Post on 25-Jan-2016
description
Online Solutions for the Energy Industry
Educating Your Customer For Greater Demand Response
Participation Randy Edwards
redwards@apogee.net
Apogee Interactive
October 6, 2004
Online Solutions for the Energy Industry
Who is Apogee?
Internet solution provider to energy industry
A decade delivering innovative products
Team: engineers, programmers, instructional designers, graphic artists, writers, consultants Clients: Nearly all major IOUs,
Most leading cooperatives and municipals,
Many industry associations
Recognition: Accenture rates DEMX #13 in US, #18 in World
Online Solutions for the Energy Industry
The Situation• Only a fraction of available resources actively
participate in demand response programs• Typical reasons for not participating include:
– Program is too difficult
– Reward is not great enough
– Not enough load to participate
• Many times it is simply a matter of educating the customer
Online Solutions for the Energy Industry
The Opportunity
• Demand Response programs are an opportunity to establish an “agent relationship” with your customers– Help the customer see how the program
benefits them– Help them get started in the program– Provide them with the tools and information to
help them be successful
Online Solutions for the Energy Industry
Education Tools
• Extensive information is available to you and to offer your customers
• Available through the web or CD.• Available as content or eLearning courses • Help your customers better understand their
facility’s load• Help your staff be better educated in
advising your customers
Online Solutions for the Energy Industry
Apogee’s Solutions
• eLearning and Internet content for education and reference material– Lighting
– Motors and Drives
– Power Quality
– HVAC
– Distributed Generation
• Custom content and delivery methods available
Online Solutions for the Energy Industry
Study-Center.com• Courses available through
Apogee’s eLearning portal• Custom portal can be
provided for you– Your look and feel– Launch from your home
page– Customer feels they are
accessing your site• Purchase courses on an as
needed basis• Purchase blocks of seats
for volume discounts
Online Solutions for the Energy Industry
Study-Center.com
• eLearning Portals
Online Solutions for the Energy Industry
Apogee iContent
• Content can be launched from your home page
• Select only the content that is applicable for your employees and customers
• Annual license fee based upon content and potential number of users
Online Solutions for the Energy Industry
Apogee iContent
Online Solutions for the Energy Industry
Apogee Custom Solutions
• Designed to meet your company’s or customer’s specific needs
• Extensive experience and technical knowledge in energy efficiency and load reduction solutions
• Deliverable over the Internet or via CD
Online Solutions for the Energy Industry
www.apogee.netwww.study-center.com