Best Practices for Managing SaaS Applications
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Best Practices for Managing SaaS Applications February 29, 2012
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The proliferation of SaaS applications like Salesforce.com is creating a host of new management challenges. For example, how do you measure the performance of applications you don’t host? What real-time data do you have to communicate with business stakeholders? How will you know if SLA commitments are being met? Join us for a webinar exploring the best practices for managing SaaS applications, including: *Important ways that the management of SaaS and hosted application management differ *The unique challenges of supporting enterprise SaaS applications *Case studies demonstrating new techniques and tools for measuring the performance of hosted applications like Salesforce.com
Transcript of Best Practices for Managing SaaS Applications
Best Practices for Managing SaaS Applications
February 29, 2012
Agenda• Facts about SaaS• Best Practices• Demo• Q&A
Housekeeping
• Presentation will last 45 minutes• Submit questions via the chat window• Slides will be made available tomorrow
Featured speaker
Oren EliasCEOCorrelsense
FACTS ABOUT SAAS
Fact 1: SaaS market is growing fast
SaaS market $40 billion by 2014, 34% of new biz software
- IDC research
2014: $40B
Salesforce.com
• In Q4 2011– Revenue: $600M
– 100 deals >$1M
– Nine deals > $10M
- Zdnet Feb 24, 2012
Fact 2: SaaS adoption is growing
• Google Apps: 40 million active users
Fact 3: Yet SaaS is not always easier
“Large organizations still prefer on-
premises or hosted applications due to
process complexity, data integration
requirements, advanced analytics and the
need for industry functionality”
- Gartner Nov 2011
• What is IT’s role?• Should IT be bypassed?• How should IT work with SaaS vendors?
Fact 4: SaaS changes IT’s role
BEST PRACTICES
1. See the big picture
• Define requirements• Functionality• Data security• Stakeholder buy-in• Change management• Identify gaps
2. Plan in advance of all needs
• Compliance• Business Intelligence• Integration• Security
Compliance - Cloudlock
• Cloud data protection solution• Protects data in Google Apps• Reduces risk and liability
BI for SalesForce - GoodData
• BI Platform as a Service• Quick integration• 11,000 businesses
Security – Ping Identity
• Cloud identity management solutions• Secure and standards-based• Centralized cloud access control
Integration - Jitterbit
• Data integration • Between cloud, SaaS, and on-premise• Low cost and easy UI
3. Plan for application support
4. Tools to measure performance
5. Today: SLAs mean little
You!
Example: Gmail outages
Response time vs. uptime
• Uptime doesn’t give full story• Ask for metrics that are based on response time
6. Need tools for SaaS and on premise
7. APM tool to manage and monitor
• Clip art
End-User Experience Monitoring
Dashboard for Application Owners
Know what is slow
Compare performance over time
Track Performance Across Geographies
Automated Reports
To Summarize
• To manage SaaS effectively:– See the big picture
– Plan in advance for all needs
– Plan for application support
– Tools to measure performance
– Today: SLAs mean little
– Need tools for SaaS and on premise
– APM tools to manage and monitor
Questions?
Get your free copy SharePath RUM today!
More information:
[email protected]/demo
www.real-user-monitoring.com
