Assessment)

Organizational Analysis- consists of environmental trends, organizational goals, and current resources: technology, financial, and human.

This analysis will provide some benchmarks against which the effectiveness of a training program can be evaluated.

Analyze (Needs Assessment)

Analyze (Needs Assessment) Job analysis is where training begins. To be

able to effectively train an employee the trainer must understand what the employee’s task and working conditions. These are separated into job context and job content.

Job Context: contacts, and working conditions, physical and personal demands.

Job content: What a worker does, purpose of action, tools and equipment used in process, expected performance levels, training needed.

Person Analysis

When training-needs analysis focuses on the individual, it is called person analysis.

Training needs here emphasize who needs training. (typically conducted through performance appraisal)

DESIGNING THE TRAINING PROGRAM Once training needs have been determined, the

next step is designing the learning environment. Four related areas are particularly important:

1. Instructional Objectives

2. Trainee Readiness and Motivation

3. Principles of Learning

4. Characteristics of Instructors

Implementing the Program

A major consideration in choosing among various training methods is determining which ones are appropriate for the KSAs to be learned.

A wide variety of methods are available for training personnel at all levels.

Training Methods

On-the-job training Off-the-job training Orientations Lectures Role Playing/

Simulation Audiovisual

Methods

Job Rotation Apprenticeships Internships/

Assistantships Programmed

Learning Laboratory

Training

On-the-Job Training

On the Job Training

On-the-Job Training

Demonstrate how to complete a task.

Review important points. Demonstrate task again. Let workers perform easier

parts of the task. Help workers perform the

entire task. Allow workers to perform the

entire task, while being monitored.

Allow workers to perform the task on their own.

The training may not be rigorous, efficient or systematic

Trainees may be given boring and repetitive tasks

Some workers may not be good at teaching their own skills; they may pass on bad work practices as well as good ones

The needs of the trainee may be subordinated to other priorities

Untrained workers can make mistakes and create hazards.

Benefits Detriments

Effective on the job training

Lists all the info/skills the trainees need to learn to perform.

Sets learning Objectives. Ensures trainee has observed a

competent worker . Has been informed the purpose of job

related duties and tasks. Gives the trainee opportunity to perform

the tasks and give feedback.

Orientation

Orientation effectively integrates the new employee into your organization and assists with retention, motivation, job satisfaction, and quickly enabling each individual to become

contributing members of the work team.

New employee orientation is usually performed by the Human Resourcesdepartment

Orientation

Company History Core Values and

Beliefs Vision

Company Structure

Mission Benefits

Job Orientation Includes:

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Evaluation

The Kirkpatrick Model

Kirkpatrick Model Continued

Phillip’s Model

Results of Ineffective Training

Poor job performance Low job satisfaction Safety hazards and injuries Lower customer satisfaction Legal repercussions Waste of Resources High Cost Low Return

Advantages of Effective Training

Improved Quality of Work Better Team Performance Increased Productivity Increased Sales Improved Employee Health Improved Safety Record Increased Customer Retention Increased Employee Morale and

Retention