© 2018 STR, Inc. All Rights Reserved.illustrations: annamarie hudson

Source: H2C The State of Central Reservations Systems study

Just 14% of hotel chains are “fully satisfied” with the function and performance of their central reservation systems. Here are some of the “very important” and “important” functions chains say are missing:

FUNCTION% who says it’s missing

% who says it’s “important” or “very important”

74%

60%

61%

47%

84%

45%THIRD-PARTY INTERFACE

66%

42%

79%

41%

66%

30%

REAL-TIME DISCOUNTS

360˚ PHOTOS

TOUR OPERATOR INTERFACE

REAL-TIME PACKAGING

GEOGRAPHIC PRICING

Just 14% of hotel chains are “fully satisfied” with the function and performance of their central reservation systems. Here are some of the “very important” and “important” functions chains say are missing:

360˚ PHOTOS

79%

41%

GEOGRAPHICPRICING

66%

30%

REAL-TIMEDISCOUNTS

74%

60%

REAL-TIMEPACKAGING

61%

47%

THIRD-PARTYINTERFACE

84%

45%

TOUR OPERATORINTERFACE

66%

42%

FUNCTION% who says it’s missing% who says it’s “important” or “very important”FUNCTION

% who says it’s missing% who says it’s “important” or “very important”

Just 14% of hotel chains are “fully satisfied” with the function and performance of their central reservation systems. Here are some of the “very important” and

“important” functions chains say are missing:

BOOK NOW

ROOM RESERVATIONS

Rates Amenities Rooms Dining Things to do

Arrival Departure

Number of Rooms & GuestsRooms

1

Guests

1

HOTELRESERVATIONSYSTEMS

WHAT’SMISSING

FROM

A new H2C survey of hotel chains shows what hoteliers think is currently missing from their central reservation systems.

HOTELRESERVATIONSYSTEMS

WHAT’SMISSING

FROMA new H2C survey of hotel chains shows what hoteliers think are currently missing from their central reservation systems.