Building Organisational Change Capability

© CITI Limited, 2017

Building Organisational Change Capability Fiona Magee - Managing Consultant


“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.” Mark Sanborn (author of The Fred Factor)

76% of CEO’s said yes to “Our ability to adapt is a key source of competitive advantage.” PwC

“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy


Change capability

Change initiatives

Business as usual

Competitive Advantage


of change initiatives

FAIL to deliver benefits


Make change wanted

Make change happen

Make change

stick

Benefits £ £


Make change wanted

Make change happen

Make change

stick

Organisational Change

Capability


Organisational Change

Capability

need

want


Make change wanted

Make change happen

Make change

stick

Organisational Change Capability


Change skills and

knowledge

Dedicated change

function

Learning organisation

Change portfolio

Approach to change

Change leadership

Change aligned to strategy

Benefits tracking

and realisation


Organisational capability assessment

Culture

Processes

Resources £


BAU teams

BAU teams must be capable of adapting to change and contributing to successful outcomes



Managers

Managers must be capable of facilitating the transition of change into their operational areas


Change teams

Change leaders and change teams need to be capable of planning, designing and delivering change


Executives

Executives need to be capable of sponsoring change effectively


By 2016, enterprises that instil organisational change as a competency of every employee will succeed at changing faster, giving them a clear competitive advantage. Gartner


Capability assessment

Training

Coaching

Experience


20% 10%

70:20:10 development environment

Informal learning Formal learning

Social learning

• experiential • on the job • short assignments

• coaching • mentoring • communities of practice

• instructor-led courses • e-learning courses • workshops


Where to now?

Building Organisational Change Capability

Documents

Transcript of Building Organisational Change Capability