Post on 25-Jan-2022
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Building Organisational Change Capability Fiona Magee - Managing Consultant
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© CITI Limited, 2017
“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.” Mark Sanborn (author of The Fred Factor)
76% of CEO’s said yes to “Our ability to adapt is a key source of competitive advantage.” PwC
“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy
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Change capability
Change initiatives
Business as usual
Competitive Advantage
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of change initiatives
FAIL to deliver benefits
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Make change wanted
Make change happen
Make change
stick
Benefits £ £
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Make change wanted
Make change happen
Make change
stick
Organisational Change
Capability
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Organisational Change
Capability
need
want
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Make change wanted
Make change happen
Make change
stick
Organisational Change Capability
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Change skills and
knowledge
Dedicated change
function
Learning organisation
Change portfolio
Approach to change
Change leadership
Change aligned to strategy
Benefits tracking
and realisation
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Organisational capability assessment
Culture
Processes
Resources £
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BAU teams
BAU teams must be capable of adapting to change and contributing to successful outcomes
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Managers
Managers must be capable of facilitating the transition of change into their operational areas
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Change teams
Change leaders and change teams need to be capable of planning, designing and delivering change
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Executives
Executives need to be capable of sponsoring change effectively
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By 2016, enterprises that instil organisational change as a competency of every employee will succeed at changing faster, giving them a clear competitive advantage. Gartner
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Capability assessment
Training
Coaching
Experience
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20% 10%
70:20:10 development environment
Informal learning Formal learning
Social learning
• experiential • on the job • short assignments
• coaching • mentoring • communities of practice
• instructor-led courses • e-learning courses • workshops
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Where to now?
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