1B - Lego serious play: building a new model of outpatient ... · 1B - Lego serious play: building...
Transcript of 1B - Lego serious play: building a new model of outpatient ... · 1B - Lego serious play: building...
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1B - Lego serious play: building a new model of outpatient care
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Having more effective dialogue using Serious Play®
Professor John Boulton and Alex Davies
November 2019
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Have you ever sat in a meeting where…
• Some people talk a lot
• Some daydream about more pressing matters
• Some have their noses in their mobile device
• Occasionally interaction occurs between the few
• 20% of the people account for 80% of the conversation
• No-one is really listening or seeking to understand other
perspectives or views
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80:20
Lean out vs lean
in
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Getting feedback from the room…..
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Ground Rules
Everyone builds, everyone shares
No modification without permission
Whatever a builder says about their model is true
Bricks can be anything that you say they are…
…until you decide it’s something else!
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First Task: Build a Tower
Must start with the black plate, have green leaves on top
Must use yellow bricks and bricks of one other colour
You have 2 minutes to build!
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Sharing time
Take it in turns to share your models with the table
Ask each other questions:
•Why did they make the choices they did?
•Did they break the rules? Why?
•Are there any parts you don’t understand?
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Task: Build a model of you
Build your super hero self
Show the characteristics, values, skills or traits that you
would want to have
You have 5 minutes to build!
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Sharing Time
• Why did they make the choices they did?
• Are there any bricks you don’t understand?
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Build a model to show the characteristics of a typical patient and member
of staff service user within outpatient care
You have 5 minutes to build!
Patient:
• Who are they?
• What do they need?
• What stops them attending/
frustrates them?
Staff:
• Who are they?
• What do they need?
• What frustrates them?
Task: Thinking about Outpatient care
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Sharing Time
DO NOT BREAK THE MODELs DOWN
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Sharing Time
• Why did they make the choices they did?
• Are there any bricks you don’t understand?
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Ground Rules
Everyone builds, everyone shares
No modification without permission
Whatever a builder says about their model is true
Bricks can be anything that you say they are…
…until you decide it’s something else!
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Swap places…….
Sit in front of the model that your colleague has built
• Consider the obstacles and barriers discussed
• What solutions could we build to deliver more effective
outpatient care
• Collectively break down the barriers and obstacles and build
the solutions that could deliver more effective outpatient care
• Do the skills and values in our staff need to change?
• Does the patient change?
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Sharing Time
• Why did they make the choices they did?
• Are there any bricks you don’t understand?
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Thank you