Business EtiquetteAround the World

Group Members

Aakash Jain

Abhinav Singh Rawat

Anurag Krishnam

Arijit Mukherjee

Ayush Tyagi

Jigyasa Das

Vishal Tomar

What is Etiquette?

Ethical and socially acceptable behavior regarding professional practice or

action among the members of a profession in their dealings with each other.

DEFINITION 2

Expected behaviors and expectations for individual actions within society, group, or class.

DEFINITION 1

But, etiquette isn’t recognized as one

uniform set of standards around the globe…

In GERMANY, this sign means

Number 1

In JAPAN, this sign means

Money

In CHINA, this sign means

Number 6

In MEDITERRANEAN, this sign means

Your Wife is Cheating on You

In PHILIPPINES, this sign means

Beckoning Dog

What is Business Etiquette?

The set of written and unwritten rules of

conduct that make social interactions run more smoothly.

DEFINITION 2

Treating coworkers and employer with

respect and courtesy in a way that creates a pleasant work environment for everyone.

DEFINITION 1

Importance of Business Etiquette

Strong Relationship

Sign of Professionalism

Business Expanding Globally

Prevents Misunderstandings

Meeting & Greeting

Business with Germany

Business with Japan

How to Greet &Introduce?

Kiss, Bow, or Shake Hands?

In Germany, always shake hands, firmly but briefly.

In Japan you may greet with a hand shake, but the bow is the traditional Japanese greeting.

In Italy, Mexico, Latin America and in Spain, women may kiss on both cheeks after knowing you awhile.

Never use first names and don’t suggest to be called by yours.

When Address..

In Germany, always use professional titles after Mr. or Mrs.

In Mexico, use “Ingeniero” followed by last name to address a male engineer.

In Japan, present your card with both hands. When you

receive a business card spend several seconds studying it and do not write on it or put in your pocket in the presence of the giver.

Business Cards…

Never use your left hand when giving your business card in many parts of the Middle East.

Print your business card in English on one side, and in the language of your host on the other.

(In Mexico)

First names are reserved for family and closer acquaintances.

Professional titles are a very important part of Mexican

business protocol. Always use a title when addressing someone.

Use professional title followed by a surname, e.g. "IngenieroFernandez“, “Doctora Gonzalez”.

(In Japan)

Even if you are on a first name basis with a Japanese colleague, it

may be appropriate to use his or her last name in the presence of colleagues, to avoid causing any embarrassment.

Use courtesy titles such as "Mr.", "Ms.", or the suffix “san", in addition to last names.

CCDE involves..

Eating

Body language

Seating

Conversation

Food

Home/Restaurant

Dining Etiquettein..

G E R M A N Y

It is good etiquette to remain standing until shown where to sit.

Try and cut food with the fork as it compliments the cook by showing it is tender.

Do not begin eating until the host signals to do so.

Everything should be eaten on the plate.

Indicate you have finished by lying the fork and knife parallel across the right hand side of the plate.

T U R K E Y

Meals are a social affair. Conversations are animated and loud.

It is good etiquette to insist the most senior is served firstinstead of you.

The head of the family or honored guest is served first.

Asking for more food is a compliment.

If taken to a restaurant, Turkish dining etiquette has strict rules

that the one who extended the invitation must pay.

M I D D L E E A S T

Guests are honored with prime choice of meats - head, eyes, etc.

Eaten with right hand only.

Do not be afraid of making a mess.

If you are finished, leave food on your plate otherwise it will be filled immediately.

How to Dress for Success in Business?

When Unsure, Opt for Business Dress Rather than Casual Apparel

Always Adhere to the Dress Code Established by the Office

Maintain a Clean, Well-Groomed Appearance

A Professional Approach to Casual Fridays

A Work Wardrobe Doesn't Have to be Expensive

(1)

(2)

(3)

(4)

(5)

Business Dressing across the globe..

U K

Men's shirts should not have pockets; if they do, the pockets should

always be kept empty.

Men should wear solid or patterned ties, while avoiding striped ties.

Men should wear laced shoes, not loafers.

Businesswomen are not limited to colors and styles though it is still

important to maintain a conservative image.

C H I N A

Women should avoid high heels and short sleeved blouses.

Subtle, neutral colors should be worn by both men and women.

Revealing clothing for women is considered offensive to Chinese businessmen

F R A N C E

Avoid bright colors.

Women should also avoid any glitzy or overpowering objects, such as flashy jewelry.

French businessmen do not loosen their ties or take off their jackets in the office.

Invest in well-tailored clothing

I T A L Y

Quality accessories such as shoes and leather goods will make a good impression with the Italians.

Slacks are generally not worn by either sex.

Fashions and fashion design are trademarks of Italy. Therefore, in the

business world, good clothes are a signature of success.

J A P A N

Shoes should be easy to remove, as you will do so often. Slip-ons are the best choice

Women should not choose pants over any other attire in a business situation. Japanese men tend to find it offensive.

Women should only wear low-heeled shoes to avoid towering over men.

A kimono should be wrapped left over right to do otherwise symbolizes death.

Gifts Etiquette in Global

Corporate Culture..

Countries like Malaysia and Paraguay, concerned with corruption, frown upon any gift that could be construed

as a bribe.

In Singapore, government employees are not allowed to accept gifts, and the United States limits the

acceptable dollar value to $25.

However, in some countries like Japan, Indonesia and the

Philippines, exchanging gifts is strongly rooted in tradition.

It’s very important in Asia and the Middle East to only

use your right hand, or both hands, to offer or accept

a gift. In Japan and Hong Kong, use both hands.

In Singapore a recipient may “graciously refuse three

times” before accepting your gift. But in Chile, gifts are

accepted and opened immediately. And in Indonesia,

small gifts are given on a frequent basis.

People in Brazil, England, Panama, and Peru enjoy being

invited as guests for a meal, and the Greeks look

forward to an evening filled with dining.

They expect gifts..

Europe – Czech Republic, Poland, Russia, Ukraine

Latin American – Bolivia, Columbia, Costa Rica

Pacific Rim – China, Hong Kong, Indonesia, Japan, Korea, Taiwan, Malaysia,

Philippines and Thailand

They don’t expect gifts..

Africa, Australia, United States

Europe - England, France, Hungary, Italy

Latin America - Uruguay

Scandinavia – Denmark

Middle East – Pakistan, Saudi Arabia

They don’t expect gifts..not the first time anyways

Europe – Portugal, Spain

Latin American – Brazil, Chile, Guatemala,

Nicaragua, Panama, Peru, Venezuela

Pacific Rim – Malaysia, Singapore

Scandinavia – Finland, Norway

Sharp Objects Locally Produced Product

Desk and office accessories

Cigarette lighter

Electronic Gadgets and Office Accessories

Liquor

Chocolates

Flowers

Thank you