Post on 21-Apr-2015
Scenario Overview BP Auto V1.600
A71: Warranty Processing with Returnable Parts
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Overview
Scenario – A71 Warranty Processing with Returnable Parts
This scenario is made up of several building blocks containing the preconfiguration required for the Warranty Processing with Returnable Parts scenario. Building blocks can help you to implement the solution and put into production quickly.
To illustrate the scenario presented in this overview document, the business view, the interaction view, and the component view, provide three different perspectives on the business scenario.
Business View
The business view shows the business partners participating in the Warranty Processing with Returnable Parts scenario, the business environment, and the business requirements, and benefits for the parties involved.
Interaction View
The interaction view shows the business landscape, process flow, and explains the detailed steps required to carry out the scenario.
Technical View
The technical view shows the key functions available in the Warranty Processing with Returnable Parts scenario.
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Business View
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Information Synchronization between Dealer, Importer and OEM
Information Synchronization Solution for Dealer, Importer and OEM in SAP BP
Simple warranty claim administration Warranty validation check Automatic change of the returnable parts status Quality Management Integration Communication between processor and reimburser via EDI
Customers
The customer has a problem with their vehicle and returns to their dealer to have the problem repaired.
The dealer (claimant) completes the repairs for the end customer and makes a claim with the processor by phone or fax for the parts replaced, and labor costs incurred.
On the basis of this call or fax, the warranty processor of the importer or distributor, creates the warranty claim manually in the system. Meanwhile, the claimant is provided with a credit memo immediately and the claim is then sent to the reimburser later.
DealerImporterOEM / Supplier
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
CustomerCustomer: 7101
Dealer (Claimant)OEM/Supplier(Reimburser)
Warranty Claim (EDI)
Material: A71-1000_SAL
Claimant: 7102
Vendor: V7102
Warranty Claim
Vendor: V7102 (EDI) V7103
Importer/Distributor(Processor)
Customer: 7102
Warranty Claim
Mail/Fax/Telephone Materials:
A71-1000_SALA71-1001_SALA71-1101_SAL
Claimant: 7101
Reimbursers:V7102 (EDI)V7103
Materials: A71-1001_SALA71-1101_SAL
Claimant: 7102
Vendor: V7103
Report Warranty Claim 1
Create Warranty Claimfrom Claimant
1
A71 - Warranty Processing with Returnable Parts
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
CustomerCustomer: 7101
Dealer (Claimant)OEM/Supplier(Reimburser)
Warranty Claim (EDI)
Material: A71-1000_SAL
Claimant: 7102
Vendor: V7102
Warranty Claim
Vendor: V7102 (EDI) V7103
Importer/Distributor(Processor)
Customer: 7102
Warranty Claim
Report Warranty Claim
Create Warranty Claimfrom Claimant
1
1
Check warranty validity
Materials: A71-1000_SALA71-1001_SALA71-1101_SAL
Claimant: 7101
Reimbursers:V7102 (EDI)V7103
Materials: A71-1001_SALA71-1101_SAL
Claimant: 7102
Vendor: V7103
Report Warranty Claim 1
Create Warranty Claimfrom Claimant
1
Check warranty validity
Message to ClaimantMessage to Claimant
Credit Memo for Claimant
2
2
Credit Memo
Credit Memo for Claimant 2
Credit Memo2
Send Part back
3
3
Change Warranty Claim/generate new release
Send Part back 3
Change Warranty Claim/generate new release
3
Return Part to StockReturn Part to Stock
Create free DeliveryCreate free Delivery
Create Warranty Claim/Return the parts 4
4 Check Warranty Claim
Create Warranty Claim/Return the parts 4
Check Warranty Claim4
Make claim decisionMake claim decision
Send backClaim confirmation 5
5 Claim Confirmed
Send backClaim confirmation 5
Claim Confirmed5
Create Debit Memo
6
6
Debit Memo
Create Debit Memo 6
Debit Memo6
Send final OC version 7
7 Receive WarrantyResult
7 Receive WarrantyResult
7Send final OC version
A71 - Warranty Processing with Returnable Parts
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Interaction View
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Processor (Importer / Distributor)
Create warranty claim from claimant
Create the free delivery to return the part to reimburser
Send the warranty claim to reimburser and return the parts
The claim is confirmed with a new version
Debit memo to reimburser
Claimant ( Dealer )(Information Only)
Claimant reports the warranty claim
Claimant receives warranty result
Reimburser (OEM / Supplier)
Send back the claim confirmation
Debit Memo
Claimant sticks the claim number on the parts and send it back
Check Warranty Validity
Make claim decision
Once the final decision is made, the final OC version is sent to the claimant
Credit Memo is created to Dealer automaticallyCredit Memo
Create Q-notification, put the returnable part into Q stock, and perform the inspection
Check the warranty claimEDI
EDI
A71 Warranty Processing with Returnable Parts: Process Flow
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Reimburser - OEM/Supplier - BP0X
Business BenefitsBusiness Benefits Claimant - DealerProcessor -
Importer/Distributor BP01
Create warranty claim and send out message to the claimant to return the
defected parts
The credit memo is created and confirm the
claim amount
Post the returnable parts to quality inspection
stock
Create a Q-Notification to inform the quality
inspection
Check the warranty validation
Simple warranty claim administration
warranty validation check
Automatic posting to FI after warranty check
Step Description: The dealer helps the end customer to fix the vehicle, and later claim the defected part and labor from the
warranty processing department. The Claim processor creates the warranty claim and asks the dealer to return the defect parts. The SAP Warranty system checks if the warranty is within the validity period, if it passed the check, the credit
memo is created immediately and the claim is then sent to the reimburser (Pre–crediting). After the dealer returns the faulty parts, they are posted to the Quality inspection stock for Quality processing.
Automatic change of the returnable parts status
Integration with QM
A71 Warranty Processing with Returnable Parts: Process Steps 1/3
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Business Benefits Claimant - DealerProcessor -
Importer/Distributor BP01
Reimburser - OEM/Supplier - BP0X
Business Benefits
Process the Q-Notification
Transfer the stock to the unrestricted used stock
Check that the material is now in the unrestricted
used stock
Change the status of return parts claimant to
completed
Create a new warranty version and send to the
manufacturer
Send the defective parts to the manufacturer
Check the sent IDOC status
Different versions in one claim to control the variant data
Step Description: Quality inspection is carried out, and the stock is set to unrestricted use. After checking, the processor will reclaim from the OEM or supplier (reimburser), and send the returnable part
to the reimburser. The processor then sends the claim request to reimburser by EDI and new claim will automatically be created
under Reimburser -OEM/Supplier company code.
Check the inbound claim IDOC status
A71 Warranty Processing with Returnable Parts: Process Steps 2/3
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Business Benefits Claimant - DealerProcessor -
Importer/Distributor BP01
Reimburser - OEM/Supplier - BP0X
Business Benefits
Automatic communication between different warranty parties through IDOC
Process the warranty claim and return to the
processorCheck the inbound claim confirmation status
Create a "From Reimburser" and then a "To Claimant" version of
the claim
Check the amount approved by the
reimburser in the debit memo
Optional : Reverse the version "To Claimant" to
FI
Optional: Post the final version "To Claimant" to
FI
Release the version to the claimant and
complete the claim
Step Description: After the warranty processing at the OEM/Supplier side, a claim confirmation will be sent back to the processor
via EDI. The processor takes the claim confirmation as the final result of the claim processing, and creates a debit
memo for the reimburser. If the amount approved for reimbursement by the reimburser differs from the amount credited to the dealer, the
processor has the option to reverse the original FI posting and then post the final version to FI. The final version is released and the claim is completed either automatically, or via an action.
A71 Warranty Processing with Returnable Parts: Process Steps 3/3
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
OEMs & Suppliers Dealer Network & Customers
Procurement Sales & Distribution Service
Enterprise Management & Support
Sales & Marketing
Brand and Customer Management
Vehicle Lifecycle Management
Channel Management
Leasing
Vehicle Management
Vehicle Planning & Forecasting
Order-to-Delivery
Service Parts Management
Service Parts Planning
Service Parts Execution
Customer Service
Interaction Center
Importer Service Operations
Warranty Management
Fleet Management & Rental
Dealer Business Management
Customer Management
Vehicle Sales and Administration
Vehicle Service
Parts Management
Automotive - Sales & Service Organizations Solution Map
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Technical View
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Key Functions of Warranty Processing with Returnable Parts
Integrated Claim management Integrates the Warranty claim management with Quality management
Communication between processor and reimburser via EDI
Integration with Equipment Management Using Equipment number as warranty claim object.
A71 Warranty Processing with Returnable Parts: Key Functions
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Analytics
Accounting
Pricing
Warranty Claim
Technical Obj./Vehicle
Labor/defect code catalog
Document Mgmt.System
Material Master
Quality Management
Integration of Claim
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Version to ReimburserVersion 2
Version from ReimburserVersion 3
Version from ClaimantVersion 1
Version to ClaimantVersion 4
IDoc/EDI
IDoc/EDI IDoc/EDI
IDoc/EDI
Reimburser OEM / Supplier
Claimant Dealer
RuleEngine
Action ControlPricing
Warranty Process
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Equipment – Screenshot
The equipment record maintains all service and sales related information for a technical object
The warranty period is maintained in the equipment record assigned to the object
Warranty Object - Equipment
SAP AG 2007, A71 - Warranty Processing with Returnable Parts
Versions categories
The different versions are grouped in 4 main categories:
IC Version from Claimant
IV Version from Reimburser
OC Version to Claimant
OV Version to Reimburser
Warranty Versions categories