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Benchmarking ITAM: Understand and grow your organization's

Asset Management maturity

The Asset Manager’s Challenge“It’s clear that we are

struggling without effective Asset Management, but how do I convince my CIO?”

“ITAM isn’t a hot topic for my company”

The Asset Manager’s Challenge• “How can I build an effective

business case for investment in IT Asset Management?”

• “How can I identify where to target my ITAM budget for the best possible results?”

The Asset Manager’s Challenge• “ITIL assessment tells us a

lot about our organization’s ITSM maturity, but it doesn’t help us to reflect our achievements in operational IT Asset Management”

The Current Landscape• Benchmarking is well

established in IT... in some areas.

• Key frameworks have evolved with limited reference to ITAM.

• IT Service Management– ITIL, ISO 20000

• IT Governance– COBIT

The Current Landscape • Well-established,

trusted assessments have supported organizational maturity for many years.

e.g:• PinkVerify• COBIT Process Assessment

Model

Why Benchmark?• Understand where you

and where you can be.• Build a stronger case for

ITAM investment.• Get budget, and spend

it more effectively.

• Align your business with your peers, to understand how you are performing.

• Show your business what you are achieving.

Getting Started• Define maturity levels.

• Define the scope.

• Define measurement detail

Define Maturity Levels

LEVEL 1: Immature LEVEL 2: Control LEVEL 3: Established LEVEL 4: Optimized

• A simple set of measures enabling consistent, summarized ranking across a range of assessments:

• Build a clear, generic profile of each maturity level:

Define Maturity Levels

LEVEL 1: Immature LEVEL 2: Control LEVEL 3: Established LEVEL 4: Optimized

Little or no effective management, process

or automation.

Evidence of established processes, automation

and management.Partial coverage and

value realisation.Some automation.

Fully established and comprehensive

processes. Centralized data repository.

Significantautomation.

Best-in class processes, tools and results.

Integral part of wider business decision

support and strategy. Extensive automation.

Getting Started• Define maturity levels.

• Define the scope.

• Define measurement detail

STRUCTURAL

Define the Scope

Processes Tools

Compliance Environmental

Data

Value

DELIVERY

• Broad categories in which we want to measure maturity:

Define the Scope• Break each category down into a few component parts:

Structural – Data:

Coverage Proportion of IT Assets under management

Single Viewpoint Proportion of IT Assets held in single central repository

Accuracy Accuracy of data in the IT Asset repository

Asset Characteristics Depth and breadth of Asset and supporting data

Define the ScopeStructural - Processes

Asset Processes Maturity Level of IT Asset Management processes

Standardization Degree of usage of standard Asset processesSoftware License Mgt Effectiveness of management of Software LicensesSupplier Management Effectiveness of management of Asset suppliers

Structural - Tools

Asset Repository Effectiveness of the IT Asset Repository

Automation Degree of embedded automation in ITAM processes

Define the Scope

Delivery - Compliance

Regulatory compliance Compliance against external regulation

Software license Compliance against software usage entitlement

Delivery – Value

Asset Re-Use Effectiveness of ITAM in avoiding unnecessary purchases

Supplier optimization Benefits realised through effective ITAM supplier mgt

ITAM efficiency Cost effectiveness of the ITAM operation

Decision support Contribution of ITAM to wider IT planning and strategy

Getting Started• Define maturity levels.

• Define the scope.

• Define measurement detail

Define Measurement Detail• Establish clear levels of maturity for each discipline:

LEVEL 1: Immature LEVEL 2: Control LEVEL 3: Established LEVEL 4: Optimized

Little or no effective management of the organization’s IT Assets.

Key parts of the IT Asset estate under management, but some significant gaps remaining

Majority of the IT Asset estate is under management, with few gaps

Entire IT Asset estate under full management by the ITAM function.

DATA (structural): COVERAGE

Define Measurement DetailComponent Description Level 1

IMMATURELevel 2CONTROL

Level 3 ESTABLISHED

Level 4OPTIMIZED

Score

Coverage Proportion of IT Assets under management

Little or no effective management of the organization’s IT Assets.

Key parts of the IT Asset estate under management, but some significant gaps remaining

Majority of the IT Asset estate is under management, with few gaps

Entire IT Asset estate under full management by the ITAM function.

3

Single Viewpoint

Proportion of IT Assets held in single central repository

Asset data in disparate systems with little knowledge of definitive source of data on each asset.

Recognized single source of Asset data, but not all data effectively consolidated into it.

Core data on IT Assets accessed via single, definitive source of data.

Comprehensive single source of Asset data, including all data on assets, plus service and contractual dependencies.

2

Etc...

DATA (structural): COVERAGE

Leveraging the ResultsComponent Description Level 1

IMMATURELevel 2CONTROL

Level 3 ESTABLISHED

Level 4OPTIMIZED

Score

Asset Re-Use Effectiveness of ITAM in avoiding unnecessary purchases

Procurement is uncontrolled and reactive: User requests typically result in new purchases

Some degree of IT asset inventory, reclamation, and re-use, but not comprehensive

Asset requests typically fulfilled from spare/reclaimed inventory whenever possible

Highly proactive avoidance of unnecessary purchase, supported by ITAM processes and systems.

1

DATA (structural): COVERAGE

Monthly IT equipment spend: $100k

Percentage of purchases avoidable through re-use: 20%

Implementation of effective asset repository and reclamation process could save $240k per annum in unnecessary equipment purchases

What We Gain...• STRUCTURE

– We can plan and measure our efforts to deliver improvements in key areas.We know we are planning effectively.

• CONFIDENCE– Our business cases to our CIO are backed up by solid analysis and evidence.

It’s a strong case, and we know it.

• PROFILE– The ITAM function can show the business the benefits it is delivering.

People realise the importance of IT Asset Management.

Questions and Answers?

Jon HallLead Product Manager – Asset Management.

BMC Software. jon_hall@bmc.com