Post on 12-May-2015
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Frans Thamura
Distribution SolutionDistribution Solution
2.0.22.0.2
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
MeruvianMeruvian
• Meruvian adalah Lembaga Pengembangan dan Pelayanan berbasis Java dan Enterprise OpenSource.
• Didirikan untuk mengurangi kesenjangan industri• Meruvian didirikan pada 28 Maret 2006• Pendiri Meruvian adalah Frans Thamura
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
• CEO of Intercitra Innovation Center (www.intercitra.com)• BlueOxygen (www.blueoxygen.net)
- Open Source Project on Java, since 2001.• Founder of JUG Indonesia • Meruvian Group – Founder• JENI Advisory Board• jTechnopreneur - Founder
Who is Frans Thamura?Who is Frans Thamura?
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Our ProgramOur Program
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Meruvian USPMeruvian USP
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Meruvian Strategic FlowMeruvian Strategic FlowIndustri – Education LinkIndustri – Education Link
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SkillSet Sallary Matrix SkillSet Sallary Matrix
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Meruvian Center OverviewMeruvian Center Overview
• Meruvian Center adalah sebuah model sarana pendukung implementasi dari program (jTechnopreneur)
• Merupakan sarana terintegrasi untuk pengembangan SDM untuk menghasilkan pengusaha global dengan pengalaman praktek
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Meruvian Services VisionMeruvian Services Vision
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The FenomenaThe Fenomena
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The Internet is a revolutionThe Internet is a revolution
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Physical Scarce
Supply-drivenMass production
Value creation
Resources
Customer–drivenServiceenhanced customization
Digital knowledgeAbundance
Industrial age corp.
● Vertical● Fully integrated
● Extended● Tightly
coupled
Virtual Corporation
Internetworked enterprise
Industry environment
Business Web
A New Business Form for theA New Business Form for theNew EconomyNew Economy
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
The Old versus the New EconomyThe Old versus the New Economy
The Coreof the
Old Economy
Electronic Business
Agent
Physical
Digital
Product
PhysicalDigital
Physical
Digital
Process
The E-BusinessCore of the
New Economy
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Source: Gartner Group
Bus
ines
s Va
lue
Low
High
HighTime to ImplementShort-Term Projects Operations Automation
Short-Term Strategies Long-Term Strategies
B2BB2C
Web Brochures
Web Storefront& E-Catalog
InteractiveMarketing
IntegratedWeb Store
Channel MasterExtranets
CollaborativeExtranetsCustomer
Self-Service
ProcurementAutomation
CommunityExtranets
UnassistedSelling
Supply ChainManagement
E-Business
Tech-EnabledRelationship Mgmt.
E-Business TransformationE-Business Transformation
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
IndonesiaIndonesia
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The WorldThe World
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Value chain
Company-centric
Command and control
Ownership-driven
Self-contained risk
Business network
Customer-centric
Connect and collaborate
Relationship-driven
Shared risk
Boundaries Are Being RedefinedBoundaries Are Being RedefinedValue Chains Are Evolving into Business NetworksValue Chains Are Evolving into Business Networks
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Supply Chain ManagementSupply Chain Management
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Buying
Selling
MakingMoving
Warehousing
SCM is a business network covering from buying, making, moving, warehousing to selling
What is SCM ?What is SCM ?
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Traditional SCMTraditional SCM
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Supply Chain CollaborationSupply Chain Collaboration
ManufacturerSupplier Customer
SupplierCollaboration
CustomerCollaboration
Sales Forecasts Order Forecasts Promotions/Price Inventory Levels Shipment Schedules
Material Requirements Production Schedules Purchase Plans Shipment Schedules
Seek maximum efficiency with the shortest cycle time to improve satisfaction ratings with customers
Supply Chain Optimization
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Power to the Person - Factory PlannerPower to the Person - Factory Planner
Workplace
Marketplace at www.mySAP.com
Company/Organizati
onboundary
Kevin McCullough - Factory Planner
Supply Chain Cockpit
Production Planning /Detailed
Scheduling
KPIs
APO 3.0 Purchasing Workbench
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SCM SCM Facilitate Specialization Facilitate Specialization
Intermediaries provide Exchange efficiencies Intermediaries provide Exchange efficiencies
Connectivity is King for product deliverywhen and where
IntermediariesIntermediaries
Customer Customer ProducerProducer
SCM Exchange ModelSCM Exchange Model
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Supply Chain ManagementSupply Chain Management
• Smart Dashboard*– Supplier– Customer– Employee– Partner– Shareholder
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Enterprise Resource PlanningEnterprise Resource Planning
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Software solution that addresses the enterprise needs taking the process view of an organization to meet the organizational goals tightly integrating all functions of an enterprise.
Definition of ERPDefinition of ERP
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
• ERP systems are the software tools used to manage enterprise data.
• Facilitates Company-wide integrated Information Systems Covering all functional Areas.
• Performs core corporate activities and increases customer service augmenting Corporate Image.
• Organizes & optimizes the data input methodologies systematically.
What is ERP?What is ERP?
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Databases
Applications
Interfaces
Tools
What is inside ERP?What is inside ERP?
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Types of systems Time Reorder point 1960s Material requirement 1970s planning (MRP) Manufacturing resource 1980s planning (MRP-I I ) Enterprise resource 1990s and planning (ERP) onwards
Evolution of ERP systemsEvolution of ERP systems
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Siebel CRMSiebel CRM
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
If You Were To Start a Company Today...If You Were To Start a Company Today...
Recruiting/HR
SkillsVillage / PwC
Financials
AA / FiServ
Procurement
ITEs
Oracle Plasticsnet.comMetalsiteIBM? SAP?
ERM
SiebelNet/Usie-Convergent, APAC
Distribution & Fulfillment
i-Logistix, Fingerhut, ADS
Big D, Inc
Manufacturing
AgileSolectron
Thin ERP
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
e-business StrategyBusiness Strategy
Supp
liers
Information Management
Custom
ers
Customer Relationship Management
Supply ChainManagement
Knowledge Management
E-business Framework
Integrated Product Development
ManagementProcesses & ERP
E-Business PlatformE-Business Platform
Supply chain management must be considered within the context of an overall e-business framework.
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
DashboardDashboard
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Siti Dashboard – Oracle Web CenterSiti Dashboard – Oracle Web Center
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Siti Dashboard – Oracle Web CenterSiti Dashboard – Oracle Web Center
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Customer ManagementCustomer Management
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Route to market
Customer behaviourMarket sectors
Customer segmentneeds
UK market
Why Market Change Dynamically?Why Market Change Dynamically?
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Key Issue: What is CRM?Key Issue: What is CRM?
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
CRM DefinitionCRM Definition
• GartnerGroup defines CRM as a business strategy designed to optimise profitability, revenue, and customer satisfaction. To realise CRM, organisations must foster behaviours and implement processes and technologies that support co-ordinated customer interactions throughout all customer channels
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Strategic GuidelineStrategic Guideline
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Strategic Planning AssumptionStrategic Planning Assumption
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Strategic Planning AssumptionStrategic Planning Assumption
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Strategic Planning AssumptionStrategic Planning Assumption
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Old Business ModelOld Business Model
VendorsChannelPartner
End UserCustomer
Product Solution
“The Company that is remote, uninterested & inaccessible”
Direct Vendors
End UserCustomerProduct
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
The VisionThe Vision
Sales Servic
e
Web
CustomerChannel ERM
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
The New Business ModelThe New Business Model
VendorChannelPartner
End UserCustomer
Product Solution
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
System of recordSystem of record
Account management
Small & medium
business
Technical
Support
Complaints
Order
processing
Campaign
management
Reporting
Consumer
• High degree of flexibility and support:
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
holistic vision of the customer’s touch pointsholistic vision of the customer’s touch points
Advanced Billing
Services Assurance Packages
Services Activation Solutions
Siebel ERMSolutions
CORE BILLINGFUNCTIONS
AssignmentAssignment & Activation& Activation
Support Support FunctionsFunctions
Product Catalogue
Complex Customer Management Customer Information Analysis
Customized Invoicing
• Customer Management• Product Ordering• Usage Processing• Pricing & Rating• Invoice Preparation• Payments• Financial Management• Customer Inquiries• Security
VPN
Advanced FeaturesAdvanced Features
Subscription and Usage Processing:
• Wire-line CDR• Wire-line meters• Fixed Wire-less• GSM• CATV
Local Loop
FibreGSM
CATV
Account TreatmentsInter-Connect Acct
Switch MediationFraud Management
Trouble ManagementWork Force Management
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
Value Chain for Customer FocusValue Chain for Customer Focus
DISTRIBUTION &DELIVERYSUPPORT
Branches
Sales people
Call Center
Internet
Home Banking
CUSTOMER
PRODUCTS & SERVICESDEFINITION and DESIGN
PRODUCT & SERVICESPROCESSING
ISS
PHONE, MAIL
MEASUREMENT
DIRECT MARKETING,CAMPAIGN MANAGEMENT,
MARKET RESEARCH,CUSTOMER ANALYSIS
and SERVICE
CRM
© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.