BlueStar’s Technical Services BlueStar’s Technical Services Value Add & Technical Support Work Group Value Add & Technical Support Work Group

Preconfigure Bar code ScannersReceipt PrintersLabel PrintersMSR’s and MICR readers

Preconfigure Bar code ScannersReceipt PrintersLabel PrintersMSR’s and MICR readers

Build Out Of Stock ItemsPrinters – POS and BarcodeScanners & Scanner Kits

Build Out Of Stock ItemsPrinters – POS and BarcodeScanners & Scanner Kits

Configure Point-Of-Sale SystemsLoad Software applicationsStage Turnkey SolutionsInstall Additional HardwareGold Disking (Master Images)

Configure Point-Of-Sale SystemsLoad Software applicationsStage Turnkey SolutionsInstall Additional HardwareGold Disking (Master Images)

Custom Configuration Area

Custom Configuration Area

Custom Configuration Area

Custom Configuration Area

Drive/Media Burn CenterDrive/Media Burn Center

Setting up POS RolloutSetting up POS Rollout

Thin Client POS RolloutThin Client POS Rollout

Custom Configuration in Process

Custom Configuration in Process

Packing POS WorkstationsPacking POS Workstations

Value Add & Technical Support Work Group

AIDC and Mobile ComputersUpgrade Operating Systems and Radio FirmwareInstall and configure customer supplied softwareConfigure mobile computers and access points to customer specificationsAssist customers in developing their proprietary software and installing said softwareWI-FI – Activation and configuration of cellular radios in mobile computersCertified to reconfigure I-Safe mobile computers (Bartec)

BlueStar Technical Support Pre-Sales and Post Sale Technical Support Tier 1 support for most hardware lines, Tier 2 for Select lines.Multi-Lingual Support LinesOn Line Resources (Download Center)Experienced Technical Support Personnel

All Value Add work is performed in an ESD safe environment

Repair ServicesFactory authorized in warranty repair services for select linesOut of warranty repair services for most lines.BlueStar Canada - service depot center in MontrealBlueStar Europe – repair center is located at our Usingen, Germany location

Technical Support Call CenterTechnical Support Call Center

Technical Support Call CenterTechnical Support Call Center

Value Add & Technical Support Work Group

Value Add & Technical Support Work Group

BlueStar is committed to providing its customers withtotal POS, AIDC, RFID and mobility solutions. TheBlueStar Technical Services department works with ourcustomers to make sure we truly understand their requirements.

There is only one answer to a customer inquiry: “What do you need us to do?”