Decision making and Conflict handling

ByPadma priyaSanjay pillai

Nishith DubeyAnanth Vasudevan

The Ideal Decision-making Process

STEP 1Define the problem

STEP 3Establish goals that solving the problem should accomplish

STEP 4Identify alternatives that will solve the problem

STEP 5Develop valuation criteria based on the goals

STEP 6Select a decision-making Tool

STEP 7Apply the tool to select apreferred alternative

STEP 8Check the answerto make sure itsolves the problem

STEP 2Determine the requirements that the solution to the problem must meet

Decision Making in Today’s Environment

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Conflict in Decision Making

What is it? Is it good or bad?

Conflict Defined...

What is Conflict? An organization's approach to conflict can make it

either constructive or destructive. Functional and Dysfunctional Is natural and inevitable

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Levels of Conflict

Intrapersonal or intrapsychic conflict  –Conflict that occurs within an individual–Self Conflict

Interpersonal conflict  –Conflict between individuals

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Levels of Conflict

Intragroup Conflict  – Conflict within a group that might share goals but differs

over means

Intergroup Conflict  – Conflict between different organizations, groups or

communities

Identifying Root Cause Confrontation Avoiding Compromising Forcing

Resolving and Managing ConflictResolving and Managing Conflict

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