Post on 23-Jan-2018
Bruce M. Ross
401 Muirfield Dr. | Lake Worth | Florida 33462 |
561-969-6233 | Bmichaelross@gmail.com
Professional Objective Secure a firm position in management and serve as a management representative sharing my
breadth of experience and abilities arising from employee and employer growth and success.
Profile Motivated, personable professional with 7 years of strong leadership and management skills.
Capable of assuming job responsibilities, developing new ideas and increasing revenues for the organization. Diplomatic and tactful with professionals and non-professionals at all levels.
Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate and timely reports.
Education
• MedVance Institute
Graduated 2005 With Honors, National Certification Board in Therapeutic Massage and
Bodywork • Electrical Apprenticeship Association
Palm Beach State College Graduated 2003 2 Year Vocational Course
• Commercial Driving License Class B with Endorsements: N-Tank Vehicles
• Santaluces High School Graduated 1999
Expertise
• Sales Team Supervision • Presentations & Proposals
• Territory Management • Closing Strategies
• New Account
Development • Sales Training
• Relationship Building • Lead Qualification
• Leadership • Expanding Sales
• Expanding Clientele • Delegating Responsibility
• Increasing Revenue
• Word Processing
• Microsoft Word
• Microsoft Outlook
• CPU Help Desk
• MS Office Suite
• Troubleshooting CPU
• Installing & Maintaining CPU
• CPU Hardware Installation
OMNIGLOBE , INC. 07/15 – 12/15
• Maintaining and exceeding sales goals in a B.P.O. industry by strategically positioning myself by understanding the wants and needs for various customers
• Providing accurate and timely data input of different customers service requests
• Achieving 100% in CSAT scores
• Tendering sales and entrusted with inputting customers sensitive information
• Informing customers on the best course of action tailored to specific needs of each customer
• Completing customer requests in all various situations, new orders, move, change, cease, DSL to fiber, billing, working service conflicts
• Producing a high level of trust, sincerity, empathy, and sympathy in regards to the customers situation
LICENSE TO HEAL, INC. - 8/08 – 2015
• Owner and Operator of Private Massage Practice
• Increased Sales Revenue by 70% yearly by Operating in Multiple Counties and designing
Strategic Marketing and Sales Tactics
• Developed and Implemented Business, Marketing and Sales Strategies
• Recruited, Trained and Supervised a Top Tier Talented Team
• Legally Bound by “The Hippocratic Oath” in Regards to Patient Confidentiality
• Licensed by the State of Florida Board of Health – MA54229
HEALTH AND WELLNESS CHIROPRACTIC – 05/13-06/14
• Increased Sales Revenue 30% by Evaluating Patients Needs and Long-Term Goals with Recommending the Benefits of Massage Therapy
• Customer Service Satisfaction • Administering Electrical Muscle Stimulation (EMS) and Ultra-Sound Therapy to 95% of
Clients
• Performed Hot and Cold Treatments to 100% of Clients • Taught Range of Motion Exercises, Isometric Exercise, Resistance Exercises, Neuro-
Muscular Re-Education Exercises to 5% of Client • Taking Patients Blood Pressure, Height and Weight
• Helping New Patients with Intake Forms and Re-Evaluation Forms
• Massage Treatments
• Tailoring Massage Treatments for Each Clients Specific Needs
CUSTOMER SERVICE TECHNICIAN – PAYLESS PUMPING, INC. 01/12-09/12
• Increased Sales Revenue on Average 25% Monthly by Informing Customer’s about Yearly Cost Based Analysis with the Benefits of Preventative Maintenance
• Customer Service Satisfaction
• Daily Vehicle Inspection • Stocking Supplies • Class B Commercial Driving License (CDL) with N-Tanker Endorsement
• Trouble Shooting Motor Circuits and Assessing Each Customer Situation/Problem
• Commercial/Residential Plumbing, Locating Septic Tanks and Lift Stations
• Educate the Customer to Avoid Possible Future Interference and Tender Credit Card
Payments
CUSTOM DECORATING COORDINATOR FOR JCPENNEY 07/10 – 02/12 • Increased Sales Revenue 35% by Generating Evaluations of Clients Based on Leads and
Referrals • Customer Service Satisfaction
• Setting Appointments
• Tracking and Maintaining Vendor Orders
• Answering phones
• Product Ordering • Data Input
• Administration Duties
• Taking and Inputting Sensitive Customer Data
• Emailing Division Vice Presidents, Store and Department Managers on Daily Operations
SALES PROFESSIONAL FOR HOME DEPOT EXPO DESIGN CENTER 07/06 – 08/08
• Increased and Surpassed Monthly Sales Goal by an Average of 150% (75k) in Relation to Customer Trends and Market Evaluations
• Trained and Evaluated Team Members
• Overseeing Monthly Audit of Inventory Merchandise
• Managing Customer and Vendor Relations
• Supervised Daily Department Operations
• Evaluating and Reviewing Employee Performance
• Mentoring Staff to Achieve Higher Goals
REFERENCES Albert P. Benvenuto D.D.S. – 561.964.2552 1845 Forest Hill Blvd Ste #102 West Palm Beach, FL 33406
William J. McDonald M.D. P.A. – 561.585.9391 1028 N. Federal Highway Lake Worth, FL 33460
Sharon Kletzky, Office Manager for Palm Beach Dermatology – 561.433.1100
6894 Lake Worth Rd Lake Worth, FL 33467