Best Practices for Managing SaaS Applications

February 29, 2012

Agenda• Facts about SaaS• Best Practices• Demo• Q&A

Housekeeping

• Presentation will last 45 minutes• Submit questions via the chat window• Slides will be made available tomorrow

Featured speaker

Oren EliasCEOCorrelsense

FACTS ABOUT SAAS

Fact 1: SaaS market is growing fast

SaaS market $40 billion by 2014, 34% of new biz software 

- IDC research

2014: $40B

Salesforce.com

• In Q4 2011– Revenue: $600M

– 100 deals >$1M

– Nine deals > $10M

- Zdnet Feb 24, 2012

Fact 2: SaaS adoption is growing

• Google Apps: 40 million active users

Fact 3: Yet SaaS is not always easier

“Large organizations still prefer on-

premises or hosted applications due to

process complexity, data integration

requirements, advanced analytics and the

need for industry functionality”

- Gartner Nov 2011

• What is IT’s role?• Should IT be bypassed?• How should IT work with SaaS vendors?

Fact 4: SaaS changes IT’s role

BEST PRACTICES

1. See the big picture

• Define requirements• Functionality• Data security• Stakeholder buy-in• Change management• Identify gaps

2. Plan in advance of all needs

• Compliance• Business Intelligence• Integration• Security

Compliance - Cloudlock

• Cloud data protection solution• Protects data in Google Apps• Reduces risk and liability

BI for SalesForce - GoodData

• BI Platform as a Service• Quick integration• 11,000 businesses

Security – Ping Identity

• Cloud identity management solutions• Secure and standards-based• Centralized cloud access control

Integration - Jitterbit

• Data integration • Between cloud, SaaS, and on-premise• Low cost and easy UI

3. Plan for application support

4. Tools to measure performance

5. Today: SLAs mean little

You!

Example: Gmail outages

Response time vs. uptime

• Uptime doesn’t give full story• Ask for metrics that are based on response time

6. Need tools for SaaS and on premise

7. APM tool to manage and monitor

• Clip art

End-User Experience Monitoring

Dashboard for Application Owners

Know what is slow

Compare performance over time

Track Performance Across Geographies

Automated Reports

To Summarize

• To manage SaaS effectively:– See the big picture

– Plan in advance for all needs

– Plan for application support

– Tools to measure performance

– Today: SLAs mean little

– Need tools for SaaS and on premise

– APM tools to manage and monitor

Questions?

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More information:

info@correlsense.comwww.correlsense.com/demo

www.real-user-monitoring.com