QIO HR Workgroup Conference Agenda

Wednesday, Oct. 23, 2013

8:30 a.m. — Breakfast9:00 a.m. — Welcome to Qsource

Welcome to Qsource. Our corporate offices headquartered in Memphis — the largest city in Tennessee and third largest city in the Southeast.

Memphis is home to the St. Jude Children’s Research Hospital, the Blues, Elvis, the National Civil Rights Museum, the NBA Grizzlies and more.

If you’re looking for great food, Memphis was named the #1 barbecue city in America in 2012. Finally, don’t forget to visit the Peabody Hotel to watch the ducks march in the Grand Lobby.

I hope that you enjoy your stay here and have a chance to get out and explore our city. Please let us know if there is anything that we can do to make your visit here a productive one. We look forward to working with all of you in overcoming human resource challenges and sharing best practices.

Welcome Y’all,

Dawn FitzGeraldQsource CEO

The Memphis Pyramid is the 3rd tallest pyramid structure in the world — behind the Pyramid of Giza in Egypt and the Luxor Hotel-Casino in Las Vagas.

Until 2012, a 25 foot statue of Ramesses II stood guard at the Pyramid’s entrance.

The statue is now located on the University of Memphis campus.


9:30 a.m. — Dos and Don’ts of Employee Discipline

10:30 a.m. — Morning Break

10:45 a.m. — Follow-Up Questions and Discussion

11:30 a.m. — Lunch

The Dos and Don’ts of Discipline and Discharge will cover helpful hints on avoiding litigation by learning how to accurately discipline an employee (verbal versus written, versus zero tolerance), what needs to be included in a written discipline and a checklist of items to consider when terminating an employee.

This presentation will include many real-life examples of litigation that could have been avoided with better documentation and discharge practices.

Angie DavisBaker Donelson

Presenter

Memphis is also known for its many celebrities such as Kathy Bates (Titanic), Cybill Shepherd (Moonlighting), Lara Parker (Dark Shadows), Elvis Presley, Dixie Carter (Designing Women), Rick Dees (Top 40 & Disco Duck), Morgan Freeman (The Shankshaw Redemption), George Hamilton (Dynasty), singer Aretha Franklin and singer/actor Justin Timberlake.


1 p.m. — Baldrige and Employee Satisfaction Surveys

2 p.m. — Afternoon Break

Baldrige & Employee Satisfaction Surveys is a highly interactive session that includes topics such as employee satisfaction surveys, utilizing the Baldrige framework, and accessibility of benchmark and comparison data.

Collectively, attendees will discuss opportunities to enhance existing employee satisfaction surveys and brainstorm ways in which QIOs can collaborate on sharing best practices and benchmarking data.

Alyssa ChasePopulation & Community Manager

Presenters

Stacy DorrisQuality Improvement Specialist

Memphian Joseph R. “Pitt” Hyde III created Auto Zone in 1979. Today there are over 4,000 stores nationwide.


2:15 p.m. — Tour of Qsource and Group Photo

Qsource is celebrating!

During 2013 and 2014, we’re celebrating 40 years of improving healthcare quality. For four decades, Qsource has strived to ensure the highest quality of healthcare possible through provider and healthcare consumer education and advocacy.

Our growth and progress are based on a history of collaboration and enhancing programs and services, particularly for those who are a part of government healthcare programs.

We hope that you enjoy your visit and invite you to share stories of your interactions with Qsource over the years. We look forward to continuing to be a part of the QIO community.

Enjoy your tour and visit to the Qsource corporate location.

Katrina ScottHuman Resource Director

Tour Guide

Memphis is the largest spot cotton market in the world, with nearly half of the U.S. cotton crop going through the city.

The Memphis Cotton Exchange was founded in 1874 on Front Street and Union Avenue. Today it operates as a museum.


3:15 p.m. — Qville: Qsource’s Intranet

4:30 p.m. — End of Day 1

Technology connects us.

With Qsource’s multiple locations — Memphis, Nashville and Knoxville, Tenn. and Little Rock, Ark. — and remote employees, communicating information and providing resources is essential to making business run smoothly.

Take a look at Qsource’s Intranet dubbed Qville and discover the thought process behind its creation, how it has evolved from inception and the types of resource and information it makes accessible online.


Presenter

Poplar Avenue (also known as Hwy. 72) is reported to be the longest street in Tennessee, beginning at Front Street in downtown Memphis and ending in Chattanooga — a total of 337 miles.

Thursday, Oct. 24, 2013

8:30 a.m. — Breakfast

9:00 a.m. — Qsource’s Wage and Salary Program

Qsource’s Wage & Salary Program will review the company’s compensation policies and procedures and strategic advantages including:

• Assurance of the reasonableness of total compensation of all associates.

• Allowability of all components of total compensation, including incentive compensation.

• Alignment of goals throughout the entire organization.

• Motivation of associates while preventing inflation of base pay beyond competitive norms.

Craig HoferQsource CFO

Presenter

Memphis was home to the first lodging chain, Holiday Inn, which was opened in 1952 by Memphian Kemmons Wilson.


10:30 a.m. — Incentive and Executive Compensation Audit Issues

11:30 a.m. — Lunch

Incentive and Executive Compensation Audit Issues can be prevented if you understand the legal Dos and Don’ts.

This session will help you understand:

Executive Compensation• Current regulatory thresholds and

background• Who is covered?• Recent regulatory changes• Government audit process• Reasonableness of compensation• Recent cases impacting reimbursement

(Metron and Taylor)• Documentation

Incentive Compensation• Government expectations• Allowability issues FAR 31.205-6• Contracting officer authorization• Metrics and measurability

Todd BishopDirectorGovernment Contracting ConsultingDixon Hughes Goodman

Presenter

W.C. Handy was widely known as the “Father of the Blues” as he published the first ever blues song -“The Memphis Blues”- from his Pace and Handy Publishing office on Beale Street.


1:00 p.m. — SuccessFactors

2:30 a.m. — Afternoon Break

Improve results with better business execution.

A gap exists between strategy and performance. Most strategies deliver only 63 percent of their potential financial value.

The obstacles that limit strategy occur at the point where people execute it — inadequate performance monitoring, poor communication and collaboration, actions that are not clearly defined, and blurred accountability.

Qsource will share how using SuccessFactors has helped track and improve business through:

• Performance Appraisal System• Employee Profiles• Compensation Module


Presenter

In 1954, Elvis Presley recorded “That’s All Right Mama” at Sun Studio, making Memphis the “Birthplace of Rock ‘n Roll”


2:45 p.m. — Miscellaneous Agenda Items for Discussion


We asked participants to submit topics they would want to discuss or learn more about. The following were the most frequently requested:

Flexible Spending Accounts• In 2013, under the Affordable Care Act (ACA)

Flexible Spending Accounts (FSA) are be limited to a maximum contribution of $2,500 per health plan year. Why did the ACA institute a maximum amount for FSAs when prior to 2013 limits were set by employers? We’ll discuss the answer to this and how it affects employees and your company.

Healthcare Reform• As QIOs, we may not perform surgeries

or examine patients, but everything we do is dictated by established national policies that healthcare providers must follow. We’ll discuss how the ACA affects our work, our employees and the future of the QIO program.


Presenter

Memphis is home to St. Jude Children’s Research Hospital, founded in 1962, by entertainer Danny Thomas.

It is one of the world’s premier centers for research and treatment of catastrophic diseases in children.

Friday, Oct. 25, 2013

8:30 a.m. — Breakfast

9:00 a.m. — Table Top Discussion


Topic Follow-Up

After two days of informative presentations, its time for participants will share and discuss topics tabled during the previous days of the conference.


Presenter

Piggly Wiggly, the world’s first self-service grocery store, opened in Memphis in 1916. It changed the way grocery shopping was done.

It was the first place to actually use shopping carts where people choose their own items instead of clerks gathering them for the customer.

Thank you!Thank you very much!We hope you enjoyed the 2013 QIO HR Workgroup Conference in Memphis. It has been Qsource’s pleasure to serve as this year’s host.

As part of quality improvement, spreading and sharing knowledge is key to ensuring change. This week’s conference has been video recorded and will be made available online and via DVD.

In the next few weeks, check your mail box for a copy of the conference DVD and your email for a link to the videos online.

We hope that you share this information with coworkers who may find the presentations educational and useful in performing their jobs.

As a special “Thank You,” we’ve provided six “Memphis Memories” postcards (you’ll find them right after the survey) for you to share.

Or you can keep them for yourself!

Overall, how would you rate the 2013 Annual HR Workgroup Conference?c Very good c Good c Neither good/poor c Poor c Very Poor

What did you like or dislike about the conference?

Was the length of the conference:c Somewhat too long c Slightly to longc About right c Slightly to shortc Somewhat too short

How well organized was the conference?c Extremely c Very c Somewhat c Slightly c Not at all

How would you rate the presenter(s)?c Excellent c Very Good c Good c Fair c Poor

How useful was the information presented?c Extremely c Very c Somewhat c Slightly c Not at all

How would you rate the venue/location?c Excellent c Very Good c Good c Fair c Poor

How would you rate the hotel accomodations?c Very good c Good c Neither good/poor c Poor c Very Poor

Anything else you’d like to share?

Thank you for participating. Please take a few moments to tell us how we did.

You can also take this survey online at https://www.surveymonkey.com/s/7JWGQW5

Notes:

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www.Qsource.org

health care. made better.

QIO HR Workgroup Conference Agenda

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