Conflict ManagementResolve conflicts peacefully, fairly and decisively while staying

emotionally balanced with people you deal with

Introduction

Hello!

Definition of Conflict

Let’s Take A Poll

If one side has a lot more authority or power over the other, would there be any conflict?

1. Yes2. Not at all3. Maybe 4. I am a pacifist

Conflict vs. Confrontation?

Is Conflict Good or Bad?

Cost of Conflict

Let’s Take A Poll

Which one of these are not a source of conflict?1. Love2. Coffee Preference3. Values4. Perceptions

Zero-Sum game

Win/Win

Win/Lose

Lose/Lose

Let’s Take A Poll

Are you a Good Negotiator ?

1. Yes

2. No

3. Never really tried

4. I always give In

Styles of Resolving conflict

Conflict Life Cycle

Annoyance Frustration Anger Violence

Toxic

Handling Conflicts

Arguments

Options

Resolution

Poll

What are the major causes of workplace conflict?

1. Personality clashes

2. Stress

3. Workload

4. All of the above

Conflict Resolution Styles

Domination

Accommodate

Compromise

Collaboration

Avoidance

Revenge

6 - Steps

Emotions

Anger Management

Strategy

Irritating

“Stop banging on the table. Don’t you have any respect for other people?”

Exaggeration

Dismissal

Blame

Attacks

Authority

Cynical

Assume

Point of View and Experience

Arrogance

Concerns? Questions?Comments?

THANK YOUI T HAS BEEN A PLEASURE !

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