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Beyond the LMS: Building a Virtual Learning Strategy

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Speaker: Tom Masotto Vice President, Virtual Learning Strategy ON24 INC. Moderator: Kellye Whitney Associate Editorial Director Chief Learning Officer magazine

Beyond the LMS: Building a Virtual Learning Strategy

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Tools You Can Use V SHOW Explore the Virtual Learning Edge to see how a virtual learning environment can improve your company’s training programs.

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Kellye Whitney Associate Editorial Director Chief Learning Officer magazine

Beyond the LMS: Building a Virtual Learning Strategy

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Tom Masotto Vice President, Virtual Learning Strategy ON24 INC.

Beyond the LMS: Building a Virtual Learning Strategy

Beyond the LMS Building a Virtual Learning Strategy

Tom Masotto Vice President Virtual Learning Strategies

12 | ©2013 ON24, Inc.

• What’s Driving Virtual Learning?

• Case Studies & Benefits

• Key Components of a Virtual Learning Strategy

Topics

13 | ©2013 ON24, Inc.

Challenges: Global Workforce

Over 36% of learning professionals say “global workforce” is one of their biggest training challenges.

ON24 Survey of Learning Professionals, 2012

14 | ©2013 ON24, Inc.

Challenges: Learner Engagement

Over 85% of learning leaders said “improving engagement” is a key reason for incorporating virtual learning environments.

Training Industry Survey, 2013

15 | ©2013 ON24, Inc.

Challenges: Millennial Expectations

In 2020, Millennials projected to be 50% of the US workforce

16 | ©2013 ON24, Inc.

• Our LMS looks static and ugly

• Our LMS is confusing for users to navigate

• Our LMS doesn’t invitingly display course titles and demos

• Our LMS does not have a mobile app (nor is it optimized for mobile)

Challenges: LMS Usability

Source: “12 Common Complaints about Learning Management Systems”, Allison Bickford.

Four of the Top 12 LMS complaints relate to “Usability”

Enhancing the LMS Experience

Administration and Reporting

Content Creation

Learner Experience

Existing LMS Platforms

Course/Assessment Authoring Tools

Virtual Learning Environments

18 | ©2013 ON24, Inc.

Virtual Learning Environments: Application Areas

New Hire Onboarding

Leadership Development

Sales / Partner Training

Employee Learning

19 | ©2013 ON24, Inc.

Marriott: New Hire Onboarding

20 | ©2013 ON24, Inc.

• Objective – Provide new college hires in 73 countries a platform that helps

accelerate their career development and sets them up for success

• Problem – Multiple paper-based onboarding programs – Inconsistent messaging and training

• Solution – Virtual onboarding environment in 22 languages – Live webcasts and e-learning to deliver global training – Scheduled chats with executives to reinforce principles – Global consistency with options for regional training

• Return on Investment – Shorter time-to-productivity & increased retention of future leaders

Marriott: New Hire Onboarding

21 | ©2013 ON24, Inc.

Sodexo: Sales Enablement

22 | ©2013 ON24, Inc.

• Objective – Bring together 4,500 US-based sales managers to communicate and

share learning around specific topics

• Problem – Increase training frequency, attendance and participation – Reduce training costs

• Solution – Virtual leadership environment with webcasts & scheduled Q&A – “Waves” of self-paced training to encourage return visits – Virtual president’s club to recognize team member successes

• Return on Investment – $1.4 million in cost savings annually

Sodexo: Sales Enablement

23 | ©2013 ON24, Inc.

PwC: Leadership Training

24 | ©2013 ON24, Inc.

• Objective – Host a virtual tax conference for over 650 executives to unite and

educate teams while delivering a first-class online experience

• Problem – Needed online format for cost cutting and executive time constraints – Deliver same high-quality content and networking opportunities

• Solution – Virtual environment with live educational webcasts – Departmental booths focusing on key training topics – Strongly encouraged participation in networking and Q&A sessions

• Return on Investment – Over $1 million in cost savings and 80% recommendation rate – Higher participation from senior partners and subject matter experts

PwC: Leadership Training

25 | ©2013 ON24, Inc.

How are you using virtual learning today (select all that apply)? A. Onboarding B. Leadership development C. Sales / partner training D. General employee training E. Other virtual training F. Not using virtual learning today

Poll #1 (select all that apply)

26 | ©2013 ON24, Inc.

Key Components of a Virtual Learning Strategy

Intuitive & Engaging

Game-Based Learning

Social & Interactive

Formal & Informal

27 | ©2013 ON24, Inc.

Design a familiar, welcoming environment

28 | ©2013 ON24, Inc.

Keep it simple

Design clear, logical navigation

Provide navigation between your virtual locations tailored to your audience, use case and personal preferences.

30 | ©2013 ON24, Inc.

Support multiple languages

31 | ©2013 ON24, Inc.

Optimize for tablets & mobile phones

32 | ©2013 ON24, Inc.

Make it “fun”

33 | ©2013 ON24, Inc.

Improve engagement with interactive content

34 | ©2013 ON24, Inc.

Key Components of a Virtual Learning Strategy

Intuitive & Engaging

Game-Based Learning

Social & Interactive

Formal & Informal

35 | ©2013 ON24, Inc.

39% of learning leaders plan to incorporate social networking tools into their talent development programs.

• Popular social media

• Enterprise networking

• Idea storming

• Group discussions

Significant interest in social learning

Training Industry Survey, 2013

36 | ©2013 ON24, Inc.

Incorporate Twitter and LinkedIn

While social networking is best known for Facebook, Twitter and LinkedIn are most appropriate for talent development programs.

37 | ©2013 ON24, Inc.

LinkedIn is most popular choice for executives

38 | ©2013 ON24, Inc.

Leverage your enterprise networking tools

Enterprise social networking enables communications and sharing of information between a company’s employees.

39 | ©2013 ON24, Inc.

Offer multiple options for interactions

Ad hoc group discussions allow learners to informally interact, share ideas, and learn from others.

40 | ©2013 ON24, Inc.

Encourage discussion via thoughtful questions

Idea storming enables the gathering and prioritization of ideas and comments contributed by learners.

41 | ©2013 ON24, Inc.

Offer forums for asynchronous discussions

Message boards or forums allow threaded discussions in the form of posted messages around a common set of topics

42 | ©2013 ON24, Inc.

Make experts easy to locate

An expertise directory is a searchable list that includes employees’ areas of professional expertise

43 | ©2013 ON24, Inc.

Key Components of a Virtual Learning Strategy

Intuitive & Engaging

Game-Based Learning

Social & Interactive

Formal & Informal

44 | ©2013 ON24, Inc.

Associate points with learning activities

Contests can be used to bring learners into virtual environments, drive specific activities, and encourage networking.

45 | ©2013 ON24, Inc.

Drive optional learning using contests

46 | ©2013 ON24, Inc.

Drive learning using individual competitions

47 | ©2013 ON24, Inc.

Drive learning using team-based competitions

48 | ©2013 ON24, Inc.

Add game designs to your virtual environment

49 | ©2013 ON24, Inc.

Add scavenger hunts to your virtual training

50 | ©2013 ON24, Inc.

Key Components of Virtual a Learning Strategy

Intuitive & Engaging

Game-Based Learning

Social & Interactive

Formal & Informal

51 | ©2013 ON24, Inc.

Provide formal training in virtual classrooms

52 | ©2013 ON24, Inc.

Blend with self-paced training

53 | ©2013 ON24, Inc.

Augment with quarterly town hall meetings

54 | ©2013 ON24, Inc.

Add peer collaboration in breakout rooms

Virtual breakout rooms provide secure locations for cohorts to network, interact, share information, and jointly work on projects.

55 | ©2013 ON24, Inc.

Incorporate industry blogs

Industry blogs are useful for sharing knowledge, perspectives and information to internal and external audiences

56 | ©2013 ON24, Inc.

Learn from experts in informal discussions

Webcam scheduled discussions allow coaches, mentors and experts to share perspectives and answer questions

57 | ©2013 ON24, Inc.

Add coaching & mentoring via 1:1 interactions

One-to-one chat allows personal communications between learners, coaches, mentors and others.

58 | ©2013 ON24, Inc.

Would you like to learn more about how organizations are using virtual learning environments?

A. Yes B. No

Poll #2 (select one)

59 | ©2013 ON24, Inc.

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