Coaching 101: Leadership through Coaching

Your secret to being a successful volunteer manager!

Diane Lloyd CFRE ACC Tracey Gibson CEC Results Imperative Group Tracey G Coaching

Flow for Today

You as Leader

What is Coaching?

5 Coaching Tactics

Watch and Observe

Let’s practice!

Our Goals for this session:

Is for you to leave with

• An understanding of coaching

•Insight into your leadership

•Inspiration

•A plan of action!

What is Leadership?

“Leadership is about how you make people feel - about you, about the project or work you’re doing together, and especially about themselves.”

Author Betsy Meyers

What is Coaching?

The International Coach Federation (ICF) Definition defines coaching as: “partnering

with clients in a thought-provoking and creative process that inspires them to

maximize their personal and professional potential”.

5 Coaching Tactics

•.The power of a great question!

•Are you really listening?

•Assumptions - know you are making them and STOP

•Acknowledgement - learn to use it - often.

•Accountability - build it in and you will see results.

Coaching Demo

Taking a look at coaching

•What did you see?

•What is working?

•What is different with this conversation?

•What did you learn watching this conversation?

Volunteer Management Process

The art of a great question!

Be curiousAsk, don’t tellNo assumptionsKeep them short Open-endedUse their language, not yoursAgenda free

Practicing the Art of Powerful Questions

• 1 person in your group will be the coachee/volunteer

• Everyone else in the group will take turns asking questions

• We have created some questions for you to use if needed

• This would not be a typical conversation yet gives you an idea of

what it is like to ask these type of questions

I see you.

I hear you.

What you say matters to me

Oprah Winfrey

Are you Listening......really listening????

• You pause and do not reply to the person talking within 10 seconds

• You are not judging what they are saying

• Distractions like smart phones are no problem for you

• You are not thinking about what you could be doing instead of being in this conversation

• You ARE fully attentive to their message and present mentally and physically

• You ARE listening to understand

Great Listening takes practise...try this

• When a response starts to formulate in your head - acknowledge it and gently push it out of your mind

• Get comfortable with silence

• Maintain eye contact

• Put devices away and turn them off!

• WAIT – Why am I talking?

Practicing- Listening

• Two groups combine

• Let’s play the Telephone Game

• We are going to start the story at the first person.

• Repeat the story to the person beside you – you have one chance to tell the story.

• Last people wait and share the story with the group.

Assumptions

“If others tell us something we make assumptions, and if they don't tell us something we make assumptions to fulfill our need to know and to replace the need to communicate. Even if we hear something and we don't understand we make assumptions about what it means and then believe the assumptions. We make all sorts of assumptions because we don't have the courage to ask questions.”

― Miguel Ruiz, The Four Agreements

I notice that I make assumptions about.........

I am going to stop making assumptions about.....

Acknowledgement

Share it......

often

Give it......

often

Acknowledgement looks like this...Example: C- acknowledgement:

“Thanks for volunteering today Judy”.

A+ Acknowledgement

“Judy I really appreciate your attentiveness to detail with the tasks you worked on today. Thank you for contributing that skill to our organization”.

How are you currently using acknowledgement in your

volunteer program?

I am going to practice acknowledgement with.....

Do what you say you are going to do!

-Danielle LaPorte

Accountability Ideas

• Personal Reflection

• What is the one idea you want to take action on post-conference?

• Turn to partner and tell them about your accountability strategy...

We are here if you have any questions

Contact Diane @

250-812-3328diane@resultsimperative.ca

Contact Tracey@

Ph:250-380-9446tracey@traceygcoaching.co

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