Ebooks and Customer Service

Leah L. White

It's early for ebooks.

HTTP://BIT.LY/YCI877

Who am I?

• Leah White

• Head of Popular Materials

• Ela Area Public Library

• @leahlibrarian

• www.leahlwhite.com

Yes but...

http://bit.ly/GVhiJd

The Plan• The state of the ebook union & options for libraries

• Staff training (the ultimate customer service)

• Customer assistance

• Online

• In the library

• Outside the library

State of the Union

http://bit.ly/19STvjK

Print AND ebooks

http://bit.ly/1fKPCp8

Not a passing fad

Options for Libraries

Major players

The Publishers

Questions so far?

THE BEST WAY TO SERVE PATRONS IS TO TRAIN YOUR STAFF

HTTP://GOO.GL/7MCQQHTTP://GOO.GL/YX5UQHTTP://GOO.GL/MTULB

Simplify service pointsHTTP://BIT.LY/KIJOHU

Ebooks are a part of your job.

Invest in devices for training purposes.

Okay...now what?

Create your team!

http://bit.ly/1gUrfEH

http://bit.ly/1fL1aJg

Be flexible

Offer varied options for learning.

Questions so far?

Ready for action!

http://images2.wikia.nocookie.net/__cb20110513164403/marveldatabase/images/e/e1/The_Marvel_Universe.png

Online

In the library

Offer varied learning options

Offer Appointments

That said...

HTTP://GOO.GL/MY7ZW

Circulating devices

Outside the library

All things considered

• Ebooks are a part of everyone's jobs

• Get your staff trained

• Offer varied options for learning

• Don't forget to look outside of the library

Thank you!

• Questions?

• Twitter @leahlibrarian

• www.leahlwhite.com