ATS Service Overview v16

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Transcript of ATS Service Overview v16

ATS SERVICES OVERVIEWPresented by:Keith Lukes

Wednesday, September 24, 2014

Founded in 1985Caterpillar Venture CapitalMaintenance and Support HeritageGlobal OperationsPrivately HeldOver 3000 Employees GloballySix Sigma and ITIL Methodologies

ATS Overview

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Peoria, IL – Corporate HeadquartersSchaumburg, IL – IT Services HeadquartersGreenville, SCLivonia, MIMonterrey, MexicoNorthamptonshire, UK

ATS Corporate Offices

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WHAT WOULD THE EXPERIENCE BE LIKE

IF WE CALLED YOUR SERVICE DESK ?

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Our highly trained staff, mature business processes and industry leading tools allow us to deliver services that will manage and secure every aspect of your environment from desktop PCs to mobile devices to cloud based applications.

Lower Your IT Costs

Maximize System Uptime

Improve Network and System Performance

Secure and Protect Your Data

Predictable IT Budgeting

Make Informed Business Decisions

Focus on Your Core Business

HOW ARE YOU MANAGING AND DEPLOYING THE

COMPUTERS, MOBILE DEVICES, AND IT

ASSETS USED BY YOUR EMPLOYEES?

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HOW ARE YOU MANAGING YOURMOBILE DEVICES

AND APPLICATIONS?

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ARE YOU PROACTIVELY

MONTORING AND MANAGING YOUR

INFRASTRUCTURE?

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WHAT PROCESSES AND TECHNOLOGIES ARE IN PLACE TO ENSURE YOUR BUSINESS

APPLICATIONS AND DATA ARE AVAILABLE

FOR YOUR USERS AND CUSTOMERS?

+ Offsite Storage and Local Retention

+ Activated Backup Environment in Powered Down Standby State

+ Fully Replicated Systems in Ready State

+ Hosted Applications in a Managed Cloud Environment

+ Full Cloud-Based or Private Infrastructure Hosting and Application Support

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IS YOUR IT STAFF EFFECTIVELY

INTERACTING WITH YOUR END-

USERS AND TRACKING ITS

WORK?

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