Customers & Employees:

Bill Gammell

The proven link

Rule #1:

A successful company can only be built one satisfied customer

at a time.

Source: “Companies Don’t Succeed …People Do!” by Mac Anderson

Rule #1 can only be done with happy, motivated employees.

Rule #2: Source: “Companies Don’t Succeed …People Do!” by Mac Anderson

Customers

Without customers, you don't have a business.  You have a hobby.

- Don Peppers and Martha Rogers, Return On Customer ”

“

TRUST

LISTEN TALK ENHANCE

Employees

The 4 E’s

of happy employees

EducationEngagement

EmpowermentEnrichment

Education

Engagement

Empowerment

Enrichment