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Services and ExpertiseCRM Solution

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“Cygnet provides end-to-end Dynamics CRM solutions and services right from consulting to configuration, implementation, upgradation, customization, integration, migration and maintenance support to help you improve your sales, marketing and consumer support.”

CRM is often thought of as a business strategy that enables businesses to:

Understand The Customer

CRM is often thought of as a business strategy that enables

businesses to:

Retain customers through better customer experience

Attract New

Customer

CRM is often thought of as a business strategy that enables businesses to:

CRM is often thought of as a business strategy that enables businesses to:

Win new clients and contracts Increase

profitably

CRM is often thought of as a business strategy that enables

businesses to:

Decrease customer management costs

CRM involves all phases of interaction that a company has with its customer, whether it is sales, social or service-related.

CRM - Customer Relationship Management

How CRM is Used Today

CRM systems are used in the same way to manage business contacts, clients, contract wins and sales leads.

How CRM is Used Today

CRM solutions provide customer business data to helps in providing services or products that your customers want, cross-sell and up sell more effectively, close deals, retain current customers and understand who the customer is.

How CRM is Used Today

Customer relationships is being managed electronically especially for proliferation of self-service channels like the Web and smartphones .

How CRM is Used Today

The strategies and processes of a good CRM system will collect, manage and link information about the customer with the goal of letting you market and sell services effectively.

CRM Enterprise Solution

An enterprise solution that a business would use to assist the organization in solving enterprise problems.

CRM Enterprise Solution

Enterprise solution are typically designed to be deployed across a variety of networks (Internet, Intranet and corporate networks) while meeting strict requirements for security and administration management.

CRM Enterprise Solution

Another trend in CRM enterprise solutions is the move to cloud computing, where the enterprise moves some or its entire infrastructure to the cloud -- a type of Internet-based computing, where services are delivered to an organization's computers and devices through the Internet as an on-demand service. Some enterprises may also choose a hybrid solution where cloud applications are integrated with on-premise systems.

Enterprise CRM Solution include the following:

• payment processing• email marketing systems• content management• call center and customer support• Customer Relationship Management (CRM)• Enterprise Resource Planning (ERP)• Business Intelligence• Business Continuity Planning (BCP)• HR Management • Enterprise Application Integration (EAI)• enterprise search• Messaging and collaboration systems.

Social CRM

Gathering social media data can help improve sales, marketing and customer support. Yet such data on its own, without social CRM processes, can be overwhelming or confusing.

Social CRMA social CRM or contact management system can function as your business command center, supplementing contact, company and industry information with social data including profiles and comments. Integrating your CRM database with Microsoft Office, Gmail, email marketing and other Web services can help you better leverage this customer intelligence.

Most important customer relationship management (CRM) reports

• Open Opportunities Report• Account Summary Report• Campaign Activity Status Report• Case Summary Table• Competitor Win Loss Report• Invoice Status Report• Lead Source Effectiveness Report• Neglected Leads Report

Top 5 CRM Trends for 2013

Prominence of Integrating Mobile CRM

Sales Manager Liberation

Bring your own device (BYOD) Accelerates Mobile CRM deployments

Connected Business Intelligence

Customer Focus Gets C-level (customer experience management (CEM)) Boost

www.cygnet-infotech.comTel: +1-201-995-7444Email: inquiry@cygnet-infotech.comSkype: cygnet-infotech-pvt-ltdTwitter: @cygnetinfotech

Contact US to discuss how we can help you and your firm. get the most from Cygnet CRM Solution.