Post on 14-Jul-2020
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Booking instructions
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Login
My profile
Hotel search
Booking overview
Cancellation
Rebooking
Booking representative
Contact
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Overview
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Internet/URL
Log in
In order to benefit from your company's individual
settings you must use the correct URL.
The usual log in is: www.dhr-hotels.info
You will then be able to access your corporate
homepage. Click on “Log in“ (top right) to start.
The log in window will appear in the next step.
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Homepage
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Log in
To register, please enter your e-mail address and
password. If no customer profile exists, please register
using the link "Registration".
Complete the necessary one-off registration.
At the first registration the obligatory fields are
marked with an asterisk. Your credit card details can
be stored here.
It is also possible to create your profile after the
hotel search and completion of the booking. By
clicking on the appropriate field you can save all
your details for future bookings.
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Log in
Registration
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My profile
If you need to change your profile, for example if you
switch to a different department, please click the
"My profile" link and then go to "Manage profile".
You can change the usual address information,
e-mail address, password, etc., as well as your
membership of bonus programmes.
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Profile
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My profile
You may store several credit cards in your profile,
which also includes a pre-select function. The credit
cards can be selected during the booking process.
After entering the card number only the last 4
numbers will be shown. The rest is encoded to
protect your data.
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Credit cards
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My profile
Changing the e-mail address
Has your e-mail address changed?
Please only make updates in your current profile - do
not create a new profile
Using the field “My profile“ e-mail address
you can enter your new e-mail address.
You will then receive a message prompting you to
activate the new address.
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Hotel search
Your Travel Management team has set up your
preferred destinations (e.g. your company
locations), these are displayed on your homepage.
Click on “Locations" and an overview opens. There
you can choose the appropriate location.
For a search without a date, all hotels in a specific
destination will be shown. For a search with a
specific date, only hotels that have availability on
that date will be shown.
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Preferred destinations
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Hotel search
Search for a hotel in your destination or,
alternatively, enter the name of the destination and
hotel.
Additional entry possibilities are available
(e.g. train stations, fairs)
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Direct hotel search
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Hotel search
Filter your hotel results according to your needs
using the “Advanced search"
•Entry of min./max. price per room/night
•Select min./max. category
•Rating
•Selection of the vicinity search
•Hotel facilities, etc.
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Advanced search
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Hotel search
Bookmark the desired hotels and use the comparison
function in order to find the ideal hotel.
Benefit from the wide and varied comparative criteria.
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Compare hotels
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Hotel search
Your Travel Management negotiated net rates with
hotels, these will be highlighted with your company logo.
In any case, the special hotel.de corporate discounts,
with savings of up to 30%, are always available to you.
These are also identified with an icon.
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Hotel results list
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Hotel search
The interactive map helps you to make the right
hotel choice. If you click on “list” you can switch your
sight easily.
Your destination (company location, exact address,
etc.) is marked by a grey flag on the map.
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Interactive map
= Contracted hotel= Hotel = Destination
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Selecting rates
In the hotel description you may also find special
benefits for HOTEL INFO guests.
Here you will find all the details about the hotel, such
as detailed ratings, pictures and a full description.
The hotel is solely responsible for its own
description.
If you wish to book this hotel for other colleagues as
well, select the number of travellers and rooms.
The best flexible rate will automatically be shown
above.
This icon identifies the HOTEL
INFO corporate discounts.
Your company logo identifies
contracted hotels.
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Rate overview and selection
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Selecting rates
Pay particular attention in "Your selection“ to the
booking, payment and cancellation conditions for
the selected rate. These are determined by the
hotel.
It should normally be possible to cancel a business
trip.
Overview of the selected rate
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Relevant information for the hotel
The booking confirmation is sent to your e-mail
address and any other e-mail addresses that you
have stored.
Employees who work away from the office can
receive a booking confirmation by mobile phone
(SMS).
Similarly, they are able to transmit requests to the
hotel.
These requests are sent to the hotel, but they are
not binding. Please take note of any possible extra
costs!
Booking confirmation/requests to the hotel
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Tip: If you are only booking for other people, please do not overwrite your own information with that of the people who are travelling. This would cause incorrect information to be sent to the hotel. The HOTEL INFO Travel Arranger function should be used for such bookings.More information about the Travel Arranger function can be found here: http://www.hotel.de/information/hotel-de-Travel-Arranger.pdf
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Complete booking
When you complete the reservation process, the
booking confirmation is displayed on the screen and
sent to you in an e-mail at the same time. This
message contains the booking number and the
cancellation code.
The booking confirmation that you receive by e-mail
contains a direct link to your company application so
that you have quick access to your bookings.
Booking confirmation
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Booking overview
All the bookings you have made are listed in your
booking overview. Here you are able to book, rebook
or cancel hotel rooms.
By clicking on the booking number you can view all
details of the booking.
Using the booking number you can search directly
for your bookings or, alternatively, you can use the
practical drop-down function.
My bookings
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Cancellation
It is easy to cancel a booking through the
bookings overview.
If the cancellation button does not appear it could
be for one of the following reasons:
•the time limit for cancellations has already
passed
•the rate booked cannot be cancelled
Our Service Centre is always ready to help!
E-mail: service@hotel.de or call free on:
00800 112 112 00.
If it is a non-cancellable rate, please contact the
hotel directly.
Cancelling a booking
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2020
Rebooking
You can easily rebook using the booking overview.
If the rebooking button does not appear it could be for
one of the following reasons:
•the time limit for changing bookings has already
passed
•the hotel is fully booked
•the function that allows bookings to be changed may
not be technically possible in the hotel, or the hotel will
not accept changes to the system
Our Service Centre is always ready to help!
E-mail: service@hotel.de or call free on:
00800 112 112 00.
Rebooking
Please verify the prices and conditions as these may be altered due to
a change in the booking.
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Booking representative
HOTEL INFO recommends that you appoint a
booking representative when you are away.
Booking representatives
•can be nominated by the travellers themselves.
There is no limit to the number of booking
representatives.
•You may also receive an e-mail request from a
colleague who wishes to represent you.
Booking representative
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Booking representative
Enter the e-mail address of your colleague here to
appoint them as a representative. You may also add
comments.
In the next step you can determine whether your
booking representative is authorised to use your
credit card for hotel bookings. Delete the
representative as required.
Appointing a booking representative
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Booking representatives
Becoming a booking representative
Send a request to the traveller for whom
you wish to make hotel bookings.
Your traveller will receive an e-mail which informs
him/her that you would like to be authorised as a
booking representative.
This has to be confirmed by simply clicking on the
link and logging on to the application. When this
process is completed you will receive a confirmation
e-mail.
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Booking representatives
Booking representative bookings overview
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Your booking overview allows you to select bookings
made for others using the drop-down menu.
These bookings can be selected and changed if
necessary.
An example of a representative group:
Both booking representatives have access to the
bookings
of the traveller, including those made by the traveller
themselves.
Traveller's Booking
representativeRepresentative
function
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Contact
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HOTEL DE GmbHc/o Hotel Reservation ServiceRobert Ragge GmbH
Breslauer Platz 450668 KölnGermany
Email info@dhr-hotels.info
www.hotel.de www.hotel.info