Post on 14-Dec-2015
Agenda for Today’s Meeting
Update on the closure and resource development
Review of survey results Discussion of county updates on
priority area plans Update on family interviews Wrap-up
Consumer/Family Satisfaction Team (CFST) Surveys
People are interviewed every six months after they are discharged from Mayview.
We first reviewed interview data in August 08. We identified three priority areas for
counties/Steering Committee:– Social life, community integration, family
involvement– Work and education– Physical health/coordination with mental health
Surveys Completed by County
AL BE LW WA TOTAL
Number of people surveyed at least once
99 16 2 12 129
Number of people with no survey since discharge
29 6 3 6 44
Total number of people discharged before 8/1/08
128 22 5 18 173
Percent of people with at least one survey
77% 73% 40% 67% 75%
Is your life better since you left Mayview?
0%
10%20%
30%
40%
50%60%
70%
80%90%
100%
Allegheny Beaver Lawrence Washington
No No Response Unsure Yes
Ages of People Surveyed
0%
10%
20%
30%
40%
50%
60%
30 years oryounger
31-40 years 41-50 years 51-60 years 61-70 years over 70years
Allegheny Beaver Lawrence Washington
How would you rate your social life?
0%
10%20%
30%
40%
50%60%
70%
80%90%
100%
Average Excellent No Response Poor Unsure
Allegheny Beaver Lawrence Washington
Commonly Reported Activities
Allegheny Beaver Washington
Church, residential activities, bingo
TV/movies, reading, listening to music
Phoenix Center
TV/movies
Listening to music
Church
TV/movies
Listening to music
Do you participate in any spiritual activities?
0%
10%20%
30%
40%
50%60%
70%
80%90%
100%
Allegheny Beaver Lawrence Washington
No No Response Unsure Yes
Are you interested in participating in other spiritual activities?
Allegheny: 19% (19 people) said yes (Bible study, attending church, other activities)
Beaver: 25% (4 people) said yes (Bible study, attending church, other activities)
Washington: No one answered yes
Peer Mentors
Allegheny Beaver Washington
Percent who have a peer
mentor49% 75% 58%
Percent who want a peer
mentor18% 13% 17%
Drop-in centers, clubhouses, psychiatric rehabilitation, social rehabilitation
Allegheny Beaver Washington
Percent who attend
40% 31% 58%
Percent who want to attend
16% 19% 8%
Does your family support you as much as you want them to?
0%10%20%
30%40%50%60%70%
80%90%
100%
Allegheny Beaver Lawrence Washington
Mixed No No Response Yes
People had similar responses when asked if friends are supportive
Do you want help connecting with your family?
Allegheny: 14% (14 people) said yes Beaver: 13% (2 people) said yes Washington: 25% (3 people) said yes
Are you working or volunteering?
0%
10%20%
30%
40%
50%60%
70%
80%90%
100%
Allegheny Beaver Lawrence Washington
No No Response Unsure Yes
If NOT currently working, would you like to work?
Allegheny: 44% (44 people) answered yes– Of these 44 people,66% felt they were ready to work
Beaver: 13% (2 people) answered yes– Both people felt they were ready to work
Washington: 42% (5 people) answered yes– 80% (4 people) felt they were ready to work
If not currently volunteering, would you like to volunteer?
Allegheny: 23% (23 people) answered yes Beaver: 19% (3 people) answered yes Washington: 25% (3 people) answered yes
Work/volunteer interests
Allegheny Beaver Washington
Working in a hospital Cleaning/ housekeeping/ janitorial Unsure/anything Fast food/cook/ kitchen work Working with seniors
Singer/ actressUnsureNurse/aideServe dinner at church
Pet serviceKitchen workJanitorialSinging professionallyNursing or criminal justice
Are you involved in any educational activities? Or training activities?
Allegheny: 23% (23 people) are involved in educational activities, 17% (17 people) are involved in training
Beaver: 13% (3 people) are involved in educational activities, 6% (1 person) is involved in training
Washington: 25% (3 people) are involved in educational activities, 33% (4 people) are involved in training
Most opportunities were in group sessions offered at residences or treatment providers
Are you interested in furthering your education?
Allegheny: 36% (36 people) answered yes, 13% (13 people) were unsure
Beaver: 31% (5 people) answered yes Washington: 42% (5 people) answered yes Across counties, people were interested in
similar activities: GED, training in a trade, college, computer skills, and tutoring in basic skills (like reading and math)
Physical health
AL BE WA
Receiving routine checkups for your physical health
81% 88% 75%
Rating your access to physical health care (average or excellent)
61% 81% 50%
Mental health & physical health care provider communication
39% yes 23% unsure
44% yes 19% unsure
50% yes 25% unsure
Physical health (continued)
AL BE WA
Are you receiving regular dental care?
41% answered yes
50% answered yes
75% answered yes
How would you rate your physical health?
52% answered average and 27% answered excellent
56% answered average and 38% answered excellent
42% answered average and 50% answered excellent
County Progress Report on QIO Priority Areas
Allegheny– Review of issues from CART survey– Development of Consumer Integration Specialist survey– CSP Review Meetings– Consultation with CCBH care managers
Beaver– Review and Updating of CSP documents– BCBH Recovery Coordinators and Single Point of
Accountability– PCP/Psychiatrist collaboration
Greene– Involvement of Drop-In Center– Use of CSP process– Enhancement of Psych Rehab
County Progress Report, cont.
Lawrence– Involvement and monitoring by of case
management staff– County staff monitor and track through monthly
county progress report Washington
– Involvement of CTT and BCM– Facilitation of natural supports– Involvement of Primary Point of Contact– Develop skills in Illness Management and Recovery
to capitalize on opportunities