CTSO Chapter advisor MODELS

What speaks to you?

Managing the gapExpectation Behavior

GAP

WHEN THERE IS A GAP

• Gossip• Holding It All In• Acting Out• Resentment• Distrust• Lower Confidence• Frustration• Disengagement

• People Make Up Info

• Bad Info Circulates• Decisions Made

on Poor Information

• Poor Action Taken

Closing the GapEXPECTATIONS• Are they clear?• Communicated?• Monitored• Reinforced• Celebrated

BEHAVIOR• Are they accepted?• Understood?• Demonstrated• Feedback• Reported

Keys to the GAP: 1. Believing the Best

2. It’s a Two Way Street

OUR GAP GOAL

GAP

Expectation = Satisfaction

Behavior

Believing the Best Know ExpectationDo One More Thing

Make Sure It’s Known (humbly)

GAP

Being a ctso advisor is the best thing

you can do for your students

because being in a CTSO is the best thing a student can do for

their future!

Ryan Underwoodryan@teamtri.com