Post on 02-Jan-2016
A fairy tale story!
Registration Software
Presented by :Dee Agulair, OLLI at the University of Nebraska-LincolnLucy Woodhouse, OLLI @ Furman
Up in the tower, or down in the dungeon—you are suffering…
Complaints from members re: slowness of system
Processing registrations by hand-labor intensiveGrowing membershipMailing costsCan’t get reports you want regarding
membershipCustomer service is lacking.Not in control of YOUR information
Where can you look for help?
Ask OLLIConferences-what are others using? Other University CE programsChoices, choices, choices
Software Grocery Store
Google Registration Software for Continuing Education
Imperisoft, Xenegrade, Aceware, CampusceGet demos
What does your OLLI need?
Better reportingBetter email capabilities to your
membershipEase of registration for members Immediate confirmationLess paperworkOnline registration, back officeSoftware vs. “On a Cloud”Free from University’s IT dept.Your own controlMore efficient use of your staff’s
time
(It’s
okay to
dream…
Cinderella did!)
What to expect…
from the BIG, BAD WOLFSales PitchesPrice OptionsAmenities (like a car…it’ll cost you)Service PackagesBalance costs against time saved.
Emails, phones calls and pitches, OH MY!
…or not!
You’ve picked your Yellow Brick Road
•Data transfer•Customization•Training•Balancing between two systems•Project Management•Password Access
NOW WHAT??
CHANGE,
scary, but can be so good!
Allow staff to be in on design and implementation (Staff)Staff training sessionsOn Website, Brochures, Eblasts, Presentations and
InteractionsMember training sessionsRegistration day supportIf online, make site live but not accessible for a look see
…And NO LOOKING BACK!
Make sure your Goose lays golden eggs…
Appoint a Project ManagerHave a good staff training planHave a good member training planRelationship with ServiceTrouble shooting at homeSet up early, procedures for getting
issues resolved
And they lived happily ever after…
Growth management, A good system will grow with you.
System should decrease time spent on a task, not add time.
Use the system’s capabilities. Don’t blame the system, work with it to solve
issues.If you don’t let your provider know of discontent,
how can they fix it?