A fairy tale story!

Registration Software

Presented by :Dee Agulair, OLLI at the University of Nebraska-LincolnLucy Woodhouse, OLLI @ Furman

Once Upon a Time…

Once Upon a Time…

Up in the tower, or down in the dungeon—you are suffering…

Complaints from members re: slowness of system

Processing registrations by hand-labor intensiveGrowing membershipMailing costsCan’t get reports you want regarding

membershipCustomer service is lacking.Not in control of YOUR information

Where can you look for help?

Ask OLLIConferences-what are others using? Other University CE programsChoices, choices, choices

Software Grocery Store

Google Registration Software for Continuing Education

Imperisoft, Xenegrade, Aceware, CampusceGet demos

What does your OLLI need?

Better reportingBetter email capabilities to your

membershipEase of registration for members Immediate confirmationLess paperworkOnline registration, back officeSoftware vs. “On a Cloud”Free from University’s IT dept.Your own controlMore efficient use of your staff’s

time

(It’s

okay to

dream…

Cinderella did!)

What to expect…

from the BIG, BAD WOLFSales PitchesPrice OptionsAmenities (like a car…it’ll cost you)Service PackagesBalance costs against time saved.

Emails, phones calls and pitches, OH MY!

…or not!

You’ve picked your Yellow Brick Road

•Data transfer•Customization•Training•Balancing between two systems•Project Management•Password Access

NOW WHAT??

CHANGE,

scary, but can be so good!

Allow staff to be in on design and implementation (Staff)Staff training sessionsOn Website, Brochures, Eblasts, Presentations and

InteractionsMember training sessionsRegistration day supportIf online, make site live but not accessible for a look see

…And NO LOOKING BACK!

This will not happen! You will hear from your members.

Make sure your Goose lays golden eggs…

Appoint a Project ManagerHave a good staff training planHave a good member training planRelationship with ServiceTrouble shooting at homeSet up early, procedures for getting

issues resolved

And they lived happily ever after…

Growth management, A good system will grow with you.

System should decrease time spent on a task, not add time.

Use the system’s capabilities. Don’t blame the system, work with it to solve

issues.If you don’t let your provider know of discontent,

how can they fix it?