Conflict Management - Amazon Web Services · 2015-03-31 · Conflict Management Resolve conflicts...
Transcript of Conflict Management - Amazon Web Services · 2015-03-31 · Conflict Management Resolve conflicts...
Conflict ManagementResolve conflicts peacefully, fairly and decisively while staying
emotionally balanced with people you deal with
Introduction
Hello!
Definition of Conflict
Let’s Take A Poll
If one side has a lot more authority or power over the other, would there be any conflict?
1. Yes2. Not at all3. Maybe 4. I am a pacifist
Conflict vs. Confrontation?
Is Conflict Good or Bad?
Cost of Conflict
Let’s Take A Poll
Which one of these are not a source of conflict?1. Love2. Coffee Preference3. Values4. Perceptions
Zero-Sum game
Win/Win
Win/Lose
Lose/Lose
Let’s Take A Poll
Are you a Good Negotiator ?
1. Yes
2. No
3. Never really tried
4. I always give In
Styles of Resolving conflict
Conflict Life Cycle
Annoyance Frustration Anger Violence
Toxic
Handling Conflicts
Arguments
Options
Resolution
Poll
What are the major causes of workplace conflict?
1. Personality clashes
2. Stress
3. Workload
4. All of the above
Conflict Resolution Styles
Domination
Accommodate
Compromise
Collaboration
Avoidance
Revenge
6 - Steps
Emotions
Anger Management
Strategy
Irritating
“Stop banging on the table. Don’t you have any respect for other people?”
Exaggeration
Dismissal
Blame
Attacks
Authority
Cynical
Assume
Point of View and Experience
Arrogance
Concerns? Questions?Comments?
THANK YOUI T HAS BEEN A PLEASURE !
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