Key Benefits

COVID-19: Maintain Business Operations During Any Emergency with Cloud Contact Centre

If you need to quickly transition to a work from home environment, our Cloud Contact Centre solution can have your employees ready quickly.

Working from home has never been easier as employees will only need access to an internet connection and a voicepath to achieve continuity. All cloud-based systems such as CRMs and Business Analytics tools will work efficiently with the Cloud Contact Centre solution to maintain productivity levels.

Enable Work From HomeEmployees can work from anywhere, requiring only an internet connection and a

headset. Also can easily route to mobile

phone

Maintain Exceptional Customer ExperiencesWorkflows can be easily changed to route inbound calls to a voicemail, play an announcement to advise customers of updates or request a call back

Ongoing and local supportOur team is based in Indonesia and can implement fast and can offer 24/7 support foryour team

Fast DeploymentOur Cloud Contact Centre can quickly deploy your solution within days

contact us: +62-21 80640600 | getintouch@telkomtelstra.co.id | Cloud Contact Centre

Multi Channel CapabilitiesQuickly service and respond to customers through: Voice, Email, Web Chat and SMS

Reporting and MonitoringAccess our library of pre-built reports, enabling you to see the activity and performance of your team.

Compliance ToolsCall recordings, PCI compliant payment solutions and call tagging

*for min 1-year subscription

Maintain ProductivityOur Cloud Contact Centre can integrate with any cloud-based system to ensure productivity levels are maintained when employees work remotely