Behavioral Responses to Interpersonal Conflict in Decision ...
Decision making an conflict managment
Transcript of Decision making an conflict managment
Decision making and Conflict handling
ByPadma priyaSanjay pillai
Nishith DubeyAnanth Vasudevan
The Ideal Decision-making Process
STEP 1Define the problem
STEP 3Establish goals that solving the problem should accomplish
STEP 4Identify alternatives that will solve the problem
STEP 5Develop valuation criteria based on the goals
STEP 6Select a decision-making Tool
STEP 7Apply the tool to select apreferred alternative
STEP 8Check the answerto make sure itsolves the problem
STEP 2Determine the requirements that the solution to the problem must meet
Decision Making in Today’s Environment
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Conflict in Decision Making
What is it? Is it good or bad?
Conflict Defined...
What is Conflict? An organization's approach to conflict can make it
either constructive or destructive. Functional and Dysfunctional Is natural and inevitable
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Levels of Conflict
Intrapersonal or intrapsychic conflict –Conflict that occurs within an individual–Self Conflict
Interpersonal conflict –Conflict between individuals
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Levels of Conflict
Intragroup Conflict – Conflict within a group that might share goals but differs
over means
Intergroup Conflict – Conflict between different organizations, groups or
communities
Identifying Root Cause Confrontation Avoiding Compromising Forcing
Resolving and Managing ConflictResolving and Managing Conflict
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