Post on 31-Mar-2015
Dallas/Fort Worth International AirportLinda Valdez Thompson, Executive Vice President, Administration and DiversityNorma Carabajal Essary, Vice President, Risk Management
Dallas Business Journal“Honoring the Champions of Health”
April 7, 2011
DBJ Honoring The Champions of Health - April 7, 2011
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DFW Wellness Program – LiveWell Success Factors for a Winning Wellness Program
Capture Executive Support Create an Employee Champion Council Create a Comprehensive Wellness Model Choose Health Interventions that Target Your Audience Communicate and Promote a Health-awareness
environment Collect Data to Drive a Winning Wellness Initiative Celebrate successes, and evaluate program
Source: Adopted from WELCOA’s Seven Benchmarks of Success
DBJ Honoring The Champions of Health - April 7, 2011
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Executive Team Support
Strategic Objective: Ensure that the workforce is engaged, healthy, inclusive and
diverse Capture executive-level sponsorship to help you secure
resources, buy-in and support for the program LiveWell supports key results of DFW’s Strategic Plan
Employee Engagement and Cost Competitiveness Visible participation of the senior leadership team in the program
is essential for others to follow
PRIMARY BUSINESS GOAL:Grow the core business of domestic andinternational passenger and cargo airline service.
CUSTOMERSATISFACTI
ON
OPERATIONAL
EXCELLENCE
EMPLOYEEENGAGEMEN
T
COSTCOMPETITIV
E
DBJ Honoring The Champions of Health - April 7, 2011
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Create an Employee Champions Council Establish Program Vision & Mission Statements
Vision: Embrace a healthy lifestyle. Mission Statement:
To create a supportive work environment that educates and encourages, and empowers employees and their families to make lifestyle choices that optimize their health, well-being, safety, and contribution to the Airport and the community.
DBJ Honoring The Champions of Health - April 7, 2011
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Create an Employee Champions CouncilEmployee team to promote program involvement
LiveWell Council comprised of 15 cross-functional employees
Executive team approves all appointments on the council Most serve in a leadership or supervisory role, allowing them time
and flexibility to participate Primary role is to promote, help communicate wellness initiatives at
department level, lead in organizing employee programs
DBJ Honoring The Champions of Health - April 7, 2011
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Collect Data to Drive a Winning Wellness InitiativeConduct research and benchmark relevant companies
Prior to launch of LiveWell, DFW conducted online employee survey
Close to 800 employees responded and key findings included: 78% prefer an onsite facility that provides exercise
equipment, cardio group exercise and nutrition programs 90% indicated they would participate in programs and utilize
services offered of a wellness center 60% of employees exercise 3 or more days per week
Benchmarked organizations in North Texas City of Fort Worth (5,900 employees) City of Garland (2,100 employees)
DBJ Honoring The Champions of Health - April 7, 2011
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Create a Comprehensive Wellness ModelDFW LiveWell Model
DBJ Honoring The Champions of Health - April 7, 2011
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Create a Comprehensive Wellness ModelDFW Integrated Disability Continuum Model
Lost Time/ Productivity Management Programs
Sick Leave Presenteei
smAbsenteeis
m
Sick LeaveWC/STD/LTDFMLAPresenteeis
mAbsenteeism
Sick LeaveWC/STD/LTDFMLAPresenteeismAbsenteeism
Sick LeaveWC/STD/LTD FMLAPresenteeismAbsenteeism
Sick LeaveWC/STD/LTDFMLAPresenteeismAbsenteeism
Well No Disease
At RiskWeight
Blood Pressure
Stress Management
Acute IllnessFlu/ColdsStress
Strains/SprainsFractures
Chronic Illness
Diabetes Heart Disease
Cholesterol Depression
Hypertension Asthma
Catastrophic Illness / Injury
Cancer
Medical Care Management Programs
LiveWellHRAScreeningsAnnual
physicalsVaccinationsEAP
LiveWell HRA Screenings Annual
Physicals Vaccinations Interventions EAP
LiveWell Flu Clinic Safety Prevention Case mgmt Return to work EAP
LiveWell Disease mgmt Case mgmt Return to work Reasonable accommodations (ADA) Rehabilitation EAP
LiveWell Disease mgmt Case mgmt Return to work Reasonable accommodations (ADA) Rehabilitation EAP
LiveWell Program, EAP & Behavioral Health/Pharmacy Management/Gaps in CareHealth/Disability Risk Assessment/Health Information & Tools
*Source: Adapted from Cigna Group Insurance
DBJ Honoring The Champions of Health - April 7, 2011
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Choose Health Interventions that Meet Audience NeedsAssessments & Interventions Components
On-line Health Risk Assessments (HRA) Customized by the University of Michigan, a globally
recognized data source for health risk assessment Average DFW employee participation rate, 75 - 79%
Annual physical or dental examinationAbsence Management
Integrated disability programIntervention Programs
Education based Reported health risk factors Annual health fair
Seminars, workshops, lunch & learns
DBJ Honoring The Champions of Health - April 7, 2011
Choose Health Interventions that Meet Audience NeedsLifestyle/Behavioral Component
On-site Wellness Center Monthly group exercise
Pilates/Yoga – 12 classes Circuit Training – 12 classes Strength Training/Boot camp – 16 classes Zumba – 4 classes Basketball, racquetball, volleyball and tennis tournaments Weight Management Classes
DBJ Honoring The Champions of Health - April 7, 2011
Choose Health Interventions that Meet Audience NeedsIncentive Policy
Replaced sick leave incentive to a wellness-based program Incentives are core elements of wellness programs Days of pay awarded for enhanced wellness behavior
Incentive Components
Assessments Interventions Lifestyle & Behavioral
Health Risk Assessment Annual Physical/Dental
Exam <7 Days of Lost Time
Four (4) Educational Requirements – seminars, online training, workshops, lunch & learns
LiveWell Center Utilization – 36 visits
6 Week Challenge Participation
DBJ Honoring The Champions of Health - April 7, 2011
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Promote a Health-Awareness EnvironmentCommunication Strategy
Awareness Dedicated website In-home newsletter developed in
partnership with WELCOA
Know your Numbers campaign Award-wining LiveWell Guide
Education Online education modules Seminars conducted monthly “Healthier at Home” book
resource
Guide
DBJ Honoring The Champions of Health - April 7, 2011
Most Prevalent Health Conditions
Source: Aetna Group Health Claims Data, March 2011 – HMO & PPO Plans Combined
Cholesterol Hypertension Allergy Diabetes Gastritis0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
21.9% 21.8%
16.2%
9.7% 9.4%
These preventable health conditions were identified in 2010 health care claims data.
DBJ Honoring The Champions of Health - April 7, 2011
Celebrate Successes and Evaluate Program
Services Year-over-Year Variance
Total Medical Paid (dollars) -3.3 %
Office Visits (days) -3.4 %
Hospital Admissions -2.0 %
Average Hospital Length Stays -20.0 %
Emergency Room (ER) Visits +2.7 %
Total Prescription Paid (dollars) +7.9 %
Number of Prescription Claims +1.0 %
DFW has experienced a decrease in the utilization of various medical services from 2009 to 2010. ER visits and prescription drugs increased.
Source: Aetna Group Health Claims Data, March 2011 – HMO & PPO Plans Combined
DBJ Honoring The Champions of Health - April 7, 2011
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Celebrate Successes and Evaluate Program
Risk Factor ProgramEmployee Participati
onResults
OverweightNutrition and weight management classes
163 2,063+ lbs lost
Blood pressure
Screenings, BP machines, online education, and classes
1,30019% increase in awareness of numbers
Stress management
Online education, and EAP classes
1,6004% improvement measured for life satisfaction factors
Smoking cessationBreatheWell program, 12-week class
40 60% quit rate
Sedentary lifestyle
Fitness (group exercise, tournaments, fun runs
890
Increased wellness center membership;5% increase in physical activity
DBJ Honoring The Champions of Health - April 7, 2011
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Celebrate Successes and Evaluate Program
Through LiveWell, DFW has created a culture of wellness that supports positive health habits
Airport has experienced a positive impact on medical claims costs due to a comprehensive wellness program and benefit plan design changes
Integrated wellness approach allows DFW to focus on prevention, and interventions that increase employee productivity and engagement