1B - Lego serious play: building a new model of outpatient care

Having more effective dialogue using Serious Play®

Professor John Boulton and Alex Davies

November 2019

Have you ever sat in a meeting where…

• Some people talk a lot

• Some daydream about more pressing matters

• Some have their noses in their mobile device

• Occasionally interaction occurs between the few

• 20% of the people account for 80% of the conversation

• No-one is really listening or seeking to understand other

perspectives or views

80:20

Lean out vs lean

in

Getting feedback from the room…..

Ground Rules

Everyone builds, everyone shares

No modification without permission

Whatever a builder says about their model is true

Bricks can be anything that you say they are…

…until you decide it’s something else!

First Task: Build a Tower

Must start with the black plate, have green leaves on top

Must use yellow bricks and bricks of one other colour

You have 2 minutes to build!

Sharing time

Take it in turns to share your models with the table

Ask each other questions:

•Why did they make the choices they did?

•Did they break the rules? Why?

•Are there any parts you don’t understand?

Task: Build a model of you

Build your super hero self

Show the characteristics, values, skills or traits that you

would want to have

You have 5 minutes to build!

Sharing Time

• Why did they make the choices they did?

• Are there any bricks you don’t understand?

Build a model to show the characteristics of a typical patient and member

of staff service user within outpatient care

You have 5 minutes to build!

Patient:

• Who are they?

• What do they need?

• What stops them attending/

frustrates them?

Staff:

• Who are they?

• What do they need?

• What frustrates them?

Task: Thinking about Outpatient care

Sharing Time

DO NOT BREAK THE MODELs DOWN

Sharing Time

• Why did they make the choices they did?

• Are there any bricks you don’t understand?

Ground Rules

Everyone builds, everyone shares

No modification without permission

Whatever a builder says about their model is true

Bricks can be anything that you say they are…

…until you decide it’s something else!

Swap places…….

Sit in front of the model that your colleague has built

• Consider the obstacles and barriers discussed

• What solutions could we build to deliver more effective

outpatient care

• Collectively break down the barriers and obstacles and build

the solutions that could deliver more effective outpatient care

• Do the skills and values in our staff need to change?

• Does the patient change?

Sharing Time

• Why did they make the choices they did?

• Are there any bricks you don’t understand?

Thank you