Post on 08-Dec-2014
description
Government GouvernementOf Canada du Canada
The Road to Intranet Collaboration
Jayson Peltzer@jaysonpeltzer
Jaysonpeltzer.com
Government GouvernementOf Canada du Canada
Drupal
Community
Views
Content types
Drupal
Government GouvernementOf Canada du Canada
Business Problem
Sustainability
You can do it!
Information Architecture
Collaboration
Knowledge ManagementMetadata
Governance
Social Networking
Language
Privacy
Legal
Employee Engagement
Roles & Responsibilities
Government GouvernementOf Canada du Canada
Leadership and Vision
Knowing where to go and
how to key there is the key
Government GouvernementOf Canada du Canada
Start The Climb
2 Structure
3 Content Publishing
4 Social Networking
5 Collaboration Information Architecture
Government GouvernementOf Canada du Canada
1. Information Architecture1. PRIMARY Content: User,
Group, Project, Service
2. SECONDARY Content: Advertisement button, Alert, announcement, Document, Event, Newsletter, Poll, Resource, Course, Webform
3. USER-GENERATED Content: Audio, Blog entry, comment, Forum topic, Photo album, Question, Tweet, Video
Government GouvernementOf Canada du Canada
1. Information Architecture
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2. Structure: Primary Content
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TITLEAdvertisement
Teaser Teaser Teaser
Events
8/7 Town Hall8/9 Fundraiser8/14 DripalGov8/22 Traning
About Documents Resources Poll
Lorem aIpsum bLorum c
PolicyMinutesBriefing
FormHow toToolkitQuick ref.
Do you like?() Yes() No() Maybe
Nodes are displayed with panels:
• Like home pages• Mash-ups really• Driven by views• Comments OFF
Government GouvernementOf Canada du Canada
2. Structure: Secondary Content
10
TITLEAdvertisement
Teaser Teaser Teaser
Events
8/7 Town Hall8/9 Fundraiser8/14 DripalGov8/22 Traning
About Documents Resources Poll
Lorem aIpsum bLorum c
PolicyMinutesBriefing
FormHow toToolkitQuick ref.
Do you like?() Yes() No() Maybe
Reference Primary Content Types:
• Enrichment• Content Publishers ONLY• Training required• Comments optional
Government GouvernementOf Canada du Canada
2. Structure: User- Generated Content
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PROJECT TITLE
Advertisement
EVENTS8/7 Town Hall8/9 Fundraiser8/14 DripalGov8/22 Traning
About Highlights
Lorem aIpsum bLorum c
Start Date : 04-014-13Charter: linkStatus: Green
Can be created by anyone:
• No training• Comments ON• No anonymous content!
Community Buzz
Blog Post: lorum ipsum lorum ipsum lorum ipsum…Comment: lorum ipsum lorum ipsum…Forum topic: lorum ipsum lorum i
Government GouvernementOf Canada du Canada
AboutMissionVision
…
BlogsTweetsForumsPhotosVideos
…
2. Structure: MenusOrganization
Tools
Community
NewsProjectsServices
Documents…
Mission
Government GouvernementOf Canada du Canada
2. Structure: Window of opportunity
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Build your “master pages”:
•Project•Services•Blogs•Tweets•News•Documents•Forums….
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3. Content Publishing: Publishers
• No technical skills required
• 1-day training
• The more the merrier; aim for 10%
• It’s all about ownership
Build and foster a community of publishers:
Government GouvernementOf Canada du Canada
3. Content Publishing: Access & Permissions
Primary ContentYour team, CIO, PMO
Secondary ContentContent Publishers
User-generated ContentEveryone
Government GouvernementOf Canada du Canada
3. Content Publishing: Governance
Publish a “Netiquette” document. Use expiration dates.
Use a passive content moderation approach: Flag as inappropriate
Escalate issues to a working group (Netiquette advisory committee)
Government GouvernementOf Canada du Canada
3. Content Publishing: Open the dialog
• Start discussions, build momentum
• Remember the 1-9-90 rule
• Encourage participation and don’t interfere
• Highlight interesting dialog
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4. Social NetworkingBuild an extensive user profile
Build outfunctionality around skillsand profiledata
Expose user info on content posts
The key is to relinquish control
Government GouvernementOf Canada du Canada
4. Social Networking
SkillsHobbiesBuddiesProjectsExperience
Endorsements (voting)Skills pagesCenters of expertiseOpt-in mentoring
Show statsDisplay top contributorsPride is a big motivator
Hyperlink user namesDisplay an author infoGive credit
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5. Collaboration
Knowing who you need to work with is the hard part.
Lots of tools exist.
Government GouvernementOf Canada du Canada
5. Collaboration: Starts with an idea.
Enable groups spaces: private, controlled, public.
Government GouvernementOf Canada du Canada
5. Collaboration: Benefits
Available to all + Merit-based + Self-organizing
Expand and enrich topics of interest (COIs)Improve tradecraftSolidify teams
Government GouvernementOf Canada du Canada
5. Collaboration: Summary
Government GouvernementOf Canada du Canada
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The Business CaseIntegrating corporate content with user-generated content will lead to strong corporate engagement and keep collaboration focussed on the mission
Drupal is an enabler that provides agility and sustainability
Government GouvernementOf Canada du Canada
THANK YOU 29
Jayson Peltzer@jaysonpeltzer
Jaysonpeltzer.com