Bruce M. Ross

401 Muirfield Dr. | Lake Worth | Florida 33462 |

561-969-6233 | Bmichaelross@gmail.com

Professional Objective Secure a firm position in management and serve as a management representative sharing my

breadth of experience and abilities arising from employee and employer growth and success.

Profile Motivated, personable professional with 7 years of strong leadership and management skills.

Capable of assuming job responsibilities, developing new ideas and increasing revenues for the organization. Diplomatic and tactful with professionals and non-professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate and timely reports.

Education

• MedVance Institute

Graduated 2005 With Honors, National Certification Board in Therapeutic Massage and

Bodywork • Electrical Apprenticeship Association

Palm Beach State College Graduated 2003 2 Year Vocational Course

• Commercial Driving License Class B with Endorsements: N-Tank Vehicles

• Santaluces High School Graduated 1999

Expertise

• Sales Team Supervision • Presentations & Proposals

• Territory Management • Closing Strategies

• New Account

Development • Sales Training

• Relationship Building • Lead Qualification

• Leadership • Expanding Sales

• Expanding Clientele • Delegating Responsibility

• Increasing Revenue

• Word Processing

• Microsoft Word

• Microsoft Outlook

• CPU Help Desk

• MS Office Suite

• Troubleshooting CPU

• Installing & Maintaining CPU

• CPU Hardware Installation

OMNIGLOBE , INC. 07/15 – 12/15

• Maintaining and exceeding sales goals in a B.P.O. industry by strategically positioning myself by understanding the wants and needs for various customers

• Providing accurate and timely data input of different customers service requests

• Achieving 100% in CSAT scores

• Tendering sales and entrusted with inputting customers sensitive information

• Informing customers on the best course of action tailored to specific needs of each customer

• Completing customer requests in all various situations, new orders, move, change, cease, DSL to fiber, billing, working service conflicts

• Producing a high level of trust, sincerity, empathy, and sympathy in regards to the customers situation

LICENSE TO HEAL, INC. - 8/08 – 2015

• Owner and Operator of Private Massage Practice

• Increased Sales Revenue by 70% yearly by Operating in Multiple Counties and designing

Strategic Marketing and Sales Tactics

• Developed and Implemented Business, Marketing and Sales Strategies

• Recruited, Trained and Supervised a Top Tier Talented Team

• Legally Bound by “The Hippocratic Oath” in Regards to Patient Confidentiality

• Licensed by the State of Florida Board of Health – MA54229

HEALTH AND WELLNESS CHIROPRACTIC – 05/13-06/14

• Increased Sales Revenue 30% by Evaluating Patients Needs and Long-Term Goals with Recommending the Benefits of Massage Therapy

• Customer Service Satisfaction • Administering Electrical Muscle Stimulation (EMS) and Ultra-Sound Therapy to 95% of

Clients

• Performed Hot and Cold Treatments to 100% of Clients • Taught Range of Motion Exercises, Isometric Exercise, Resistance Exercises, Neuro-

Muscular Re-Education Exercises to 5% of Client • Taking Patients Blood Pressure, Height and Weight

• Helping New Patients with Intake Forms and Re-Evaluation Forms

• Massage Treatments

• Tailoring Massage Treatments for Each Clients Specific Needs

CUSTOMER SERVICE TECHNICIAN – PAYLESS PUMPING, INC. 01/12-09/12

• Increased Sales Revenue on Average 25% Monthly by Informing Customer’s about Yearly Cost Based Analysis with the Benefits of Preventative Maintenance

• Customer Service Satisfaction

• Daily Vehicle Inspection • Stocking Supplies • Class B Commercial Driving License (CDL) with N-Tanker Endorsement

• Trouble Shooting Motor Circuits and Assessing Each Customer Situation/Problem

• Commercial/Residential Plumbing, Locating Septic Tanks and Lift Stations

• Educate the Customer to Avoid Possible Future Interference and Tender Credit Card

Payments

CUSTOM DECORATING COORDINATOR FOR JCPENNEY 07/10 – 02/12 • Increased Sales Revenue 35% by Generating Evaluations of Clients Based on Leads and

Referrals • Customer Service Satisfaction

• Setting Appointments

• Tracking and Maintaining Vendor Orders

• Answering phones

• Product Ordering • Data Input

• Administration Duties

• Taking and Inputting Sensitive Customer Data

• Emailing Division Vice Presidents, Store and Department Managers on Daily Operations

SALES PROFESSIONAL FOR HOME DEPOT EXPO DESIGN CENTER 07/06 – 08/08

• Increased and Surpassed Monthly Sales Goal by an Average of 150% (75k) in Relation to Customer Trends and Market Evaluations

• Trained and Evaluated Team Members

• Overseeing Monthly Audit of Inventory Merchandise

• Managing Customer and Vendor Relations

• Supervised Daily Department Operations

• Evaluating and Reviewing Employee Performance

• Mentoring Staff to Achieve Higher Goals

REFERENCES Albert P. Benvenuto D.D.S. – 561.964.2552 1845 Forest Hill Blvd Ste #102 West Palm Beach, FL 33406

William J. McDonald M.D. P.A. – 561.585.9391 1028 N. Federal Highway Lake Worth, FL 33460

Sharon Kletzky, Office Manager for Palm Beach Dermatology – 561.433.1100

6894 Lake Worth Rd Lake Worth, FL 33467