Post on 08-Jul-2015
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Beyond the LMS: Building a Virtual Learning Strategy
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Speaker: Tom Masotto Vice President, Virtual Learning Strategy ON24 INC. Moderator: Kellye Whitney Associate Editorial Director Chief Learning Officer magazine
Beyond the LMS: Building a Virtual Learning Strategy
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Kellye Whitney Associate Editorial Director Chief Learning Officer magazine
Beyond the LMS: Building a Virtual Learning Strategy
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Tom Masotto Vice President, Virtual Learning Strategy ON24 INC.
Beyond the LMS: Building a Virtual Learning Strategy
Beyond the LMS Building a Virtual Learning Strategy
Tom Masotto Vice President Virtual Learning Strategies
12 | ©2013 ON24, Inc.
• What’s Driving Virtual Learning?
• Case Studies & Benefits
• Key Components of a Virtual Learning Strategy
Topics
13 | ©2013 ON24, Inc.
Challenges: Global Workforce
Over 36% of learning professionals say “global workforce” is one of their biggest training challenges.
ON24 Survey of Learning Professionals, 2012
14 | ©2013 ON24, Inc.
Challenges: Learner Engagement
Over 85% of learning leaders said “improving engagement” is a key reason for incorporating virtual learning environments.
Training Industry Survey, 2013
15 | ©2013 ON24, Inc.
Challenges: Millennial Expectations
In 2020, Millennials projected to be 50% of the US workforce
16 | ©2013 ON24, Inc.
• Our LMS looks static and ugly
• Our LMS is confusing for users to navigate
• Our LMS doesn’t invitingly display course titles and demos
• Our LMS does not have a mobile app (nor is it optimized for mobile)
Challenges: LMS Usability
Source: “12 Common Complaints about Learning Management Systems”, Allison Bickford.
Four of the Top 12 LMS complaints relate to “Usability”
Enhancing the LMS Experience
Administration and Reporting
Content Creation
Learner Experience
Existing LMS Platforms
Course/Assessment Authoring Tools
Virtual Learning Environments
18 | ©2013 ON24, Inc.
Virtual Learning Environments: Application Areas
New Hire Onboarding
Leadership Development
Sales / Partner Training
Employee Learning
19 | ©2013 ON24, Inc.
Marriott: New Hire Onboarding
20 | ©2013 ON24, Inc.
• Objective – Provide new college hires in 73 countries a platform that helps
accelerate their career development and sets them up for success
• Problem – Multiple paper-based onboarding programs – Inconsistent messaging and training
• Solution – Virtual onboarding environment in 22 languages – Live webcasts and e-learning to deliver global training – Scheduled chats with executives to reinforce principles – Global consistency with options for regional training
• Return on Investment – Shorter time-to-productivity & increased retention of future leaders
Marriott: New Hire Onboarding
21 | ©2013 ON24, Inc.
Sodexo: Sales Enablement
22 | ©2013 ON24, Inc.
• Objective – Bring together 4,500 US-based sales managers to communicate and
share learning around specific topics
• Problem – Increase training frequency, attendance and participation – Reduce training costs
• Solution – Virtual leadership environment with webcasts & scheduled Q&A – “Waves” of self-paced training to encourage return visits – Virtual president’s club to recognize team member successes
• Return on Investment – $1.4 million in cost savings annually
Sodexo: Sales Enablement
23 | ©2013 ON24, Inc.
PwC: Leadership Training
24 | ©2013 ON24, Inc.
• Objective – Host a virtual tax conference for over 650 executives to unite and
educate teams while delivering a first-class online experience
• Problem – Needed online format for cost cutting and executive time constraints – Deliver same high-quality content and networking opportunities
• Solution – Virtual environment with live educational webcasts – Departmental booths focusing on key training topics – Strongly encouraged participation in networking and Q&A sessions
• Return on Investment – Over $1 million in cost savings and 80% recommendation rate – Higher participation from senior partners and subject matter experts
PwC: Leadership Training
25 | ©2013 ON24, Inc.
How are you using virtual learning today (select all that apply)? A. Onboarding B. Leadership development C. Sales / partner training D. General employee training E. Other virtual training F. Not using virtual learning today
Poll #1 (select all that apply)
26 | ©2013 ON24, Inc.
Key Components of a Virtual Learning Strategy
Intuitive & Engaging
Game-Based Learning
Social & Interactive
Formal & Informal
27 | ©2013 ON24, Inc.
Design a familiar, welcoming environment
28 | ©2013 ON24, Inc.
Keep it simple
Design clear, logical navigation
Provide navigation between your virtual locations tailored to your audience, use case and personal preferences.
30 | ©2013 ON24, Inc.
Support multiple languages
31 | ©2013 ON24, Inc.
Optimize for tablets & mobile phones
32 | ©2013 ON24, Inc.
Make it “fun”
33 | ©2013 ON24, Inc.
Improve engagement with interactive content
34 | ©2013 ON24, Inc.
Key Components of a Virtual Learning Strategy
Intuitive & Engaging
Game-Based Learning
Social & Interactive
Formal & Informal
35 | ©2013 ON24, Inc.
39% of learning leaders plan to incorporate social networking tools into their talent development programs.
• Popular social media
• Enterprise networking
• Idea storming
• Group discussions
Significant interest in social learning
Training Industry Survey, 2013
36 | ©2013 ON24, Inc.
Incorporate Twitter and LinkedIn
While social networking is best known for Facebook, Twitter and LinkedIn are most appropriate for talent development programs.
37 | ©2013 ON24, Inc.
LinkedIn is most popular choice for executives
38 | ©2013 ON24, Inc.
Leverage your enterprise networking tools
Enterprise social networking enables communications and sharing of information between a company’s employees.
39 | ©2013 ON24, Inc.
Offer multiple options for interactions
Ad hoc group discussions allow learners to informally interact, share ideas, and learn from others.
40 | ©2013 ON24, Inc.
Encourage discussion via thoughtful questions
Idea storming enables the gathering and prioritization of ideas and comments contributed by learners.
41 | ©2013 ON24, Inc.
Offer forums for asynchronous discussions
Message boards or forums allow threaded discussions in the form of posted messages around a common set of topics
42 | ©2013 ON24, Inc.
Make experts easy to locate
An expertise directory is a searchable list that includes employees’ areas of professional expertise
43 | ©2013 ON24, Inc.
Key Components of a Virtual Learning Strategy
Intuitive & Engaging
Game-Based Learning
Social & Interactive
Formal & Informal
44 | ©2013 ON24, Inc.
Associate points with learning activities
Contests can be used to bring learners into virtual environments, drive specific activities, and encourage networking.
45 | ©2013 ON24, Inc.
Drive optional learning using contests
46 | ©2013 ON24, Inc.
Drive learning using individual competitions
47 | ©2013 ON24, Inc.
Drive learning using team-based competitions
48 | ©2013 ON24, Inc.
Add game designs to your virtual environment
49 | ©2013 ON24, Inc.
Add scavenger hunts to your virtual training
50 | ©2013 ON24, Inc.
Key Components of Virtual a Learning Strategy
Intuitive & Engaging
Game-Based Learning
Social & Interactive
Formal & Informal
51 | ©2013 ON24, Inc.
Provide formal training in virtual classrooms
52 | ©2013 ON24, Inc.
Blend with self-paced training
53 | ©2013 ON24, Inc.
Augment with quarterly town hall meetings
54 | ©2013 ON24, Inc.
Add peer collaboration in breakout rooms
Virtual breakout rooms provide secure locations for cohorts to network, interact, share information, and jointly work on projects.
55 | ©2013 ON24, Inc.
Incorporate industry blogs
Industry blogs are useful for sharing knowledge, perspectives and information to internal and external audiences
56 | ©2013 ON24, Inc.
Learn from experts in informal discussions
Webcam scheduled discussions allow coaches, mentors and experts to share perspectives and answer questions
57 | ©2013 ON24, Inc.
Add coaching & mentoring via 1:1 interactions
One-to-one chat allows personal communications between learners, coaches, mentors and others.
58 | ©2013 ON24, Inc.
Would you like to learn more about how organizations are using virtual learning environments?
A. Yes B. No
Poll #2 (select one)
59 | ©2013 ON24, Inc.
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