Rusty Rae,

ALSTOM GRID Technical Institute

Communities of Practice

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Lost on the Moon

Together we are smarter!

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Knowledge in an organization

•Velocity versus Viscosity

VELOCITY: the speed with which

knowledge moves through an

organization

VISCOSITY — the richness or

thickness of the knowledge

transferred

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Xerox problem

Community of Practice- P 4

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Xerox Solution

• We should never create the same solution twice. If a solution already exists, it should be used rather than recreating a new solution. In addition, we should focus on continuously improving existing solutions.

• We should make knowledge easily accessible in real time to our people, customers and partners. Solutions should be made available to everyone as soon as they are created.

• We should create an environment where the organization highly values continuous learning and development for the future.

• We should recognize and reward people who benefit the organization by creating, sharing and reusing knowledge rather than reinventing known solutions.

Community of Ptractice- P 5

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Community of Practice defined

DCP Communities of Practice 6

Domain Community Practice

Communities of practice are groups of people who

share a concern or a passion for something they do

and learn how to do it better as they interact

regularly

Social Learning

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Community of Practice defined

Domain:

Presentation title - 01/01/2010 - P 7

Not a club of friends or network or connections,

Identity defined by a shared domain of

interest Implies a commitment to the domain

And shared competence

BUT…

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Community of Practice defined

Communities of Practice8

Community: Members engage

in joint activities

and discussions,

help each other,

and share

information

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Community of Practice defined

Communities of Practice9

Practice not merely a community of interest

Members of a community of practice are

practitioners

shared repertoire of resources: experiences,

stories, tools, ways of addressing recurring

problems

…a shared practice

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Communities of Practice10

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Communities of Practice11

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Community of Practice defined

•A CoP is…

Communities of Practice 13

ALL

Y’ALL

Community

Domain

Practice

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

How do we set up a CoP?

Communities of Practice14

How did you meet

your significant

other?

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Community/date: Community/date:

Member/role: Member/role:

Value-creation stories concrete examples

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Sustaining CoP

Distributed communities

•Achieve stakeholder alignment

•Promote local variations and

global connections

•Build rhythm to maintain visibility

•Develop private community space

systematically

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Stakeholder alignment

Overcoming geography,

affiliation, and culture

Preparation

Hosting organization

Passion to pursue

Develop relationships

Success begets success

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Promote local variations, global connections

Fractal

Broccoli

Belong to

the global

community

by

belonging

to the local

community

first

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Promote local variations, global connections

Belong to

the global

community

by

belonging

to the local

community

first

• Geography

• Hub and

spoke

• Coordinator

• Form global

communities

• Topic based

• Activity

drives

relationships

• Combine

diversity

and

connection

• Enable

small group

connections

• Meet

needs of

community

• Connect

people

• Create

links

between

fractals

• Not just a

blind email

• Avoid

hierarchy

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Build Rhythm, maintain visibility

Distributed communities less visible

Online

Regular events required

Teleconferences

Coordinators required

Face-to-face meetings

Threaded discussions

Tip sheet to prime pump

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Develop private space systematically

Personal networking key

Focus on core practices

Engage on practice and cutting edge

Populate a database or drink beer

Find ways to connect people

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.

Develop private space systematically

• Personalize membership

• Small group projects and

meetings

• Organized or impromptu visits

• Be opportunistic about chances

to interact

4 Keys