Empowering Mobility

CTS HQ: 33 Locke Drive Marlboro, MA 01752 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

Mobility Integrator = Consultation, Design, Build, and Post Deployment Services Communication Technology Services, LLC is a nationwide leader in the Design, Engineering &

Installation of Wireless across the US offering complete turn-key wireless solutions and managed

services capabilities for all major DAS, Small Cell, and WLAN vendors.

“Our mission is to become a trusted partner for mobility infrastructure needs, helping guide customers through the ever-changing technology landscape.”

Solutions Distributed Antenna Systems (DAS) Wireless Local Area Networks (WLAN)

Small Cell Public Safety

Services Consulting General Contracting

Monitoring Maintenance BICSI Structured Cabling

Corporate HQ State of the art Design Center 24/7 Network Operations Center

Turn-Key Packages Including... System Design (including existing RF assessment) Procurement

Installation Testing/ Configuration Optimization

Management / Operations / Engineering Unparalleled Scope of Work detail

True Flexibility Vendor neutral on hardware technology - we work collaboratively with customers to

select the best options for their current and future needs.

Distributed Antenna Systems (DAS)

CTS D.C.: 2425 West 12th St. Tempe, AZ 85281 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

About Our DAS Practice We design and deploy indoor and outdoor networks meeting and exceeding carrier grade specifications while also meeting the customers needs and local public safety requirements. Matching those needs is the key to our success. When working with location owners and managers, we are able to represent the needs and concerns of the service providers. Conversely, when working with the service providers, we are able to represent the needs and wants of the location owner.

Our Project Experience Across North America, we have designed and deployed more than 5000 DAS networks across many types of venues including: five star hotels, world renowned theme parks, large professional and college sports facilities, major city and state convention centers, universities, hospitals and key governmental locations. Large projects are complex. We deliver superior value through our professional workforce, scalable systems and operational model, and commitment to total customer satisfaction runs from our executive management to our field technicians.

Our Services Offered From site surveying, to the associated engineering and design, to the network installation, testing and optimization, we provide each of our customers a superior experience. We work closely with our customers in a collaborative method and believe our turnkey network services allow us to provide customers the most value in the IDAS and ODAS markets.

In 2004, CTS established our presence in the wireless world. In the past decade, we have installed over five thousand Distributed

Antenna System networks. Our experience with these deployments have allowed us to develop extensive consulting, engineering design

and deployment capabilities which allow us to match the needs of both location owners and service providers.

CTS Serves

Sporting Venues Hospitality

Campus Environments Government Facilities

Medical Facilities Corporate Enterprise Public Transportation Carrier Coordination Services

• Expedite deployment by utilizing our strong carrier relationships

• Maximize ROI by securing participation from multiple operators

24/5 Design Center

CTS D.C.: 2425 West 12th St. Tempe, AZ 85281 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

State-of-the-Art Design Center Delivering the most accurate RF modeling in the industry by the deepest pool of design talent of any integrator nationwide allowing for the fastest industry turn-around times.

3D and RF Modeling Delivering advanced 3D and RF modeling for multi-operator and multi-technology solutions: Carrier-grade Cellular and/or WLAN Medical-grade Cellular and/or WLAN Enterprise Class WLAN for Voice and Data Public Safety

FACT: iBwave uses CTS designs in their marketing materials and CTS engineers to vet new software versions before general release.

Design Outputs Our designs are guaranteed to meet venue and wireless carrier requirements.: Floor by Floor Level RF Design 3D Modeling Cable Plant Wire Frame RF Heat Maps

Wireless Local Area Networks

CTS HQ: 33 Locke Drive Marlboro, MA 01752 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

Be empowered using our WLAN technical expertise

Wireless Site Survey and Design Together we will work through these stages to get it right the first time: Pre-Survey Questionnaire (PSQ): We gather

information about the environment and wireless needs to prepare for the site survey.

Design document: After the survey, we supply a document containing complete technical details,

propagation diagrams and a bill of materials. All-inclusive delivery: We order all of the necessary

equipment and burn-in, configure, stage and install the new hardware keeping the responsibility ours.

Network certification: We complete the job by verifying the power levels, the channel plan and other network design aspects to make sure the end result matches the original plan.

Wireless System Consulting We are a partner, available to provide additional information or complement existing expertise. We understand the need for: Short-term & long-term system planning within a

budget Network upgrades, changes and extra capacity Speed, reliability and management of WLAN

networks Wireless capacity and RF assessment

Wireless Security Consulting and Risk Assessment We take security seriously and make it our business. Our Sales and Engineering teams will help determine the ideal security solution through a step-by-step process: Information Security Self Assessment (ISSA): We

gather information about security needs and those imposed by regulatory entities.

Security audits: We audit new or existing wireless networks for regulatory compliance (HIPAA, SOX, PCI).

Security proposal: We make recommendations for the best wireless security options.

Security implementation: We deploy the best solution for a blazing-fast and truly secure wireless network.

Complete Turn-Key Wireless Solutions We help ensure project success from start to finish. We have extensive experience with enterprise, stadium, education, healthcare, and municipal wireless projects to provide assistance with: Customer requirements gathering and scope creation Field site survey and measurements Develop system design to meet customer

requirements Determine equipment and construction requirement Implement system with project management

oversight Final network certification following testing

procedures Turnover wireless network to customer

Troubleshooting We collaborate to address the wireless problem. We can diagnose the cause, propose a solution and make the changes. Issues we’ve helped clients overcome include: Malfunctioning wireless networks Wireless client issues (mobile devices, VoIP handsets,

Barcode scanners, tablets, etc.) Access Point interference Poor wireless system performance Cabling and infrastructure related issues

Medical Grade Wireless LAN.

Highlights of a Medical Grade WLAN

802.11 AC preferred due to 40MHz Channel Width

5 GHz Spectrum as primary frequency with 2.4 GHz support if necessary for legacy devices

“High Density” of access points (AP) typical RF Cell Sizes between 750 to 1,250 sf.

Mobile client visibility of 3-4 AP’s at all times for VoWLAN coverage while roaming.

Asset Tracking capable using RTLS & LBS over Wi-Fi (Not RFID)

Zone assignment for LBS to yield granularity typically 4-6 meters but as close as 1 meter.

High Quality of Service (QoS) to meet the needs of Wearables and Vo-Fi applications

Voice Prioritization software programming is a must!

Base-lined network performance using “golden” clients to obtain a “best-case” use model

Design for the worst case WLAN Device based upon the “RF Signature”

Examples: IV Pumps; Hospital Beds with Wi-Fi Tags, Wheel Chairs with Wi-Fi Tags, etc.

-62 dBm RSSI @ 5 GHz and > 25 dB SNR Design Standard

Specially written policy to mitigate rogue AP’s and devices such as Mi-Fi’s which

compete for the unlicensed frequency space.

Optimized fixed channel and power settings

Cat-6A is recommended for all 802.11 AC AP deployments as these radios are capable of

1.3 Gbps OTA(over the air) speeds.

POE+ (802.3at) power switching for 802.11ac AP’s

Application Considerations

Medical facilities have unique application demands which require special consideration.

Electronic Medical Records (EMR) or Electronic Health Records (EHR)

Examples: EPIC, Cerner, Allscripts

Computerized Physician Order Entry (CPOE)

Clinical Decision Supports (CDS)

Bar-Code Enabled Medication Administration (BCMA)

Bedside remote monitor and device data capture

RFID-enabled personnel and asset tracking

VoIP-enabled nurse call systems via VoWLAN

Examples: Vocera, Voalte

A Medical Grade WLAN is one designed especially for the unique demands of the medical/healthcare industry enabling high quality wireless connectivity anytime and anywhere the caregiver needs to

work and have access to user rich applications.

CTS HQ: 33 Locke Drive Marlboro, MA 01752 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

Consulting Services for the NEW Utility

CTS HQ: 33 Locke Drive Marlboro, MA 01752 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

Electricity, gas, water, waste, and now MOBILITY are considered necessary to daily operations. CTS has over 100 years of consulting experience working with

organizations of all sizes and needs. MOBILITY is the convergence of Information Technology (IT), Distributed Antenna Systems (DAS), Public Safety, Wireless

Networks (WLAN), and facility services.

Deep Dive Assessment Assessing the needs of the organization or single project creates a solid foundation for the services to follow: Corporate Level Assessment

Meeting with the corporate team allows us to provide insight into the dynamics of todays Mobility world and share the values of providing a converged solution. This exercise involves understanding the company’s portfolio of existing operating property types, and working with the team on developing a cost benefit analysis approach to ranking the opportunity for a mobility improvement roll-out. We also includes development of ROM budgets as a tool for planning of improvements, developing procurement synergies and creating strategies for maximum savings.

Venue Level Assessment On a project specific basis, we begin by providing an analysis of the building’s physical properties from exiting drawings, existing RF environment both outside and inside the venue (predictive if new construction) and then using detailed reporting we summarize the data for determination of need as well as a conceptual approach to solutions.

Guided Design Services Detailed On-Site Survey

Collection of real time RF environment information is used to tune the design accuracy by predicting (1) the interplay between existing outdoor signal with the proposed new indoor signal enhancements, and (2) showing the way the signal will move through the various interior walls, thus providing the best solution with minimal equipment required .

Entitlements Research Is necessary for determining location based requirements and timeframe from the authorities having jurisdiction (AHJ’s).

RF Design Solution Presentation Solution output includes location of all required cable pathways, equipment locations and preliminary BOM.

Delivery of Full Reporting Final reports include all Survey Information, Equipment Solution Evaluation with Recommendations, Design Approach with Requirements, completed Design including plots of all KPI Predictions, preliminary BOM, Budget(s) and Schedule.

Planning and Procurement Document Production

Production of all documents, including permit applications required for submittal, review, and permit issuance by AHJ’s.

RFP Package Development RFP package development includes all Construction Documents, Scope of work, Instructions to Bidders, Special Requirements, Schedules and Bidder Deliverables.

RFP Distribution and Management Distribution and management of RFP documents to

bidder including site walks, and fielding & publishing updates and Q&A’s

Receipt and analysis of RFP documents and recommendations to Owner

Procurement Coordination Development of Subcontract Documents Presentation assistance with Wireless Service Providers Presentation assistance with AHJ’s if required. Development of Owner Provided BOM

Construction Management We can provide owner oversight and/or management during the deployment phase of the mobility solutions . Services include: Conducting a Pre-Construction Meeting On-Site Kickoff Meeting Weekly Construction Progress Inspections and

Reporting QA/QC and Safety Reporting Review of Payment Applications Testing and Certification of the Completed

System(s) Final Inspection and Acceptance

Post Deployment Services We maintain a Network Operating Service Center (NOSC) for the purposes of offering system monitoring, maintenance, system health check-ups, preventative care and system upgrades for our customers. The NOSC and it’s response teams are working 24x7 and service plans can be customized to meet the needs of the individual locations.

Our Consulting Approach

CTS HQ: 33 Locke Drive Marlboro, MA 01752 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

Kern Davis serves as Vice President of CTS Consulting Services Group and

has been with CTS since 2005.

Communication Technology Services, LLC was founded in 1990. Today, we are a privately held company recognized as a premiere nationwide integrator by the wireless service providers , made possible by more than 400 employees nationally, and a proven history of more than 6000 successfully completed Mobility projects. Maintaining a small company feel during continuing growth is important and the company’s advantage has been our ability to learn from and apply experience and best practices across all regions, while remaining locally reactive to the needs of our customers. We maintain a turnkey, technology agnostic approach. The natural evolution for us was to bring together experience, industry relationships, and resources to create the Consulting Services Group. CTS Consulting Services Division augments customer internal teams and assists customers by providing Subject Matter Experts (SME's) to educate and assist with the process of providing “best fit” Mobility solutions for venues from ground up through continued updates, improvements, and maintenance. Our goal is to be the trusted partner to the customer. Integrating CTS services early in the process ensures customers receive better information for site acquisition and legal processes, more accurate budgeting and detailed scheduling information earlier in the process. We have proven capability and expertise in Design, Planning, Construction Services, System Performance and Maintenance. Consistently proving our ability to (1) Define the needs of the project, (2) Provide a detailed comparison and analysis of the available technology solutions, and (3) Demonstrate understanding of the Construction Process, has risen CTS to be an industry leader.

CTS proudly delivers projects ON TIME, ON BUDGET and of the HIGHEST QUALITY.

The CTS team works hard to provide:

Wireless demand forecasting Wireless network assessments

Convergence technology reviews Capacity forecasting

Strategic growth planning

The best solution at the best possible price

Public Safety.

CTS HQ: 33 Locke Drive Marlboro, MA 01752 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

Design-Build-Monitor-Maintain CTS has offices in 23 major cities throughout the US to support first-responder Signal Enhancement requirements with dedicated teams of engineers and technicians ready to Design, Build, Monitor and

Maintain Passive and Active DAS networks which support Public Safety.

Design NFPA and IFC Standards are the two primary national agencies with publications serving as construction requirement guidelines regarding public safety and first responder efficiency and effectiveness within structures. Both offer suggestions on continuous uninterrupted operation of first responder radio systems in buildings where first responders require access. These “guidelines” have been developed for distribution, review, consideration and adoption by state and local municipalities or Authorities Having Jurisdiction (AHJ’s). Each AHJ’s level of responsibility can be different with one or more of the first responders in the network possibly providing another layer of review and/or approvals.

Build Pre-Construction Understanding and navigating First Responder Requirements for in-building communications systems to meet local requirements regarding Public Safety is essential to the successful, on-time completion of today’s construction projects. Remodel Remodeling an existing building can vary in complexity. Upgrades to meet requirements can be as simple as adding on to existing systems or retrofitting. However, understanding the elements of a proposed remodel which might trigger a much larger upgrade can make all the difference for projects remaining within budget and time constraints.

Monitor Our 24/7/365 Network Operations Support Center (NOSC) personnel offer constant monitoring of CTS installed and maintained DAS systems using stat-of-the art tools to provide customers uptime analysis, reporting and alarm notifications.

Maintain Once a system is fully installed and operational, we offer a suite of services to maintain optimal performance throughout its life cycle. Our Maintenance and Monitoring (M&M) Program offers multiple service levels to fit each customer's specific requirements and budgetary constraints. The NOSC is responsible for communicating with our 23 regional offices to offer quick and effective response times for dispatch, repair, and periodic maintenance of all systems.

CTS is uncompromising in the quality of network designs and implementation for our Nations' First

Responders.

Our Experience in Public Safety DAS Systems includes:

Grand Central Terminal NY Metropolitan Washington

Airports Authority Dulles and Reagan Airports

UNC Chapel Hill Ohio State University University of Oregon Eugene Reedy Creek Improvement

District, Lake Buena Vista FL Mercedes Dome New Orleans Music City Convention Center

Nashville Shands Hospital System

Gainesville and more....

Small Cell.

CTS HQ: 33 Locke Drive Marlboro, MA 01752 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

Site Survey & RF Benchmark Services During surveying we perform a Feasibility of Deployment Assessment, Morphology Classification and identify any Design constraints. RF Benchmarking identifies any Macro signals currently present inside and perimeter of the coverage area and are used in determining handover locations with the Macro. If there is an shared network we will preform a Data Network Analysis (DNA) to gather information about delay, jitter, loss, etc. CW Testing is also available.

Design Using the information collected during the Survey our design team puts together a complete Design Package. Small Cell Designs are created using the Industry standard iBwave with appropriate equipment vex files. Our designs focus on providing coverage and capacity to meet the required demands for the Venue (and potential events).

Installation Esthetics count and during installation/implementation of every design we make every effort to ensure quality.

Integration & Optimization When a Small Cell design is being installed to augment an existing system special considerations and upgrades to switching can be necessary. Integration also includes Functionality Testing for CS, PS, Data Throughput, 911 Testing and Handover to and from the Macro.

RF optimization focuses on mobile voice and data performance within the coverage area, including successful mobility with the Macro network. Serval RF Data Collection walks are preformed during optimization and we have the ability to share Daily KPI results. The KPIs include: CS RET, CS ACC, PS RET, and PS ACC. A final walk is performed to produce the Final RF Optimization report which will ensure stability and performance of the system.

Monitoring & Maintenance We enable our systems for remote monitoring

by our Network Operations Service Center (NOSC). Monitoring, ticketing, regular maintenance and even SLA contracted service are handled by the NOSC.

CTS is proud to be a

Gold Partner

The BIG Deal about SMALL Cell

Small Cells are low powered Radio Access Nodes, in the ever changing Heterogeneous Network (HETNET), brought to the forefront

by big players in wireless including Cisco Systems, Alcatel-Lucent and SpiderCloud.

Small Cells make it possible for many venues to bring in cellular coverage for a

price within budget and in other cases they can augment existing DAS networks to fill

coverage caps or bring in additional carrier’s coverage.

Network Operations Service Center

CTS NOSC: 1097 HWY 101S, D-16 Greer, SC 29651 • Toll Free:(800) 834-5838 • Email: sales@cts1.com

Maintenance Preventive Inspections System Activity Reports &

Diagnostics Firmware Upgrades

Equipment Inventory Update Spares Warehousing & RMA

Processing

Maintain Optimal Performance Once a system has been fully installed and is operational, We offer a suite of services to maintain the system at optimal performance throughout its life cycle. Our Maintenance and

Monitoring (M&M) Program offers multiple service levels to fit each customer's specific requirements and budgetary constraints.

Services range from time and materials maintenance to full turnkey annual preventive

maintenance, around the clock monitoring, initial alarm diagnosis, emergency dispatch and repair, firmware upgrades, alarm trending analysis, periodic progress reports and the like. Custom offerings can also be crafted to meet a customer's or venue's specific needs, including

multiple carrier participants of neutral host systems.

Related Services We also assists customers with inventory management of in-building sites in a given geographic

region. Over time systems can degrade, documentation becomes unavailable or out-of-date, hardware becomes obsolete, sites are decommissioned, personnel changes occur and the like. The services below are typical of those that help customers manage these issues throughout

each site's life cycle: Site Surveys and System Configuration Audits

System "As-Built" Documentation Development Remote Alarming Recommendations

Web-accessible database for all documents and data These services, combined with our maintenance and monitoring, provide its customers with a

comprehensive solution to managing all its in-building systems and requirements.

24/7/365 Monitoring Uptime Analysis & Reporting Alarm Notification

Emergency Dispatch Service Fleet of over 150

vehicles

Trained and Certified Technicians Dispatched

from our regional and satellite offices

“The goal is to provide each system owner a

customized solution offering a predictable cost of

ownership and peace of mind, enabling the customer

to focus on its core business matters”